HalloweenExpressReviews 49

I ordered outfit from Costume Express, UPS lost it and they refused to send overnight another for a Halloween party that weekend. UPS contacted me the day after Halloween and had located it. I told them to send it back and hung up. They're pathetic and UPS not much better

So my wife and I ordered an outfit for our 7-year-old (Star Wars Arf Trooper) on Oct 14,2015. On Oct 22, we received the helmet without the actual costume. We contacted the company and they said they would resend the entire costume.

Today, Oct 29, the same day they said the new costume should arrive, we received an email (at 6 PM Eastern, mind you...) saying that our order was canceled due to "inventory problems".

I can understand running out of costumes... but don't wait to tell us on the day it was supposed to arrive and 2 days (arguably ONE day since we didn't get notified until the nighttime) before Halloween!

Very disappointing and I will NEVER do business with them again.

I can not express to readers how absolutely terrible this company is. I made my first purchase on Oct 6. After I had not received the package a week later I contacted a representative (after being on hold for 40 minutes) and she had stated it was in Toronto and to check my local post office. I had explained I live in a city with a population of 2.6 million people, we do not have a "local" post office. She then gave me the tracking number (which I had not received by email as promised). When I hung up and tried locating the tracking number on the Canada post website and it had not existed. When I called back I was then placed on hold for another 40 minutes only to be told by the next representative that the package was lost in Toronto (proof that the first employee either did not know what she was doing, or was lying to me). I asked to speak to a manager who said that she would refund me for the first order, and apply a discount to reorder the package again, including express shipping for my troubles. She had also told me she would send me a personal email when the package was being sent out, which of course did not happen. The second order was placed on October 16th and once again I did not receive the package. With that, my original order was $176, and I was only refunded HALF of that amount. After contacting costume express over 20 times, I was promised calls back to sort out the shortage of money by two other employees. But of course, no phone call was ever received. After just speaking to another manager, he stated the second package had arrived to my post office, which after checking with Canada post, they stated that this tracking number I was provided did not even exist, thus determining I was lied to yet again. We are now owed a lot of money for both transactions and have threatened to take legal action if the money is not refunded by tomorrows date. Buyers be warned, you will not receive your package, and monitor your banking as the refunds they promise you will not be received either. Lastly, do not assume they will call you back as good customer service representatives will do. Make sure you take down names and badge numbers and get the problem solved on the spot. It is a shame to think this terrible company could be still receiving/stealing money from its buyers.

These jokers shipped my order by throwing everything in an over sized box (with no individual packaging either) with no packing materials. One piece of paper was in it. No surprise the plastic products that got thrown around the box and banged up during shipping were damaged. They act like it's no big deal and refuse to refund my original shipping fee or my return shipping fee. Super unprofessional and lazy from the beginning to the very end. AVOID

I ordered a costume for my daughter and paid extra for the separate wig to go with it. The costume arrived, but the wig did not despite the packing slip saying it was in the package. After calling customer service, sitting on hold for more than 10 minutes, I was told that they were shipping out a replacement wig, expedited and it would arrive last Thursday. It is now Monday and we have no wig. I received an email last week with an order number and when I went to their website to check the order status, it says that that order number doesn't exist... an order number taken directly out of an email sent by them! I'm currently waiting to speak with customer service again and have already been on hold for 15+ minutes. I have a feeling this is $15 I will never see again. Please buy your costumes elsewhere and don't give your business to these thieves!

BUY IT SOMEWHERE ELSE! My 4 yr old son loves dinosaurs and the costume he wanted was out of stock. I continued to searched online and finally found one at Halloween Express. I was thrilled. I ordered the costume on 10/13/2015, they processed payment on 10/14 and was guaranteed delivery by 10/21. On 10/22, I did not have the costume and called customer service. Waited 35 minutes to talk to someone and to get a blanket response that there was a shipping delay, the package was at UPS and it was getting scanned and I was guaranteed to have it by the end of 10/23. It is the morning of 10/23, checked my email and the website and I still do not have a tracking #! So far I have been on hold waiting to talk to someone in customer service for 20+ minutes. How does it take 8 business days to process an order? BIG FAIL COSTUME EXPRESS! We are attending a Halloween Party tomorrow and I have to 3 kids all 4 and under shopping at Halloween stores! BIG FAIL Costume express! We are attending a Halloween Party tomorrow and I have to 3 kids all 4 and under shopping at Halloween stores!

HORRIBLE CUSTOMER SERVICE! The young lady and older woman were NOT helpful whatsoever. They were pretty much pushing us out of the door. We asked questions and they were annoyed with every single one. For some reason I STILL purchased a costume. Got home and tried it on again a few days later realizing that it did NOT fit correctly. I called the store to ask if there's anyway I can return or exchange costume since I will NOT BE ABLE TO WEAR IT! They had my on hold for what felt like 10 minutes and a man answers. I let him know my situation and asked if there is anything he can do. He said "sorry ma'am since people are wearing these costumes we are unable to take them back" " mind you it was only 3 days that I had this costume in which it SAT IN THE BAG THE WHOLE TIME. I told him that and he continues with "sorry we just can't" are you kidding me?

I'm absolutely infuriated with this company and primarily the BRANDON HALLOWEEN EXPRESS.
I never IN MY LIFE have come across such horrible service. I don't recommend purchasing anything from that store.

Paid extra for guaranteed delivery date, and IT DID NOT SHOW UP ON TIME. Their remedy is to offer a store credit for the shipping costs only. You're still out the costume & replacement costs if you needed it that day, and have to pay shipping to return the costume out of your own pocket. THEN, to return an item, you have to sign in, fill out the return form, print numerous copies, wait for an email confirming the return & giving a return number, print THAT sheet & put it in the box, find the correct address to ship the return (there's a correct & incorrect address), write the return number on the package, pay for shipping, and then you can return it - most likely at a 15% restocking fee. If you don't like jumping through hoops, stay away from this store. They're not easy to work with.

I was gonna be the corpse bride this year. Browsed many costume online stores, finally I got this one. But I was so disappointed rather than surprised. My costume arrived 8 days after I placed my order. That was nice. However, the costume was far different from the one I want and the one in the cartoon. The wig was so fake. I don't even wanna use it. I should have get a casual white wedding dress from Persundresses.com. That was my former plan. But I am kinda on a budget, so I finally decided to get it from a costume store. This costed me $71.97. If I had known that, I would rather get the dress and draw it myself. I could do better than them. And the dress is just a little bit over $100 too. Warnings that everyone don't buy from them. They never offer a full refund even with tags. :(