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Hardaddy Reviews Summary
Hardaddy has a rating of 3.6 stars from 200 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hardaddy most frequently mention customer service, high quality and affordable prices. Hardaddy ranks 171st among Clothing sites.
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Per site- one day to process then 7-14 days of shipping. Ordered holiday themed shirts, so needed them on specific dates. On day four still in process status. Contacted customer service via chat, was advised items will be in warehouse within 9 days (an estimate) with same ship time frames. Offered discounts which do me no good for a need on two holidays. Items look great online, very disappointed in execution and communication. Won't be back.
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the coupon code.
Please note that an single order can only enjoy one promotion code. Since this order has applied coupon of 12% off, the other code is no longer valid. Hope for your understanding.
If you want to change to a larger percentage off code, please click on Change to delete the current code, put in the new code and click on Apply.
Our representative has sent an email to you discussing about a better solution, please check your inbox and spambox and reply to us by email. Your patience and understanding is highly appreciated.
If you need additional assistance, please feel free to contact us by chat or by email at service@hardaddy.com. We will reply to you within 24 hours.
Best regard,
Louisa
HARDADDY
On the surface they look good, 3-to-7-day shipping, good selection and fair pricing. Then you order, 10/21, you need something by Halloween. You order it in plenty of time, you think, a week goes by, then you get a delivery date of November 10. It's a waste of time to order anything from this company.
Dear Customer,
Thank you for taking the time to provide feedback on delivery.
We regret to receive this accusation of dishonesty. On the website we have indicated the shipping time as preparation time + delivery time, and please note there're 2 different shipping methods.
Our normal delivery time of standard shipping is 1 working days for order preparation, plus 7 to 13 working days for mailing. Therefore, you can expect to receive it in 8-14 business days.
If all the items in your order are in current stock, you could choose express delivery (3-7 business days, plus preparation time it's 4-8 business days).
If express option does not show in yourorder, it means that you can not use expedited shipping method.
For more details, you can click on the link to check: https://hardaddy.com/information/shipping-delivery
Sometimes the item in your order might be hot sale item and it could take longer for preparation, or there could be an accident happened to the parcel during trasaportation. We do not deny such situations but these are not normal cases. The shipping time we indicate online is calculated with the data we collected from all the history orders, so what it shows is actually an average time frame.
If you want to know about your order's status, simply contact us by email or chat, we are always ready to help. And if an item can not be shipped out in time, you can ask for cancellation at anytime as long as it's not in transit.
Again, thank you for reaching out to us. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at service@hardaddy.com. We will reply to you within 24 hours.
Best regard,
Louisa
HARDADDY
This was my first offer and I have to say that I was surprised on the quality and the customer service that I received. Good communication. I would order again.
Dear Customer,
Thank you for taking the time to share your feedback with us.
We provide multiple discount codes under different conditions so that our customers can get the best discount for their orders. In each promotion email, we added the condition and restrict of the code, please check carefully. If you are confused about why the code can't be used, you can forward the email to us for an explaination. Our email is service@hardaddy.com
--Please understand that final sale & presale products are not eligible for coupon discount. Please check if these items are in your cart.
--Please note that an single order can only enjoy one promotion code. Since this order has applied a 20% coupon on your order, the other code is no longer valid. Hope for your understanding.
We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
The order has been shipped out in 24th Oct, if you need additional assistance, please feel free to contact us by chat or by email at service@hardaddy.com. We will reply to you within 24 hours.
Best regard,
Louisa
HARDADDY
Trying to exchange is nearly impossible. They say you can. Then tell you it is out of stock. They won't let you exchange for a different item but first tell you that you can. They really want to force you into accepting a 50% refund and keep unusable item. I will never purchase again as the customer service was confusing as they would tell you something and then tell you no.
Dear customer
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the exchange and returns process.
Sorry, we currently do not support exchange for different products after receipt. We can only exchange sizes now. However, if the size of the item you wish to exchange is out of stock, then unfortunately we are unable to exchange the item, but you still have the right to return the item for a full refund. You can check our return policy: https://hardaddy.com/information/returns-exchanges
To assist us in resolving this issue, could you please provide our customer service center with your order number or the email address under the order? This will allow us to check your order. We have email and 24-7 Live Chat service now. The chat button is in the lower right corner of our website.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our service.
If you need additional assistance, please feel free to contact us by email at service@hardaddy.com. We will reply to you within 24 hours.
Best regard,
Ashley
HARDADDY
I had to return a shirt and only received 1/4 of my purchase price. They charge you high return shipping cost for returning an item. I received an email after I returned it and it states I will get back the full purchase price. It never stated I would be charged for the return shipping fee. I contacted customer service and they were rude and told me I was wrong and I wasn't getting anymore money out of them. Sad because we like the shirts but refuse to do business with a company that rips you off.
Dear customer
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the returns process.
Your opinion is important to us and we really appreciate it. We will strive to improve the quality of our services.
About returns, we have checked and confirmed we did indicate in our July 26th email that a $7.99 return shipping fee will be deducted from your refund. We just sent the email to you again today, please check soon.
Well received your feedback regarding the return policy. We are sorry that this makes you down and will strive to improve the quality of our services and for better policy. What we have been trying to do is to make you have a good experience of shopping.
If you need additional assistance, please feel free to contact us by email at service@hardaddy.com. We will reply to you within 24 hours.
Best regard,
Ashley
HARDADDY
The staff is very welcoming and helpful/knowledgeable. Sizes vary with each item so try everything on. If they don't have your size in store they will order it for you and shipping is free.
I received teaser emails about 25% off next order but I did not see an opportunity to take advantage of the discount at checkout. When I brought this to their attention, they credited my account.
I received teaser emails about 25% off next order but I did not see an opportunity to take advantage of the discount at checkout.
Placed an order 3 weeks ago which only 5-6 items were received. The last item showed as processing and when I chatted with CS was informed item out of stock. Not sure I would have been informed had I not checked! This is why a company should not charge before an order is placed! Beware of this shady practice!
Dear customer
We apologize for any frustration or inconvenience you experienced with your recent order. We understand that receiving incomplete orders or delayed shipments can be disappointing, and we would like to address your concerns.
Regarding the item that was out of stock and only showed as processing on your order, we apologize for any confusion this may have caused. The out-of-stock item from your order was canceled and refunded per your request. Please note that if a product is out of stock for more than 30 days, our system will automatically cancel the item and issue a refund.
In regard to our payment practices, we want to assure you that we only charge our customers when their orders are shipped. However, there may be some delays in processing and shipping due to high demand or unexpected issues, and we apologize for any inconvenience this may cause.
We appreciate your business and value your feedback. If you need additional assistance, please feel free to contact us by email at service@hardaddy.com. We will reply to you within 24 hours.
Best regard,
Echo
HARDADDY
The shirts I ordered don't all fit properly but they refused the return. The first time I contacted them the wouldn't even respond. It took several attempts.
Dear Customer,
We apologize for any inconvenience caused by returns process.
We have checked and confirmed that we have only received your return request once and responded accordingly.
The items in your order are blind box items. According to our return policy, if there is a size problem, blind box items cannot be returned. We also indicated this information on our website. Hope for your understanding.
This is an example link: https://hardaddy.com/products/men-geometric-casual-summer-polyester-no-elasticity-daily-regular-fit-short-sleeve-h-line-shirts-14206732
Again, thank you for reaching out to us on here. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
If you need additional assistance, please feel free to contact us by email at service@hardaddy.com. We will reply to you within 24 hours.
Best regard,
Ashley
HARDADDY
I wanted to create care packages for my essential employees working every day to keep our apartment communities open and our residents healthy and well. Brandon was SO awesome and shipped them quickly to me and I was able to put some very needed smiles on my teams faces! Product was exactly like stated on the website and I would order again and again!
Ordered 4 shirts, tried one and way to big. Requested return for the remaining 3 following the return policy. Received a shipping label and sent package. Package was returned with "insufficient address". Was told again to try to ship for return, Used provided address again, package returned a 2nd time for "insufficient address", extremely irritating to have to deal with the C rap.
Dear customer
We apologize for any inconvenience or frustration you experienced with returning your items. We appreciate your efforts to follow our return policy and understand that it can be frustrating when things don't go as planned.
After reviewing your order, we are pleased to inform you that we have issued a refund for the remaining three shirts you were unable to return. If you are still unable to return the package, we recommend keeping or donating the items instead of trying to return them again.
Again, we apologize for any inconvenience this may have caused, and we appreciate your understanding and patience.
If you need additional assistance, please feel free to contact us by email at service@hardaddy.com. We will reply to you within 24 hours.
Best regard,
Echo
HARDADDY
Saw add on Instagram. Never received order. Only got a BOT. Order "destroyed by Post Office" Offered 30% in rewards WTF? TOTAL RIP OFF
Dear customer,
We apologize for the inconvenience and frustration that you have experienced with your order. We take all feedback seriously and would like to address your concerns.
We recommend that you send us an email with your order number so we can track the status of your shipment. Based on the information you mentioned, we guess that the address you provided may be wrong or some of the information is missing, resulting in the undeliverable package.
We understand how disappointing this must be for you, and we want to make things right. You can reach our CS team at service@hardaddy.com. Our team is available 24/7 to assist you with any issues you may encounter.
Best regards,
Jules
HARDADDY
Great shopping experience. Received an email with coupon code and found just what I wanted and ordered in under 5 minutes. Thank you
My wife ordered 5 shirts for me. I really like these shirts, very comfortable, quite a few compliments, but, 1 of the shirts lost all of its buttons the 1ts time i washed them, one lost 3 buttons, and 2 had a few buttons that were literally only hanging from a thread. Its a bit annoying to have to get someone to replace buttons for me before i could wear
Them, my hands dont work well or i would have just done it myself. You should open a button section in your online store so we can buy replacements when our washing machines eat our buttons. I would buy random bright ones to have something unique on my shirt.
I was impressed by the collection of products and different varieties. I order one from them and was astonished to see it exactly with the same colour. Thanks and Regards.
I bought 5 matching men's Hawaiian shirts for a family beach vacation. The price was reasonable, the design great. Shipping was quick, and because I bought 5, it hit the free shipping threshold.
The downside is the material. The men donned their shirts for an evening sunset cruise on the Gulf of Mexico, and though it wasn't an unusually warm evening, they couldn't wait to get them off. The material is not breathable at all. I asked one what it was made of, and he said "I think Ziplock bags". Yikes! All 5 shirts went directly into the trash after the boat ride. Very disappointing. Don't order anything that shows material as Polyester/Spandex
Dear Customer,
Thank you for your feedback regarding your recent purchase from our website. We are glad to hear that the design was great, and the shipping was quick.
However, we apologize for the disappointment caused by the quality of the material of the shirts. We take pride in providing high-quality products, and we regret that the material did not meet your expectations.
We understand that the material's lack of breathability made it uncomfortable for you during the cruise. We apologize for any inconvenience caused.We will investigate further to ensure that these issues are addressed, and appropriate measures are taken to improve our product offerings.
Once again, we apologize for any inconvenience caused, and we value your business. If you require further assistance, please do not hesitate to contact us at service@hardaddy.com
Best regard,
Mandy
HARDADDY
TERRIFYING EXPERIENCE
HARDADY COMPANY REFUSED THE ORDER BACK AND THE UPS SAY " YOU MUST BE ASK FOR MISSING PACKAGE ON THE WEB". DON'T WASTE YOUR MONEY
Dear Customer,
We apologize for any inconvenience caused by the issue with your order and shipping. We understand how frustrating it can be when a package goes missing or is not delivered.
Please kindly note that if a package is lost in transit or not delivered, we are committed to providing a refund or reshipment of your order. We advise contacting us at service@hardaddy.com with your order details, including the tracking number if available, so that we may assist you with resolving this matter as soon as possible.
If you have already attempted to contact us and have not received a satisfactory response, please let us know so that we may escalate the matter and ensure that your issue is resolved promptly.
Thank you for choosing our company, and we hope to have the opportunity to better serve you in the future.
Best regards,
Hardaddy
I was really easy to use. I would recommend it to anybody. I like the fact that I can get tickets sent to me I mean online. Great site yes yrd
The shoes are not only stylish and sleek, but also incredibly durable and well-made. The leather is of high quality and it's obvious that the shoes were crafted with care and attention to detail. I've worn them for long periods of time and they feel incredibly comfortable, even after hours of walking. I also appreciate that the shoes come in different styles and colors, allowing me to find the perfect pair to match my personal style. Overall, I highly recommend Hardaddy shoes to anyone looking for a high-quality, comfortable, and stylish pair of shoes.
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Dear customer
We apologize for the delay in processing and shipping your order. We understand that timely delivery is important, especially for holiday-themed items.
Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment. There is different processing time for different item. You can check the processing time from product page.
Our team is committed to processing and delivering orders as soon as possible, but sometimes unforeseen circumstances may cause delays in shipping. Due to the peak shopping season and high demand, your order has been slightly delayed before shipping. The order has been cancelled as your request, we will refund as soon as possible. We sincerely apologize for any inconvenience caused.
Thank you for taking the time to share your feedback with us. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.We appreciate your patience and understanding.
If you need additional assistance, please feel free to contact us by email at service@hardaddy.com. We will reply to you within 24 hours.
Best regard,
Ashley
HARDADDY