GarminReviews 46

I bought my Garmin watch in Thailand but live in China. After just 2 months, the watch stopped working — and the Garmin shop in China told me the warranty wouldn't be honored there. I had to fly back to Thailand to get a replacement, and after long fights on the phone with customer service, they agreed that the watch was defective and replace it with what seemed an old watch from a shop, no new box or anything, and they even changed the straps to the ones from the old watch that broke. Later, when the new one broke, the Garmin shop in China said repairs were "too expensive" and after going back to Thailand, they said it would take "too many days," longer than our week stay. Garmin's customer service has been unhelpful, inflexible, and frustrating from the very start. I regret buying Garmin and don't recommend them.

I started getting bombarded with Garmin ads/emails. Every day I get at least 9 of them. I even blocked through Google. Didn't do any good as always! I have gotten on the Garmin website to unsubscribe, but there is literally NO unsubscribe button anywhere. So, I called them (that was a joke in itself!) After realizing there is no customer service number, I finally got through to a woman and told her of the issue of getting bombarded with their ads/emails, she told me to click on the unsubscribe at the bottom. I told her in all the emails I get, there is NOT an unsubscribe button to click on. SHE HUNG UP ON ME!

I own a Garmin Fénix 7 solar sapphire, my 3rd Garmin watch.
The menu button is stuck.
I don't live in the US, so I organized and paid for a replacement while I was in vacation.
UPS did not deliver it.
I contacted support, and Luke told me he could not send another one until the first was received by them.
Result: I cannot get my watch fixed.
Next watch will not be Garmin.
Thanks Luke!

I have an old version of a portable Garmin GPS for my car that I use for my hikes as well.
I am so satisfied with this gadget that I don't even want to upgrade it to some newer version. I am used to it and regularly update the maps. I have saved so many tracking routes with it, and the precision of the maps is of the highest quality. It literally shows if you are a couple of metres away from the track. Hikers know what I am talking about and how hard it is to find a gadget that is so precise when it comes to marking the trekking routes.
As for traffic, I should waste no words. Garmin is years ahead of the other similar GPS software that are popular for this purpose.
I recommend Garmin to everyone out there looking for the best quality GPS gadget.

Any Garmin device is irreplaceable for all hikers and people who enjoy outdoor recreation far from big cities.
You can buy the most affordable piece of smart watch or any other equipment and be confident that you are in good hands in any type of extreme situation.
I am 100% sure that Garmin saved a lot of lives.

I have owned x 2 Garmin watches over the course of 8 years.

The first was a Fenix 2 which I lost as a result of the rubber strap becoming worn and it falling off during a hike. I contacted Garmin at the time and requested that I be provided with the most recent location of the devise so that I could search for it. Garmin informed me that they could not provide me with the location of the devise as their watches only receive GPS data and do not transmit their location to Garmin. I found this incredibly disappointing and difficult to understand given that Garmin is considered one of the best GPS (Global positioning System) companies in the world- but cannot locate the devices they provide. Garmin left me with no solution therefore I accepted that this watch was lost.

I was gifted a new Fenix 3 which worked well for 4-5 years without any issues.
The start/Stop button on my device then became faulty and I reached out to Garmin to request that I be directed to where I could get my watch repaired.
Garmin replied and stated that they no longer repair these watches and all they could offer me was 30% off a new 600+£ watch. I made it apparent that this was not good customer service and was clearly a means of getting more money rather than helping to maintain their products- to no avail. As I was not willing to pay more for another watch, Garmin did not offer any other options.

Overall my experience is that the products they provide are of good quality the aftercare/ interest in maintaining their supplied devices is not present. Despite being a GPS company they cannot provide device locations in the event that a customer's device is lost.
Garmin appears to have forgotten that the customer's experience is important in maintaining future business and would rather customers spend more money on a new device rather than maintain their devices.

1500+£ later and Garmin would rather I spend more on a new watch rather than offer good customer service. I won't be purchasing another Garmin device as I know the customer service is lacking.

Garmin customer service was great!. They help me while I was sitting in my boat andin Key Largo to figure out why my auto guidance wasn't working took the time, no hurry. And it fixedmy issue. I wasn't pressured great service! Thank you Dillon and.sorry, don't remember your name but you know who you are!

I live in New Zealand and Over two years I planned a hike to the Canadian Rockies. I wanted a robust reliable GPS for the hikes I planned to do. So a month before I left NZ I went and bought a Rino 750. After arriving in the Rockies I hiked about 45km in roughly 3 days, added a number of waypoints for key places I visited and saved them each day, some of the waypoints were needed to back track to get out of the areas I hiked into. Well on day 4 I turned on my Rino 750 only to final it has reset itself all my data is wiped, when I touch "Add Waypoint" I get a "database error" message, and the device will not turn off. It will also not load any of the maps I had been using on my hikes and spent $400 purchasing for the trip. I've removed the data card with maps and tried to restart the device with out any success. To say I'm disappointed is an understatement. I'm now stuck in Canada with a useless device with 4 days before a leave to start a 3 week Alaska trip that I was depending on the Rino for. As far as I'm concerned the product is so incredibly unreliable and my advice to anyone considering purchasing one is don't, they are garbage.

This gps will tell you how far you are from destination or place you want but only as the crow flys for true mile you have to click on the place to see the real mile. We are driving not flying. Looses satellite and will say it's driver error.

If you are looking for an attractive, stylish watch the Garmin Lily fulfills that requirement, but there are numerous issues that make me recommend not to purchase it. I purchased mine in March, 2023

1. It is not user friendly when trying to adapt it for your personal use.
2. Inconsistent performance.
3. It spontaneously begins an activity when I don't request it. If I go out for a short walk without needing to track, later in the walk it launches into a walking activity and begins to track the time.
4. Sometimes after a power walk, and I'm home having breakfast afterwards, it tells me to Move.
5. The face setup even changed spontaneously.
6. I set it to track miles, but it will only track laps, which one lap clearly doesn't coincide with a mile. I know the mileage of my walk. Tech support couldn't fix it and in fact blamed my new Galaxy S23 phone's GPS as being inaccurate since the watch relies on the phone GPS. A GPS isn't built into the Lily. The tech representative probably gave me that reason just get me off the phone.
7. The menstrual cycle is useless to those of us who are past that time of our life. It took me a while, but I finally figured out how to delete it and stop reminding me.

I absolutely do not recommend purchasing the Garmin Lily unless you want to wear it just for looks. I give it one star.

It's not the first time I have issues with Garmin products, But it's the most expensive I've owned. The gps garmin bmw navigator IV is useless and is not recognized by garmin express to make new updates. Garmin's customer service located on the other side of the world is simply helpless. After 15 days and over 20 emails they closed the case leaving me with expensive, broken GPS. Over all terrible products and helpless customer service.

I have been running the Astro and Alpha dog tracking for years and linking it to base camp on my computer. Went to renew for another year and was told they no longer use Birdseye imagery. Was then told I could purchase some Topo card for my device that only shows the terrain. So we have went from a google earth imagery to some outdated terrain imagery in the year of 2023. Why would you go from being able to see actual buildings and fence rows to some outdated Topo Map. How stupid.

This is the worst piece of equipment I have ever purchased. It is not user friendly whatsoever. Impossible to figure out how to use it. Whoever designed this device should be fired. I give it a MINUS ZERO as a rating. When you buy an apple product, it is absolutely user friendly and you look forward to using it. This product, the GARMIN 840, you want to throw it in the garbage. It is also extremely complicated to find out how to even start it. Beyond ridiculous. Stay away from it!

Garmin resolved this issue. It was the service provider that garmin used that caused the issue. Garmin no longer uses that provider.

Company is useless, watches are a waste of money, don't work well and nothing you can do about it. $279 down the drain on a Vivioactive 4S bought in August. You also can't review their products on their website. I guess that should have been a red flag, but I messed up and listened to reviews from magazines and other websites. Do not buy anything from them. Since you won't accept a PDF of my invoice I can't attach it below.

My first Forerunner 935 failed after less than 2 years. After much back and forth and several weeks waiting without a watch it was replaced under warranty.

The 2nd one has also failed after a bit more than a year. Same issues with the altimeter (which seems to be an issue for many people) and watch shutdown during saving activities and losing all data.

Garmin won't replace this one as it's been more than 2 years since the original purchase. If you want something that lasts a bit longer, look elsewhere

I bought a Garmin Nuvi 50lm with life time maps. I had to buy an SD card right away because the Garmin didn't even have enough memory to do an update. Then they wouldn't honor they life time maps. The wonderful product I used 4 times is garbage and so is Garmin.

Watch broke after 2 years, straight after the warranty ended. Display faded and watch showing wrong time. I have paid £160 for the watch and expected it to last quite few years. Garmin said they can replace my watch if I have paid another £78. I'm alright, thanks. Sent an email expressing my disappointment with no response. Will be looking into other brands that offer better products and customer service.

If I could give less than 1 star I would. Possibly the worst customer service and company ever, bought a vivo active4, one of the worst purchases I have made, lucky if battery lasts 2 days. And that's with everything turned off, and minimal usage. Spoke to Garmin and unbelievable customer service, honestly don't buy a Garmin, products, company and customer service as atrocious