GrazeReviews 3,006

I'm trying to eat healthier so upon seeing the advertisement for Graze I decided it wouldn't hurt to give it a try. Well let me warn you, IT'S A SCAM! I signed up for the free box which I figured would give me a good idea on whether it's worth my time and money. My FREE box showed up after 3 weeks and thinking I had a month before I would be charged took a few days to try the different snacks. At the end of the week I decided it wasn't for me and cancelled the subscription. What I didn't know was while my FREE box was in transit I was charged for another 3 boxes which arrived but I didn't want. I tried calling to return them and get my money back but they weren't having any of it. So I jokes on me and a $48 lesson learned. If you want the free box sign up but then immediately cancel so they can't charge you multiple times.

I knew about the website from the FREE try your 1st box, after 23 mins of struggling in it to figure where my free box went, I decided to make a plan and get an order biweekly for the healthy snacks that I like after I read the terms and everything, and then it even get more complicated when you try to order, filter, and choose what you want in the box.
SO TECHNICALLY THE 3 STARS ARE FOR THEIR WEBSITE ONLY, HAVEN'T TRIED THEIR PRODUCTS YET.

I got suckered in to the free box promotion. I saw the free box offer on TV (EAT68) or whatever, and it required me to enter my credit card info, saying I could cancel any time. I entered it and then immediately cancelled, and then received one box. I then got on line and cancelled it again upon receiving the box because I thought I previously prevented this from happening. Then, I got yet another box,, and to my dismay, I checked my credit card and I noticed I got charged twice for $13.99. I am unemployed and did not want all of this, and as a result had to cancel my credit card as a result. Don't walk but Run! They are aggressive and cancerous, once they get a hold of you, you can never get rid of them!.

As opposed to many of the reviews, I actually liked the product and the concept. $13.99 for 8 snacks is reasonable enough. Funny enough, the only box that came on time was the free one. After that, its been a guessing game on when things will arrive. The company stands by their statement of "we will deliver at some point in the week." But what really put it over the edge for me was when I placed an order outside of my subscription. Its been almost 10 days and still no snacks. Come on in this age of instant gratification and free 2-day shipping almost every where, having to wait 10 days for some snacks is insanity. They do seem to think this is ok, so I am guessing that Graze is out of business as quickly as they started.

Sure, I love good snacks, but the entire experience has been completely frustrating. My mom originally purchased a three box subscription as a gift for me. However, because of how poorly their ordering system is set up, she was accidentally charged for six boxes instead of three. Basically, when you place an order there is no way to tell whether it went through, so she ended up ordering the same product twice without even knowing it. She contacted them and was told there was nothing she could do, so she just went ahead and gifted me all six boxes instead of three.

I procrastinated about even using the gift voucher because when I visited their website for the first time, there were no clear instructions on how to even redeem the gift voucher. When I finally got around to figuring it out, it was not user-friendly, as I suspected, and it took me a long time to find the right way to use the gift voucher.

Finally I figured out how to order the first box, only to have it not arrive. I logged on to see if I could find any information, and it showed my February box under the tab of boxes already received. It even showed all of the snacks I presumably got. So much for the surprise. I never even received an email saying the box shipped, and it was due to arrive almost a week ago today.

Then, when deciding to contact them about this issue, I discovered they do not have telephone support. Probably because they don't want to deal with all their disappointed customers. When I went to email them with my problem I was informed that "Sorry, we're closed until Monday." It is early in the day on Friday, and they've already closed up shop?

Let's just be clear; when the three boxes are up, I won't be ordering more.

I got the free one that they sent to me and I it was not that good and it is super small. For $13 dollars you can buy a lot of snacks at the store, just saying. I immediately put my account so they would not deliver the next box but I am still being charred every week and I haven't even received any snacks. I still haven't heard back from them yet. They make it really hard to know how to stop sending them when you sign up even though they say you can stop any time.

I really liked the snacks from graze. However, when we are moving houses I realized that the move was kind of expensive and I had to cut back on a couple of my subscriptions. Graze was one of those so in December I pushed cancel it gave me a confirmation email that I had been canceled and I went on with my day. So imagine my surprise when in January I was charged for the subscription. When I reach out to customer service to ask for a refund and to stop it from shipping... Mind you I called them the same day I was charged... they said no that they could not refund me even though they could see that I had already canceled my subscription but that I could enjoy the snacks that I got anyway. I asked them to change my address since they were trying to ship it to the old house they told me that I could not that they were sorry but I was going to be charged and not receive the snacks. I asked them why I was charged when I had already canceled a month before and they told me that I was going to continue to be charged even though I repeatedly asked them to stop. Then they made me jump through all sorts of hoops to get it charged sending my card number over and over answering questions all I wanted to do was knock it's hard for things that were being shipped to the wrong house. So long story short after canceling and then being charged anyway I wasted $15 on a box that went to the wrong house and they did not care at all in fact I was completely ignored about being upset that I wasn't even going to receive the box that it was going to go to the wrong house and I was going to be charged anyway... so here's hoping that I don't get charged again the next month... I really enjoyed graze snacks and I really wanted to reup my subscription when I got settled in but I cannot go with a company that treats their customers like this!

Looked over the offerings, and decided I can't eat it... I'm on a keto diet, and all were too high in carbs. I told the helper who was helping me "i can't eat any of this" so i stopped choosing. So i guess she put my order in anyway for a weekly box... 13.95 for at least $3.00 worth of product. First box arrived with no invoice... a real con job! Now a week later another. Didn't anyone teach you folks how important customer satisfaction is? You just don't care... want to rip off as much as you can. Stay away!