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GreaterGood Reviews Summary
GreaterGood has a rating of 1.9 stars from 105 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GreaterGood most frequently mention customer service and credit card. GreaterGood ranks 110th among Charity sites.
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Recently I purchased a scale from Greater Goods but it wasnt to the specifications I needed. Luckily Nick from CS reached out to me and offered up another scale they have that better solved my issue. I'm very grateful for their effort and for Nicks kindness.
-Calvin
Ordered paw print shoes for my mom for mother's day. Paid almost 3x the price of the item to get here on time. Needless to say, it did not arrive. I emailed 5 times prior to Mothers day to get an update and find out why, only to be ignored. Did online chat with them the following Monday, only to be disconnected repeatedly, told that Fridays don't count as a day of the week even though they do in fact work on Friday. Finally got supervisor David. He was incredibly rude, refused to connect me to someone above him. He asked me to forward the email proving I should have received this on Friday, which I did. Then David said that he didn't care what I sent him, he wouldnt refund me my shipping costs and it was not his problem. David told me, as far as I am concerned, he is the ultimate word and even though he does have bosses above him, flat out refused to connect me to one. (i do have screenshots of our conversation). He said its up to him only about resolving my issue, and he wasn't issuing a refund. Tried to disconnected myself and get someone else, and he told the 3 people working below him to refuse to put me to anyone else. Then he told me that i need to stop contacting them, as he has already explained that he is the ultimate word there, and wouldn't assist me any further.
Absolutely horrible customer service. I would NEVER buy from them again, and will tell everyone I know not to either.
Received order today. Shoes run full size smaller, wear an 8.5 ordered a 9 and they are too small by 1/2 inch. A waste of money!
Mary
I am sorry to hear that your shoes did not fit. With most of our shoes, since we do not offer 1/2 sizes it is usually the best to recommend going up to the next size. It appears that in this case this was not the solution for you. I would love to refund your money for this purchase. If you contact our customer service team with your order number and reference this review response we can ensure that your order is refunded in full.
Thank you
I enjoy this site and click up to three times a day knowing I am helping.
There are three I will not click on. Autism, diabetes and alzheimer's. Animals are still used in labs to test on for these diseases.
Animal testing is horrifying, unnecessary and above all, it has no impact on humans.
The only reason animal testing continues is because the Government and Big Pharma make billions of taxpayers money every year.
Not only are they great products but wonderful prices and donate to shelters on EVERY purchase! I've been shopping with them for years and everyone I know who's received their stuff as gifts, love them.
Jamie
I am so pleased that you are enjoying shopping with us. We couldn't do what we do everyday to help Animal Shelters if it wasn't for customers such as yourself. We strongly believe in all of the causes we support and we are just as passionate about helping animals as you clearly are. Thank you again and thank you for supporting GreaterGood.
I LOVE my new mask for only $5! It is very durable and even has pocket for a filter for added protection! THANK YOU SO MUCH!
Lisa,
We are very happy to hear you are enjoying your mask purchase. GreaterGood has worked hard at provided the items our customers need, especially during these unprecedented times. With the help of purchases of these types of products by customers like you, this is allowing us to continue to donate PPE to front line workers each and every day. So far, we have donated over 2 million masks around the world to areas and industries that need it the most. Thank you for shopping with us and supporting GreaterGood causes.
So far these are great! I ordered on Oct 5, and they were delivered Oct 13th. After 2 weeks of daily usage, they still work the same.
Ordered. Few times, have had no issues and have had good communication. Sometimes it can be hit or miss with any website.
Patricia
Thank you for your order! It is due to customers such as yourself that make what we do possible. We work hard to ensure that each of our customers has a good experience and appreciate you sharing that your experiences have been good!
This is a scam! GreaterGood.com is NOT GreaterGood.org. However, GreaterGood.com misleads tries to make you believe they are the same. Visit GreaterGood.org. You will see zero mention of GreaterGood.com. GreaterGood.com should be ashamed of themselves and there is a special place in Hell for people scamming in the name of a charity.
Sarah
GreaterGood.com is affiliated with GreaterGood.org. We are the for profit side that manages several e-commerce websites that support the causes that GreaterGood.org supports. Proceeds from our sales help support GreaterGood.org with all their causes along with our Benefit Buy's and our Gifts that Give More that are all available to purchase from our various websites. Also, if you look at the GreaterGood.org website towards the bottom that shows they partner with the following websites: The Hunger Site, The Rainforest Site, The Animal Rescue Site, The Diabetes Site, The Literacy Site, The Autism Site, The Veterans Site, The Breast Cancer Site and the Alzheimer's site, these are all sites owned and managed by GreaterGood.com. Simply click on the links from GreaterGood.org and those links will take you to our various stores.
GreaterGood.com is not a scam and we have worked very hard to partner with GreaterGood.org to do good for people, planet and pets. We are sorry that you feel we are not a legitimate organization but strongly encourage you to do further research so you understand the difference between the two organizations and how we regularly partner with each other.
I ordered my shoes and i received them in a week i opened them tried them on perfect fit. I am so very happy with them. Will order from you again. Thank you
Mary - we are glad to hear that you received your order and are pleased with your selections. We strive to provide affordable products to our customers in the styles they like and we are happy to hear that we have hit the mark on this one. We appreciate your kind words and your order. Without individuals like you, it would not be possible for us to do what we do.
Ordered a pair for shoes for my wife. They came in adequate time and were as expected. No problem with the purchase.
The problem begins after. I started getting unsolicited email from them every day in my inbox. After unsubscribing at least 5 times with no results, i contacted support. They did remove me from there list, but only for a month. Now these unsolicited emails are back again. I pride myself on not having a lot of junk in my inbox. Please whatever you do do not give them any email or other info.
I bought two pairs of pajamas and a face mask from The Rainforest Site. They took my money, said the package had been shipped, but I never got it. I tried to get in touch with them, but there doesn't seem to be a way to. They're the worst of scammers, and I will NEVER support them or buy from them again.
Rebecca
I am sorry to hear that you are experiencing issues with receiving your order. Our Customer Service phone number and customer service email address is posted on our websites and is 888-355-4321 or customerservice@greatergood.com. This office is open Monday-Friday from 7:00am - 5:00pm CST. We would be happy to help you with your order and to resolve any issues you may be having. We look forward to hear from you.
I have been quietly supporting and buying from this group for years. It's a daily way that I can help animals in need. Always happy with the quality and speed of shipping of the things I've ordered, and excellent customer service. I was not so happy with masks I ordered recently that shrank in the wash -- after all, you have to wash them frequently. However, that is the only thing I have been unhappy with in more than a decade. And even then, the masks are still cute and soft on the face and ears, just rather tight. GreaterGood does everything they say they are doing. It's not just a 'save the pets' group, but all encompassing, including charities for groups of people in need, wildlife and the planet. I love what they are doing, I enjoy reading the website updates, and I am glad that when I need to buy an item, I can shop here for it first and help someone else out in the process. The masks, for example, were 'buy a mask, donate a mask to a health worker, and donate several bowls of pet shelter food' with the single purchase of the mask.
Patti
Thank you for your kind review of GreaterGood. We do all that we can to help people, pets and the planet and we cannot do what we do without generous contributors such as yourself. Your support is greatly appreciated! I am sorry that you experienced some shrinking when washing the masks. As with most fabrics, there is some shrinking that takes place especially if washed in warm water or dried in the dryer. It appears from your statement that they are still able to be used but are a bit snug. The ear loops should stretch some after use, but we do also sell some masks that have adjustable loops that may be helpful also in the future.
I have ordered from Greater Goods many times before and have been satisfied with the service & products.
I unfortunately, can not say that now. Recently, I ordered flip flops and a shirt to match. After I ordered this and it was in stock, got a letter that the flip flops were no longer in stock. I had looked at the site a few days after I ordered this and it was still in stock, so don't understand how this happened. I have not received the shirt yet, and was told that I have to wait until next week, Tuesday to cancel order if not received by then. It is very frustrating since I got them to match and have to wait 2 weeks (business days) after the shipping date to know what is happening with shirt. This was frustrating but my recent experience was extremely upsetting!
I ordered a box of masks, a welcome sign, and a poop bag set for my dog. Today, I received a box at my door.
The box was obviously tampered with, as the tape looked like it was re taped. When I opened the cardboard box, I took out the packing slip. The left hand corner of the slip was completely torn off, where information was supposed to be. Inside the cardboard box was a torn box that the masks were supposed to be in and the masks were loose. I looked at the torn box and to my dismay, there was an expiration date on, what should have been the bottom of the box, The expiration date was April 10,2020. Today's date is June 11,2020 so the box of masks that were sent were expired!
The other 2 items were not there. Only the ripped box with the expired date and the loose masks. I called and spoke to the manager and told him the situation. He agreed to give me a refund, I received a refund letter and hopefully will get a refund on my credit. I understand that it is not the companies fault that the box was tampered with and items were missing, but it is the responsibility of the company that sent the masks to have seen that they were expired! Most people, would never think to look at an expiration date so I hope this has not happened to anyone else.
As I said at the beginning, I did have positive experiences with ordering from this company, but this experience has me so upset and unsure of continuing to place orders any more. I was upset about the flip flops and shirt, but sending something that is obviously EXPIRED and having a packing slip ripped and items missing needs to be corrected!
Thank you very much for your honest comments regarding your recent experience with GreaterGood. I would first like to address the first issue you experienced with the out of stock Flip Flops. I apologize for any inconvenience that this out of stock product may have caused. As with most companies, we will have products that run out stock periodically and since we only purchase seasonal shoes once per year, once they are gone for the season, they don't get restocked. The reason availability may vary from time to time is if a pair of shoes get returned for some reason. I am assuming that this is what occurred when you checked back and found there was availability of the shoe again. GreaterGood does not have a backorder system, so we would not have any visibility to send the shoes to you when some were received back into inventory. Again, I apologize for any inconvenience this caused.
The second issue noted regarding the package arriving that appeared to have been tampered with, I again, apologize that this was your experience. We have found a few other instances where customers experienced the masks to have issues with the ear loops breaking. Since we obtain our product from multiple manufacturers we are identifying which manufacturer had the issues with mask quality and addressing that issue on our end. We take great pride in offering products of value to our customers and when we receive feedback from customers related to a trend we do take measures to correct that issue.
I think you for sharing your thoughts with us and we will work tirelessly to correct the quality issues that you and some others have raised. I trust that you will see your credit that the customer service Manager provided to you for the last order soon. It can take 2-4 business days for your financial institution to apply that credit.
Thank you
Jodi
Director, Customer Service
I ordered on May 14th... still waiting for email to say it has been shipped. But, they have been paid. So what is up Great Goods! I called and told they could not cancel or return my monies. We are now June 1,2020. Man had stuff ordered from China that is here already. Where there stuff is good or not... I won't be ordering from this company and just donate to my AHS in my state. My goodness what a rip off. I am tired of them saying Covid19 is the reason. You sure didn't have covid19 issues taking my monies 2 weeks ago.
I placed an order and have not received it. Can't get a response from Customer Service to find the status of my order. I would like my order or a refund. I'll NEVER shop here again.
Saw cute pawprint shoes on a friend who directed me to this website. I have large feet and usually wear an 11 or 12. I ordered an 11 and it was sooooo big. I called and they said to return the shoes -- at my expense. My expense was $15. The total spent was $32. I asked why they wouldn't pay that shipping if the product was clearly defective. They don't care. I would NEVER buy here a gain.
Fawn
Thank you for sharing your thoughts regarding your experience. Please note that a shoe that doesn't fit is not considered a defective shoe. If a product is considered defective we would not have asked you to return the item. But due to the shoe being the wrong size for you doesn't mean that it is defective. Our return policy is noted on our website and at this time we do not offer return labels and returns are at the expense of the buy. I apologize that you were not satisfied with your experience.
This site is so wonderful, you get to help fund items for pets by your purchase, theres also many other categories you can donate to, if you go to the main Greater Good web page.
Thank you for your kind words. Yes, we support and fund efforts for many great causes related to Animal Rescue, Breast Cancer Research, Autism, Literacy, Veterans, Diabetes, Alzheimer's, Hunger, and the Rainforest. Plus many other call to action efforts to support and assist in disaster relief and health crisis. However, we cannot do it without great customers that show their continued support for all that we do. Thank you so much for supporting GreaterGood and all our causes.
Not happy that my order come to 116 Which was fine but I check my bank statement aznd you guys took out $190 not happy that you guys took out more then you were supposed to yes I'm from Australia but there should be a button to set to Aus $$$ unhappy hope my order is correct when it shows up
Dear Katrina
GreaterGood is a U.S. based company so all funds on our websites are in U.S. Dollars. I apologize if the dollar exchange for Australia was higher than you were expecting. Our website also does not calculate any duties and taxes that may be charged to you as a result of products coming into your country. The feature that you are indicating we should have, "A button to set to Aus" is usually only a feature that would be available if we had a physical location in Australia and then we would have an Australian website.
You do always have the option to return your order for a refund if you wish to not keep your order.
Thank you
Jodi
Director, Customer Service
GreaterGood
After my review a rep reached out to me. She was admitted the service i received was suppar, but she was able to find me a pair of boots in the size I wanted and is mailing them to me at no cost. The effort was appreciated...
My son ordered me a pair of boots for Christmas and he accidentally ordered the wrong size. When I called about exchanging them the woman I spoke to was rude and seem disinterested in helping me. The boots I wanted were still on sale and they had the size I needed in stock however. So I returned them on my dime. And I waited for two weeks when I finally called and asked where my replacement pair were. Again the man on the phone was rude and just as disinterested. He stated the boots were now suddenly out of stock so they just had refunded the money. I notice now the boots are double the price and all the sizes are now marked out of stock. So much for my christmas present. Worst customer service ever. They are just downright rude and make no effort to try to resolve any issues..
From the business
The GreaterGood family of cause-related websites offer the public a unique opportunity to support causes, projects, and programs that they care about at no cost to them. Each person's daily click on the Click To Give sites displays sponsor advertisi...
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TR,
I apologize if you had a poor experience with our organization. I do see that a full refund of $62.00 was issued. I have reviewed the transcript of your live Chat's and I will be providing the necessary feedback to the individuals that you communicated with during your interaction. Again, I apologize for not only missing a delivery expectation for your order but also for any poor experience that you encountered.