GetYourGuideReviews 873

Melhor experiência da minha vida, voltaria a repetir sem dúvida. O meu muito obrigado aos guias e motoristas sem eles nada disto seria possível. Continuem o bom trabalho. Divirtam-se :)

Visiting Venice for the first time, booked a waterboat from the airport, plus trips on and around the island. All bookings worked well and provided offline tickets in case of no WiFi.

I booked a guided tour fot the next day but didn't realize i had to wait for a medical call. So I tried to reschedule the hours. Getyourguide was talking nonsense about a letter with a stamp frim a doctor while in the same time the guide confirmed by whatsapp directly that we can join for the afternoon tour...poor service for an intermediair. Just sales, no after-sales!

Do not trust GetYourGuide. The company is not reliable. We booked a private tour of the Vatican for June 26, but the night before we suddenly got an email saying the tour was cancelled. There was no explanation. This tour was to be the highlight of our trip to Rome. We tried to find another Vatican tour, but the concierge at our hotel said everything was sold out. We will never again trust GetYourGuide to find us a guide anywhere.

It was a very nice tour over the City of Wrocław. Our guide was very professional, very knowledgeable and very pleasant guy, so the sightseeing with GYG was truly a time well spent.

This was a great option. Guide Sonny was excellent and friendly. The boat staff were also great at their duties. They kept us refreshed with drinks and snacks. Would definitely do again with the group.

We booked the Rio de Janeiro guided tour in a favela. We couldn't have asked for a better tour guide. Jefferson was amazing and treated us like family. The tour was very educational and insightful especially since it was from his perspective as a favela resident. Such an eye opening experience as much is hidden away from the public. We highly recommend Jefferson as your tour guide. He's the best!

Excellent tour guide Allessia was just fab had the knowledge & experience to answer all questions.Very happy & kept us entertained throughout the day.It was an excellent day out & lunch was great would definately recommend

This is the best support for travelers. You avoid lines at place, the access is easy and fast. You'll fell VIP. Great! I recommend

Amazing afternoon! We went dolphins seeing and found 3 fin whales on our way which were absolutely amazing! And the crew was very nice, very friendly and speak many languages. I highly recommend!

We had booked a safari with Get Your Guide.
Our guide and driver was Haroon, his service was very good from the beginning till the end of the safari. Haroon was a nice guy, so helpfull, funny and a very good driver.
The safari was very nice to experience. Dinner was also very nice. We surely enjoyed the day from the start till end.
I really recommand this safari!
Regards,
Nora

We bought 6 tickets totalling almost $500. We discovered that some of our party could not go on the sailing because they didn't have a stamp on their passport to get off at Boldt Castle. GetYourGuide would not switch our sailing to one that doesn't stop at Boldt Castle and refused to give us a refund so that we could buy tickets for the next sailing. I spoke to Kay at customer service and she was no help - would not switch our tickets or refund. And then told me that there was no supervisor available to help us. This is a SCAM.

Avoid Get Your Guide Tours. At least some of their Rome tours use "Show Me Italy" as their operator. Our $690+ Underground Colosseum tour was cancelled days prior with choice of no tour/refund or their tour substitute. Their substitute turned out to be a 3 hour ancient Rome lecture through the entire Forum area. B-O-R-I-N-G! We then *******@an hour getting into the Colosseum with our "skip-the-line" tickets. Entire Colosseum portion of the tour lasted less than 45 minutes. SCAM. Would never use them again.

Par où commencer? Les QR code inutiles, ils faut aller à des points de rendez récupérer nos tickets. L'agence proche de l'Office enfin trouver, l'accueil antipathique de la dame puis basta pas d'explication. Pour l'académie, il faut trouver un hindoux dans la rue puis il ne trouve pas notre nom sur l'appli résultat 20minutes d'attente et de blabla pour avoir nos tickets. Nous avons effectué l'intégralité des musées proposés et a chaque fois il fallait blablater pour entrer. Hors c'est prévue dans notre pass 2 jours. Bref plus jamais, il n'y aucune raison de prendre ce genre de pass, il faut juste anticiper les horaires et au moins vous êtes libre, pas obligé de suivre leurs réservations... Voilà voilà.

My family and I visited Seattle for vacation and wanted to see the space Needle, so went on line looking for tickets. I found this website and they were advertising views from space needle so I ordered three tickets on this website. Later that evening when it was time to go up in the Space Needle I presented my tickets to the ticket booth attendant and she informed me that that space needle tickets are not sold on line and that I had been scammed as many other people have with space needle tickets. I was so upset so I called, emailed, requested a refund, and left voice messages with this company and all I got was a run around. This company has horrible customer service, false/misleading advertisement, and not a very good business model. It is sad that this company makes it money from scamming hardworking people.

I requested a refund which was clearly outside of policy. I canceled our early morning bike ride 2 hours before departure because my daughter was ill. I spare you the details, but she didn't need to visit a doctor or ED while on vacation for her issue. However, she was unable to ride a bike. I reached out asking if they'd consider a refund - but money and policy are more important than people. I'd advise booking with this company in case this happens to you. Unless you are severely injured, dead or require a doctor, you'll be out the cost.

Gli operatori sono sempre disponibili e pronti a risolvere ogni tipo di problema!
Competenti, capaci e gentili!
Grazie

This was the first time we used GetYourGuide. I have to admit, I love the app. Everthing that we needed was right in our hands. The admission tickets for all of our events, meeting place with directions. It was wonderful. It was divided by the cities and countries that we were visiting. The only complaint was a few times we were told to meet our Get Your Guide at the meeting point who would be wearing a Get Your Guide shirt and a white flag. They weren't there because a different company was sponsoring the tour. So you have to look very carefully at your ticket information for your sponsor. We almost missed our Pompeii tour because of it. Other than that, I would definitely use them again for our next trip.