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The company has garnered a mixed reputation, with some customers praising the quality and thoroughness of technical support, highlighting positive experiences with knowledgeable and courteous technicians. However, numerous negative reviews point to significant concerns regarding deceptive practices, such as misrepresenting affiliations with well-known tech brands and difficulties in obtaining refunds. Customers frequently report long wait times, inadequate service, and aggressive upselling tactics. Overall, while there are satisfied customers who appreciate the support, a substantial number express distrust and dissatisfaction, indicating a need for improved transparency and customer service practices.
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The GuruAid technician was very professional and helpful.
I started with Guruaid because I was hacked and wanted to make sure that our computer was clear. Clean and safe again. I have had our computer cleaned twice now and am happy with the reps helping me. I now have my calendar marked so I may have this done once a month at least. I like the fact I can call 24/7 if I need help. Very good.
Very happy with the help received. Also glad the tech. Reminded me about having my computer cleaned and serviced more often. I Highly recommend this site.
Company does very well with working with customers and fixes the issues that people come up with
Endless patience and phenomenal assistance persevering to remove virus, updating, tuneup. A comfort knowing they will be there any time I need more help. Couldn't have got out of the mess without them.
I had the worse happen to me and I got what I wanted in the services and assistance from Guruaid. I highly recommend anyone who has had crashes or virus attacks to visit this site for assistance. Chester Wilbert
I have had some very helpful technicians on this site today that have helped me to have my Internet working again and now I just had a very nice technician help me get my sound back. His name was Tushar Basutkar. He was most helpful.
Harmeet Nagi has helped me tonight in recovering my internet and fixing my home page which had been hi-jacked. I have used the Guruaid for over a year at least 5 time and they are always fast and polite in fixing all my issues. I highly reccomend their services! Steve T. USA
So far I have been very pleased with the service and everyone is so patient with me when I have to ask for things to be repeated that I can't understand
Harmeet nagi is helping to solve my computer problem in a very professional manner and making me feel confident that my problem will be resolved. I am very happy with the servicers which guruaid gives i v been working with guruaid since 2 to 3 years i liked the services soo much even i renewed my subscription with guruaid twice. I am very happy with guruaid..
I am very pleased with the service from guru. The only thing I might suggest is to find a way to lower the background noise as I have a hard time hearing your
Rep on the phone.
My experience has been very good, the help I have been given to sort my problems can not be fault. Everyone has shown patience with me all the way. For which I say Thank You to all concerned
The session was held in a professional way and if you have the time and are prepared to sit infront of computer for a while, it's a great way to fix your problems.
If you have any difficulty resolving an issue, this is the place to go.
Although it was very lengthy the individuals I spoke with were very helpful and was able to solve my problems.
Every time I have needed help the technician are very helpful and polite. My issues have always been resolved to my satisfaction. Today I an with Harmeet and she is helping me with a flash drive problem.
Guruaid has been a great help in identifying and solving software issues. They are always available and ready to help in any way.
Answer: Guru Aid is not a scam. I have them clean and tune up my computer about every 4 to 6 weeks. It does take a couple of hours and you have to sit in front of your computer but you can see them doing the work. They keep my computer virus free and running much better. I've been impressed with their technicians. GuruAid gets thumbs up from me!
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.