HalloweenExpressReviews 49

I ordered a costume described as medium - size 8-10. Everything I own is a size 6-8 but it arrived and was comically small, closer to a size 2-4 than 8-10. The zipper also broke the second I touched it. Contacted customer service and the call center manager refused to offer me any options for return, replacement or refund because I was only 10 days too late to report any "damage" - when I had just tried it on for the first time that day and it broke the 2nd I touched it! Ridiculous. This isn't how businesses should be run, period. I have never worked for a company that treated its customers this way, and I would frankly be embarrassed to work for HalloweenExpress.com.

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They sell poor quality and then try to hide it.

I bought the "Medusa Headpiece" and it came in poor quality. It was made shabbily. The stitching was mismatched and loosely done, one of the snake heads was just sitting in the box, unattached to the body of the snake. The final part was the led light not working. I glued the snake head back on and tried to fix the stitching, but I was saving turning the light on until a specific part of the event. I figured if the rest of the product was made so badly that the light wouldn't last for very long. I didn't realize that it wouldn't work at all. This was very disappointing to me, as it was the final straw on an product that seemed to have no standards what so ever.

I submitted an accurate review of all of the issues and received an email stating that they would not publish my review on their website because the product I received was defective. I told them that their customers should be aware of the level of quality they too could receive. They still will not post my review, so I'm posting it here.
Please do not review if you are affiliated or have a conflict of interest with this website.

If I could give this place negative 10 stars, I would! I ordered a costume for a bachelorette party, but a few minutes later, I found the same costume online for much cheaper. Since they have a guaranteed refund policy, I figured I'd just email them to cancel my order so I can get a full refund. I wanted to save them the trouble of having to ship the item to me. The customer service rep I chatted with, DEB, was so incredibly rude and basically said that the item I ordered was about to be shipped so they would not issue me the refund. I asked if there was any way she can intervene since technically it has not been shipped yet, but she didn't want to lift a finger. In fact, she became more irate and rude as I kept trying to ask her to help me. She said I literally have to receive the item, then send it right back for the refund, which means I now have to spend more money sending the item back to them! Not only is it extremely wasteful on an environmental standpoint, but it makes absolutely no business sense! Ridiculous! DEB, I'm surprised your pea sized brain allows you to hold down a job, let alone one that requires decent customer service. BEWARE OF THIS WEBSITE! DO NOT ORDER HERE!

I bought 5 items from this company and when they arrived, 2 out of the 5 were damaged (and not from the shipping) The shoes were all scuffed up and one of the costumes and a big rip down the front. I called on Mon and they said they would ship me out a new pair of shoes by Thurs. Which is when I needed them. It is now the following Monday, and they still haven't arrived. As for the ripped costume, I asked if I will be reimbursed for the return shipping charges since the item they sent was obviously damaged. The customer rep I spoke with kind of chuckled saying "no," and got VERY passive-agresive with me explaining how her company already lost a lot of money on me by resending out the shoes. Uh, Hello... It's your company's fault that I recieved damaged shoes in the first place, and there fault that they didn't follow through on their promise to get the new pair to me by Thurs. I wish I took her name because the way she acted was totally uncalled for.

If my review can get 1 person to think twice about having an experience like mine using halloweenexpress.com than it will be worth it.

I placed my order more than two weeks before Halloween. I had surfed on the internet all night to find the one Skeleton costume that my 6 year old son wanted and in his size. Finally, I found one available at halloweenexpress.com so of course I order it right away. The package arrives 1 week before Halloween, not only is the costume not the same one on the website (this skeleton costume did not have the arms painted on and the feet dangled where they kids shins are which is why my son wanted the other costume, it had arms and the feet went down all the way to the feet), they gave me a large instead of a medium.

I contacted them immediately to let them know, the tone in the customer service reps emails were rude. Finally, they say they will go ahead and send me the right size.
Three days before Halloween I get an "update" email, they don't have that costume in stock anymore. They tell me if I want my money back, I have to send the other costume back and eat the cost of shipping. I sent about four emails demanding they refund my money since they sold a costume they didn't even have in stock and then sent me the completely wrong costume and size. I never got a response and I had to go buy another costume for my son (even though I was broke).

Funny, even after they said they didn't have the costume in stock, it continued to show as available on their website. I wonder how many others ordered it and got the wrong one and had to disappoint their child.