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Harbor Freight Tools Reviews Summary
Harbor Freight has garnered a mixed reputation among customers, with some praising the affordability and variety of tools available. However, a significant number of reviews highlight persistent issues with product quality, including defective items and poor customer service experiences. Common complaints revolve around strict return policies, including restocking fees and unhelpful staff interactions, which have left many customers feeling frustrated and undervalued. Overall, while the company attracts budget-conscious shoppers, its customer service approach and product reliability appear to be major areas needing improvement to enhance overall satisfaction.
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Almost everything is poor quality, but they fill that niche - when you need a one time use item or, for me, extra tools too keep in the outbuildings & sheds. Since they are only occasionally used, I do not want to duplicate with the type of expensive tools I keep in the shop, so Harbor Freight tools fit the bill.
As many have said - expect to get what you pay for.
Really good prices and sales. Quality isn't the greatest but you get what you pay for. Something’s are better than others you just got to know how to find them. I’ve been a long time customer mainly because of their customer service. Very reasonable company, never had a problem.
HarborFreight is a great place to buy power tools along with random home and industrial products. Their prices are often better than what you would find at Home Depot or places like that. I can't lie, I'm a Harbor Freight fan.
I love the harborfreight store,, how ever I go to the store to shop and some times just to kill time and make a wish list,, I get coupons in my e-mail that I use at the store too,, and the coupons save you even more off the already on sale price and they have pretty good stulf,, have bout everything from tools to a toy rc airplane
Harbor freight sells cheap tools. Some of these tools are very high quality, some are not. They have online reviews done by customers that help a great deal on determining what is good and what is just cheap. Harbor freight has good customer service and delivers when they say they will - no deception. The prices are what keeps people coming back - great prices! Site is easy to navigate and ordering simple.
They have an extensive collection of tools and hardware. Prices are incredibly cheap BUT... quality ranges from "piece of junk" to "decent". However, generally you get what you pay for. If you pay $7.00 for a set of 10 pliers just expect it to be worth that price and no more. That way you won't be disappointed. The tools are OK for sporadic amateur work though and are a great way to add rarely used tools to your collection at a great price.
Shipping costs are reasonable given the weight of tools. Their shipping cost schedule is a little strange - e.g. if your order is below $15 it will cost $1.99 and between $15 and $30 will be $5.99 so it is cheaper to place multiple orders if possible.
Shipping time is very good as I received my product within a week.
My detailed ratings: 4 stars for relative prices (as in "you get what you pay for"), 4 stars for selection, 2 stars for quality, 4 stars for relative quality (relative to price), 3 stars for shipping cost, and 4 stars for shipping time.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members