business logo of Gamefly

GameflyReviews 73

2.8

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Gamefly?
grey star
grey star
grey star
grey star
grey star

Gamefly Reviews Summary

The company generally enjoys a positive reputation for its diverse game library and affordable rental options, appealing particularly to those interested in older titles. However, significant concerns arise regarding shipping delays, with many customers reporting lengthy wait times for both receiving and returning games. The customer service experience is frequently criticized, with reports of inadequate support and frustrating communication. Overall, while the service offers valuable opportunities for game trial and rental, persistent issues with shipping efficiency and customer assistance detract from overall satisfaction, suggesting a need for improvement in these areas.

This summary is generated by AI, based on text from customer reviews

service
22
value
20
shipping
19
returns
17
quality
20

We monitor reviews for authenticity

Pennsylvania
2 reviews
4 helpful votes
Follow Jack L.
Unfollow Jack L.
Share Review
Report Review

So...

This sounded great on paper. 2 items per at a time, maybe 2 or 3 movies per week...

After 2 weeks I received 2 movies. Gamefly says:

"it is possible that outside forces could cause delays, such as weather conditions, postal holidays, and local postal performance, just to name a few."

We had no bad weather or postal holidays. I didn't pick USPS, but Gamefly says their performance is not in their control.

BTW, I am only a 5 hour drive from the Gamefly depot.

I would have thought they would push USPS more. I wish they used UPS...

Beware.

Date of experience: April 21, 2021
Illinois
1 review
0 helpful votes
Follow Grace C.
Unfollow Grace C.
Share Review
Report Review

Great present
January 17, 2021

I used this service for my brother as a present. I bought Star Wars Mandalorian. James was so happy with this present

Date of experience: January 17, 2021
Kentucky
1 review
1 helpful vote
Follow Steve B.
Unfollow Steve B.
Share Review
Report Review

Snail Mail Sucks
November 8, 2019

Gamefly is not a bad deal, but there are better options out there. The biggest draw back in my opinion isn't even that you rarely get newly released titles. I can deal with playing older games.

The biggest problem I have is waiting for games to arrive. Snail mail sucks and I would much prefer a service where I can download or stream the games. Or even if I could just go to a kiosk like Redbox to exchange the game for a new one.

They only have 2 shipping warehouses, Pittsburgh and Los Angeles. They used to have Tampa and Austin, but those are shut down. I live in Cincinnati so games would arrive 2 days after they shipped from Pittsburgh, but sometimes they shipped from Los Angeles, which took 5 to 7 days. Add 1 day to this for the time it takes for USPS to scan the game in, which alerts Gamefly that I have returned the game.

The only people I suggest Gamefly for are new Nintendo Switch owners who want to play the backlog of first party Nintendo games like Breathe of the Wild and Mario Odyssey. This is because these games rarely ever go on sale and since they are older you will actually be sent them from Gamefly. Older games on other consoles can be found on sale or even on Sony's Playstation Now or Microsoft's Xbox Game Pass gaming subscriptions, which are cheaper.

A smaller problem I had was that you could not have separate queues if you had the 2 or more games out at a time subscriptions. This means they will pull all games from one queue, but maybe you want to get a kids game for your kid and a more mature game for you. It is not possible to ensure this will happen.

Date of experience: November 8, 2019
New York
1 review
2 helpful votes
Follow freedom F.
Unfollow freedom F.
Share Review
Report Review

I had a free trial to this had a game supposedly shipped to me I let them know that it never came they supposedly sent another didn't get it either called them to try and get it resolved they were very rude and not helpful in any way what so ever in the end their answer was sorry have a nice day and we ARE CLOSING YOUR ACCOUNT

Date of experience: June 18, 2018
Florida
9 reviews
38 helpful votes
Follow Thomas J.
Unfollow Thomas J.
Share Review
Report Review

GameFly is ok except for when you're wanting newer and/or popular games. At the beginning of my subscription it certainly was a better even possibly cheaper, the 14 day starter trial obviously makes your 1st month a much more cost effective way of attaining games. Again not on new titles and the only way to have a new game would be to put it on your wishlist and wait it out which made it frustrating to me because if I had the 2 disc out at once subscription option and really wanted to get a new title it left me with only 1 game to play while putting a new one on what I wanted next. If you subscribe to Gf only way it makes sense is having 3 disc outat once option hence 2 games out put me in situation where I have nothing to play if a new game was on my Wishlist and sent 2nd title back, sure they were good on Expediting shipping fast but not that good I could be left five days possibly seven days without anything to play.
To me this expense of subscribing left my budget too low to maybe buy a new game even older titles for owning my own games on top of the account with GF.
I invest 100$ yearly with Amazon Prime since canceling GameFly and this is a better way of attaining my own games to own. More often than not A few months after games get released you can find them significantly cheaper on Amazon.com also if you want to play a game title that was released r least six months possibly eight months earlier you can find them from 10 to $20 also Prime sellers are everywhere which is cool because I'll get a game with 2 day shipping (included for Prime members/FREE) MY opinion for having good games to play that keeps me busy with always having something to play with the added bonus of the game being owned by me... also all the games are new too... You can buy used too but I don't. Thanks for reading)

Date of experience: March 30, 2017
France
2 reviews
6 helpful votes
Follow Samuel H.
Unfollow Samuel H.
Share Review
Report Review

Nice experience
August 17, 2016

I recently got a game from them. The best thing is that they provide free trial. So i did not worry about my money. Customer services are just great.

Date of experience: August 17, 2016
Tennessee
3 reviews
29 helpful votes
Follow Joa N.
Unfollow Joa N.
Share Review
Report Review

Good service
July 9, 2016

Nice customer service. I recently got a game from them on free trial, and I didn't return the game. (My fault) I believe I lost it. I emailed them for an extension on the game they gave it to me. On the end of that extension, I emailed them to say I lost the sleeve, they extended it until they sent me another sleeve. They're very understanding company as far as reasonable understand can go, seeing many people try to rip them off. They had my credit card info the whole time and not once charged me despite having a month trial game for almost 2 months. Only annoying thing is the emails I get from them, but I am considering going back to gamefly if funds permit.

Date of experience: July 9, 2016
Georgia
4 reviews
6 helpful votes
Follow Tienna R.
Unfollow Tienna R.
Share Review
Report Review

Was enjoyable
November 27, 2015

Overall since a been with them for a year in a half I have enjoyed the games I've played and sent back but only downside is when you buy them and the disc gets busted they won't take it back even if you explain the situation to them plus if they ask for your games back to see if they can fit it be ready not to get a case back but just a broken game disc.

Date of experience: November 27, 2015
California
22 reviews
39 helpful votes
Follow Tim P.
Unfollow Tim P.
Share Review
Report Review

Never Get What I Want
November 3, 2015

Great if you don't mind playing the older games. I've had Madden 16 in my queue for 3 months, and never got to play it. They need to stock up of lose customers... oh, like me, I quit the sight just before writing this review,

Date of experience: November 3, 2015
New Jersey
13 reviews
14 helpful votes
Follow Site R.
Unfollow Site R.
Share Review
Report Review

It has degraded in popularity since the commercials, so prices go down so I rated it poor/ 2 stars.

Date of experience: October 31, 2015
Washington
5 reviews
13 helpful votes
Follow Pamela S.
Unfollow Pamela S.
Share Review
Report Review

Awesome selection, although you sometimes have to wait for the games you really want. Low monthly cost, and the longer you're a member, the more the company rewards you. So cool that I can rent games instead of having to buy them. Helps me not waste money and try out new games that may or may not be good.

Date of experience: October 3, 2015
Australia
3 reviews
8 helpful votes
Follow Archie H.
Unfollow Archie H.
Share Review
Report Review

I like it
May 23, 2015

Pretty decent games, pretty decent prices and the shipping speed is decent also their selection of games are nice

Date of experience: May 23, 2015
Paul C.
Pennsylvania
80 reviews
150 helpful votes
Follow Paul C.
Unfollow Paul C.
Share Review
Report Review

Banned!
April 9, 2015

Do not rent games here. My mom was banned for a stupid reason. She was banned because we didn't return a game that was supposed to returned a while ago. Guess what! We returned it. We didn't return it because we couldn't find it. But that still didn't get her unbanned. What's stupid is that they don't send you the case unless you decide to actually keep the game. Which costs extra. That's about it.

Date of experience: April 9, 2015
New York
3 reviews
2 helpful votes
Follow George B.
Unfollow George B.
Share Review
Report Review

FREE GAMEFLY
March 31, 2015

USE THIS LINK FOR 3 MONTHS FOR THE PRICE OF ONE MONTH! Use this link to get 2 months for the price of one then call or click and let them know you want to go ahead and cancel and they will give you another free month trial. THATS 3 MONTHS FOR THE PRICE OF ONE! Plus I get a get a free month if you stay. Help me out for helping you out.

Date of experience: March 31, 2015
Oregon
4 reviews
1 helpful vote
Follow Edward D.
Unfollow Edward D.
Share Review
Report Review

Gamefly is a video game renting service similar to Netflix--you pay a flat monthly fee and Gamefly sends you video games to try out and play at home. The Gamefly website has a "game queue," which is basically a wishlist of games you'd like to rent, and new titles are shipped to you from your game queue in order of priority and availability.

Date of experience: March 27, 2015
Kentucky
6 reviews
11 helpful votes
Follow Even T.
Unfollow Even T.
Share Review
Report Review

Gamefly is a great value for what it provides: Unlimited videogame rentals at a set price. The unfortunate thing is----good luck getting any newly released games. The problem with Gamefly is, while they may offer a great service for the price, most of the games you will be able to rent are older titles that are already cheap to BUY used, so what's the point? I'll be canceling my membership after the month is up (been a member for 2 years). The service is getting worse and worse, and emailing CS did no good.

Date of experience: March 14, 2015
Virginia
3 reviews
4 helpful votes
Follow melissa j.
Unfollow melissa j.
Share Review
Report Review

I have a family of gamers so being able to try out games before you buy is a big reason I use Gamefly. I have been with them for over 7 years and can't see myself living without them. My only issue is my mail was tampered with once. The post office didn't help because there was no tracking on the package, but Gamefly's customer service was very helpful. I would recommend to others but I would also recommend you be discreet with your mail because you never know what can happen.

Date of experience: December 3, 2014
Hong Kong
4 reviews
15 helpful votes
Follow Rebecca H.
Unfollow Rebecca H.
Share Review
Report Review

Its pretty cool when i control it at the first time, but price is kinda high for me, well, worth it.

Date of experience: November 21, 2014
India
4 reviews
10 helpful votes
Follow Rutht m.
Unfollow Rutht m.
Share Review
Report Review

It is very nice site for games and many different game categories are available in this site. They are giving the correct gaming instructions methods. We can buy games from this site with an affordable price and most recent video games also available in this website. This site will provide any help for the games.

Date of experience: November 7, 2014
New York
7 reviews
32 helpful votes
Follow Doug J.
Unfollow Doug J.
Share Review
Report Review

Greatest invention ever
October 24, 2014

Greatest invention ever. Renting games for whatever amount of time you want? Yes please, sign me up! I don't have hours to sit down and play so not being on a time constraint is really awesome.

Date of experience: October 24, 2014