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GuruAid Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and thoroughness of technical support, highlighting positive experiences with knowledgeable and courteous technicians. However, numerous negative reviews point to significant concerns regarding deceptive practices, such as misrepresenting affiliations with well-known tech brands and difficulties in obtaining refunds. Customers frequently report long wait times, inadequate service, and aggressive upselling tactics. Overall, while there are satisfied customers who appreciate the support, a substantial number express distrust and dissatisfaction, indicating a need for improved transparency and customer service practices.
This summary is generated by AI, based on text from customer reviews
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We got real professional to try to fix our computer. GuruAid stayed in the game for over 3 hour until they had everything on our list fixed We are so pleased. Thank you so much
I could not get windows ten to install avast internet after Microsoft had had uninstalled it to fix a problem with no start menu or catana not working. I tried to install avast the next day but would not, so I went to avast website to download the licence again but no way could I get it working.
I phoned guruaid and they had it installed soon as well as tuning up my computer.
5 times i phoned your company for help. They took control of my pc... rubbish they cant sort it out ive still got the problems. I paid £240. What a waste of money
Balaji thank you for all your expertise and hard work today. Many thanks for your patience and understanding.
Don't believe ANY of the positive reviews, they are fake and it you read carefully you can tell. I needed help with a BSOD after Windows 10 installation, so I looked up windows 10 customer service since they are providing it free with this software and almost immediately an Indian sounding rep answered the phone, already highly suspicious, but the fact that he wanted my full name, phone number and email before he helped me was even worse. But I gave him an old email and my other cell which isn't actually on anymore so I'm ok on that part. I allowed him to help me get the laptop booted up into safe mode which in turn showed me that my previous system restore that failed had finally worked effectively solving my issue, however, he still wanted to be sure and wanted to have me connect to the Internet directly and allows him to "share" my screen with guru aid, I let him know how that would take a while and he promised to call back soon to finish... then I went online and did research on guru aid... NOTHING BUT COMPLAINTS OF SCAMMERS! They are very nice and sound very knowledgeable but they are not real techs and falsely represent the other companies they pose as. VERIFY YOUR REPS! Or you may end up like others who have lost money, time and control over their own computers when connected online.
Balaji done a good job on my computer and he is nice to talk to.
Balaji ws excellent today - he has solved my problem with Google Chrome. He was very polite and helpful
Balaji did an excellent job with assisting me with my computer. He was very courteous and respectful and was patient with assisting me with every aspect of my computer needs. I appreciate the very prompt and courteous service.
Balaji was most kind and exceptionally helpful to a very old technophobe. He cured my PC problems in a few minutes in a most polite and impressive manner. I am impressed!
Needless to say I have entered into a world I don; t know enough about to prompt my computer to install windows 10. However, through the expertise of the technicians at guruaid.com I have my equipment back in working order. I plan on continuing to call the techs when needed and will continue with the service if so I can keep my equipment clean and serviced.
I HAD A PROBLEM WITH ME E MAIL AND I NEEDED MY SYSTEM CLEANED UP. EVERYTHING WAS COMPLETED IN A VERY TIMELY AND EFFICIENT MANNER. THE TECHNICIAN WAS VERY PROFESSIONAL. THANK YOU
Your patience with an older person like me whose understanding is so limited.
Your style of communication was clear and concise well done
Your computer issues get fixed with very little effort on your part. Just let them do the work. Awesome job!
I called GuruAid because my printer is not printing. I have Technician BBose fixed it right away. I was very satisfied with his prompt attention and get my printer working. GuruAid is the best trouble shooter when it comes to computer matter. Thank you very much. Lee
As usual I am delighted to commend the work of all the Guruaid staff Suresh with the administration and Raja with his expertise on the project. Thank you all for your help again. I hope I will be able to use you againg next year. T McCormick
I found Guruaid service to very helpful and the people nice to work with--very friendly.
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Once again i found the service excellent and the efficiency and politeness of vikas and bansi excellent e well done
From the business
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members