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GuruAidReviews 1,353

3.4

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GuruAid Reviews Summary

The company has garnered a mixed reputation, with some customers praising the quality and thoroughness of technical support, highlighting positive experiences with knowledgeable and courteous technicians. However, numerous negative reviews point to significant concerns regarding deceptive practices, such as misrepresenting affiliations with well-known tech brands and difficulties in obtaining refunds. Customers frequently report long wait times, inadequate service, and aggressive upselling tactics. Overall, while there are satisfied customers who appreciate the support, a substantial number express distrust and dissatisfaction, indicating a need for improved transparency and customer service practices.

This summary is generated by AI, based on text from customer reviews

service
525
value
465
shipping
115
returns
108
quality
338
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Georgia
1 review
0 helpful votes
Follow Brantley W.
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The GuruAid technician was very professional and helpful.

Date of experience: March 12, 2013
New Jersey
1 review
0 helpful votes
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I started with Guruaid because I was hacked and wanted to make sure that our computer was clear. Clean and safe again. I have had our computer cleaned twice now and am happy with the reps helping me. I now have my calendar marked so I may have this done once a month at least. I like the fact I can call 24/7 if I need help. Very good.

Date of experience: March 12, 2013
New York
1 review
1 helpful vote
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Very happy with the help received. Also glad the tech. Reminded me about having my computer cleaned and serviced more often. I Highly recommend this site.

Date of experience: March 12, 2013
Illinois
1 review
0 helpful votes
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Company does very well with working with customers and fixes the issues that people come up with

Date of experience: March 12, 2013
New York
1 review
0 helpful votes
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Endless patience and phenomenal assistance persevering to remove virus, updating, tuneup. A comfort knowing they will be there any time I need more help. Couldn't have got out of the mess without them.

Date of experience: March 11, 2013
Kentucky
1 review
1 helpful vote
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I had the worse happen to me and I got what I wanted in the services and assistance from Guruaid. I highly recommend anyone who has had crashes or virus attacks to visit this site for assistance. Chester Wilbert

Date of experience: March 11, 2013
Oregon
1 review
3 helpful votes
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I have had some very helpful technicians on this site today that have helped me to have my Internet working again and now I just had a very nice technician help me get my sound back. His name was Tushar Basutkar. He was most helpful.

Date of experience: March 11, 2013
Michigan
2 reviews
1 helpful vote
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Harmeet Nagi has helped me tonight in recovering my internet and fixing my home page which had been hi-jacked. I have used the Guruaid for over a year at least 5 time and they are always fast and polite in fixing all my issues. I highly reccomend their services! Steve T. USA

Date of experience: March 11, 2013
Alabama
1 review
6 helpful votes
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So far I have been very pleased with the service and everyone is so patient with me when I have to ask for things to be repeated that I can't understand

Date of experience: March 11, 2013
Virginia
1 review
1 helpful vote
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Harmeet nagi is helping to solve my computer problem in a very professional manner and making me feel confident that my problem will be resolved. I am very happy with the servicers which guruaid gives i v been working with guruaid since 2 to 3 years i liked the services soo much even i renewed my subscription with guruaid twice. I am very happy with guruaid..

Date of experience: March 11, 2013
New York
1 review
1 helpful vote
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I am very pleased with the service from guru. The only thing I might suggest is to find a way to lower the background noise as I have a hard time hearing your
Rep on the phone.

Date of experience: March 11, 2013
GB
1 review
1 helpful vote
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My experience has been very good, the help I have been given to sort my problems can not be fault. Everyone has shown patience with me all the way. For which I say Thank You to all concerned

Date of experience: March 11, 2013
GB
1 review
1 helpful vote
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The session was held in a professional way and if you have the time and are prepared to sit infront of computer for a while, it's a great way to fix your problems.

Date of experience: March 10, 2013
New York
1 review
0 helpful votes
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If you have any difficulty resolving an issue, this is the place to go.

Date of experience: March 10, 2013
Kentucky
1 review
1 helpful vote
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Although it was very lengthy the individuals I spoke with were very helpful and was able to solve my problems.

Date of experience: March 10, 2013
Colorado
1 review
1 helpful vote
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Imran is so patient and understanding its been so settling to deal with such professionalism i recommend guruaid to all of my friends.

Date of experience: March 10, 2013
Canada
1 review
1 helpful vote
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Every time I have needed help the technician are very helpful and polite. My issues have always been resolved to my satisfaction. Today I an with Harmeet and she is helping me with a flash drive problem.

Date of experience: March 9, 2013
Nebraska
2 reviews
1 helpful vote
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Guruaid has been a great help in identifying and solving software issues. They are always available and ready to help in any way.

Date of experience: March 9, 2013

From the business

Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.

GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.

With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.

Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.