I made an online purchase which was accepted after my payment during the daytime. However, it was cancelled later at night citing unavailability of the requested item. Being a popular brand, they should have updated their inventory and the website regarding the item availability but they didn't. Due to this highly unprofessional and pathetic service I have lost my amount in taxes and don't know whether I will get my refund or not!

Kon mijn 20 % voucher voor mijn verjaardag niet gebruiken omdat er sale is. Terwijl dit niet vermeld staat op de voucher. Zeer slechte service wanneer je met ze hierover chat.

I have quite a bad eye vision, so I decided to apply for services to the specialists and he prescribed me wearing glasses with lens from Guess. The frame actually is also from this brand, but I'm writing to express my emotions, cuz I had no idea these guys also produce glasses for making your eye vision better.
Jacks of all trades? Probably, the only thing is the price 😬

I've had winter coats from Guess before, always in the same size. This year, I ordered one in the usual size and couldn't even begin to zip it up...didn't even make it to my waist. That's when I found that Guess doesn't offer exchanges. Instead, you have to order a new one and do a return on the old one.

The second time around, I ordered a size larger than usual (still not true to the size chart, but at least zippable) and opted to have it shipped to a UPS Store, which was listed as a free shipping option. I never received a notification that it arrived at the destination, I just checked one day and found that it arrived there several days prior. When I went to the UPS Store, I had to wait for about an hour and pay $20 cash to pick it up because Guess doesn't actually have a shipping agreement with UPS, they just ship stuff there without permission. Rightfully, UPS charges a package handling fee. This is no different than if Guess shipped your package to your neighbor, expecting your neighbor to receive and store it for you. So I called Guess and was told that if I provided a receipt, I'd have the $20 refunded to me within 24 hours.

Days went by without hearing back from Guess after I provided the receipt, so I called again. That time, I was told that nobody said it would be refunded to me (i.e, I was lied to), that instead I would have the $20 automatically applied to any order I placed from Guess.com, simply by using the same email address at checkout.

I tested that by putting together an order, and no discount was applied. So I called yet again, and I was told that there's no such option for automatic discounts. Instead, a loyalty account was created for me, which explains why I suddenly started receiving Guess marketing emails without my permission.

At that point, I told Guess to go $#*! off and keep my $20, that I hope it was worth it to lose my business and have me badmouth them whenever the opportunity arises. They lie over and over again, they claim to provide free shipping that's no actually free, and when they screw up, they try to make up for it by forcing you to spend more money with them.

I ordered and paid on 25 November 2023. Dpd lost my order, Guess said that it is stuck in a hub, and then on 11 December 2023, Guess said that the order is heading back to the warehouse. Until now, I have not received my order, not my money back. At every email I write to them, Guess is replying with a template answer that it is a busy period.

What a shame service with no free return option for shopping online?
Considering you in purpose putting size is NOT international standard!
I used to size M but according to your size measurement is S.
I doubt it would not fit on me. But I just follow your stupid standard!
I'm not happy and never buy online to them anymore.

Horrible with returns. They never credit you, will say they didnt receive it, its all a big battle.
Quick to charge for purchases but consider it a final sale despite paying full price

SELLING DEFECTIVE PRODUCTS MY PERSONAL REQUEST IS TO NEVER GET FOOL BY THEIR SALE POLICY. THEY ONLY KNOW HOW TO DUPE CONSUMERS BY SELLING DEFECTIVE PRODUCTS IN SALE AND NOT ACCEPTING THEIR PROBLEM. IF SELLING DEFECTIVE PRODUCTS AND FOOLING PEOPLE IS THERE POLICY, THEN I MUST SAY OUR LOCAL VENDORS ARE FAR BETTER. BE CAREFUL

Yeah, it's considered to be ordinary mass market, but still it doesn't cancel the fact their clothes and accessories are quality.
Guess has gone through fire and water to become a public-lover. Still some people don't admit this brand as something cool, but for me, these guys are exquisite. And the stuff they sell too.

Their bags are awesome! Oh, I ain't buy my own the bag, but I gifted to my wife and she was stunned and pleasantly surprised.
I actually don't know about the existence of other companies which sell such quality bags made out of differetn durable materials. Remember the handbag my wife wearing, she was using it for 5 years straight and she was delighted.

Ordered a gold clutch and was sent the wrong item. Took a 30min phone call to get a return label - they kept sending me emails with no return labels or links as well as sending me another customers return label. Terrible company will not order or buy anything from Guess again

Never have I worked for a worse company. So disorganised & unprofessional! I worked at Moorabbin Dfo Melbourne. I had the worst regional & state manager. They treat there employees terribly and do not pay your bonuses that you are entitled to! After my experience working with them I will never shop here again! A good brand being destroyed by the bad choice of management!
Do not recommend!

I bought many items from the online Guess store and the dates kept changing and one of the parcels were now scheduled to arrive after my international flight home, you think I could get any assistance or replies from them? NOPE, NONE….

I rang & it RANG OUT dozens of times,
I emailed 4 times NOT ONE REPLY
And I even tried to go on live chat and they ABRUPTLY ENDED/DISCONNECTED it twice after I waited ages to finally be connected to an agent!

Absolutely disgusting assistance for any online shopping enquires/issues that actually require them to do their jobs by resolving issues…

Now because they change the dates to suit themselves after you pay express; I now have $220USD parcel coming to the holiday rental property after I fly out; that too is also full of gifts for family members from our holiday that they now aren't getting.

I'm appalled to say the least, never buying Guess branding again & I bought them very often.

Conclusion: If it doesn't involve putting money in their pockets, they are not interested in assisting customers….

Worst service of my life experienced at the Eastgate and Bedford Centre Branches.
You are lied to and treated with complete disrespect. Don't bother complaining to Management as the treatment escalates to a different level where they raise their voice and insult you.

I never received my item. I ordered the silvana tweed mini tote on december 9,2022 it is now january 3 and i still never received it. When i contacted them they told me to contact my bank and file a dispute. When i did that they ended up declining my bank dispute. And doesn't want to give me a refund.

Without a doubt the best customer service relation I have ever dealt with they are always polite and willing to help you in any situation I would and will recommend their services to anyone thay treat you like family I have had many insurance carriers throughout the years but they are by far the most caring thank you

I had a bad experience at Guess store at the Chicago Premium Outlets in Aurora, IL.
The manager used foul language.
I can't believe how such a person is allowed to manage a store under the brand "Guess".
I have never encountered such an experience in my life.
Something needs to be done by the company.