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Hawalili Reviews Summary
The company has garnered a mixed reputation, with many customers appreciating the unique product offerings, affordability, and easy online shopping experience. Positive sentiments highlight the fun designs and quality of the shirts, often leading to repeat purchases. However, several customers expressed dissatisfaction with slow delivery times, sizing inconsistencies, and challenges in the return process, including unexpected fees. Overall, while the company excels in product variety and pricing, it faces significant hurdles in customer service and fulfillment that could impact long-term customer loyalty.
This summary is generated by AI, based on text from customer reviews
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Good selection. Easy to find products. Shipping on time.
Placed my order and received my goods in a timely order!
Trash company 100% crooked no one responds in customer service
Great selections. Hard to pick out all the I wanted and afford, still working on selecting.
Dear Customer,
Thank you for your feedback. We are glad to hear that you enjoyed our product selection and apologize for any delays you may have experienced during the ordering process.
We understand that it can be difficult to choose from all of the great products on our website, and we appreciate your patience as you make your selections.
If you need any assistance or have any questions about our products or services, please feel free to contact us at service@hawalili.com. Our team is always available to help and would be happy to assist you in any way we can.
Best regards,
Hawalili
1 of the shirts was 100% cotton and will shrink. I had no luck working with your virtual chat program. I would like to be contacted by email at *******@live.com to get this resolved. When I started the chat I was at your 30 day limit but now we have passed that. My order is #HBBFF*******. I want to return item GU2G2FCDC368.
Dear Customer,
Thank you for contacting us about the issue with your order, and we apologize for any inconvenience caused by the virtual chat program not being helpful.
We have noted your request to return item GU2G2FCDC368 due to concerns about the 100% cotton material and potential shrinkage after washing. We appreciate your feedback and we would like to assist you in resolving this matter as quickly as possible.
In order to know more details of your issue and improve our products, we just sent you an email. Please kindly check it and reply to us.
If you need additional assistance, please feel free to contact us by email at service@hawalili.com. We will reply to you within 24 hours.
Best regard,
Hawalili
I had my order within a reasonable timeframe. Hooray! And I love the shirts. The only criticism I could give is that they arrived quite wrinkled, and those wrinkles were very hard to get out. But they're out now, and I'm enjoying wearing them now that the weather has warmed up!
There was a message about discounts that disappeared before I could read it. I think it didn't apply to me, but why have it time out? Let me dismiss it, for cryin' out loud!
I couldn't use my first time coupon H13.However shirt was a perfect fit. I will be ordering again from this company
I couldn't use my first time coupon H13.
Easy to shop and quick delivery. Item design was very blurry and sizing was too large.
Since my first order problem I took a chance and bought 5 new shirts. They all fit at XL. I get compliments on these shirts every time I wear them. So some how they are doing a much better job and the shirts are beautiful.
PS. After asking to return the clothes, I filed a dispute with my bank and wrote many truthful, negative reviews of this company. They then gave me a full refund and I donated the shirts to Goodwill. DO NOT BOTHER SENDING THEM BACK. YOU CAN'T RETURN THEM TO HONG KONG. If they just gave people the correct size they would probably be an ok company. Better to buy at your local store than go through this aggravation. UPDATED 7/25/2021 They have a nice website with lot's of nice designs of shirts but don't be fooled. I got 6 shirts after a 20 day delivery. The material was paper thin and not sure what it is. No label other than recommends dry cleaning. The shirts were too small and would not fit so I asked for a return label. Then I found out you can't return them. They start with a bargainer saying keep the shirts and we'll give you back 15,20 and then 25% each time you ask for a label to return them. They tell you that you have to pay for international delivery and possible custom charges. None of this is in there return policy on their website. I believe their good reviews are false as I have seen the same problem from others. I have filed a claim against them with the BBB and filed a dispute with my bank credit card. I expect to get nothing back and will have to give these shirts to the Goodwill. Don't get ripped off and buy from someone local. In the service address they list Hong Kong but the billing in Great Britain. Don't be fooled by their nice website and cheap shirts. Buyer beware.
Got the merchandise in record time. Hope to continue enjoying the product. Got lots of compliments.
Waze size of flat was fine like I could fit a man 6 foot three I am 5 foot 10, I broke the tags off my Garmin and cannot return them so I'm making do.
I really enjoyed the experience and the 2 shirts were fabulous!
Amazon they are not. Good thing is that I will never have to wait again.
Dear Customer,
We apologize for any inconvenience caused by the shrinkage of the shirt after washing. We understand how frustrating it can be when a garment no longer fits properly after washing.
Please kindly note that we provide care instructions on our website and product labels to help ensure that our garments maintain their fit and quality after washing. However, we understand that there may be unforeseeable circumstances.
We will review our fabric materials and strive to offer a wider range of options to better meet the needs of our customers.
If you need additional assistance, please feel free to contact us by email at service@hawalili.com. We will reply to you within 24 hours.
Best regard,
Hawalili
It should not take 10-20 business days to ship.
Quick and easy to use, lots to choose, will use again in the future Will recommend to others.
Merchandise is very good quality with brilliant colors.
Satisfied with shopping experience snd with the shirts I received.
Need to add washing and drying recommendations for the shirts
All went well. The pattern and size were as ordered. The pattern on the left pocket matched the pattern on the shirt. If I had an issue with the size or color Hawalili made it right.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Sorry that you are not satisfied with the item(s).
Don't worry, if the product meets the conditions of our return policy, then it is eligible for return.
In order to let you know our return policy better, you may check https://www.hawalili.com/information/return-policy
We want to assure you that we do respond to every message we receive. Per checking, we have replied the email you sent. It is possible that our response may have been overlooked or went to your spam or junk folder. Or you may try to contact us with your other email account as yahoo may block our messages.
We value your business and want to provide a satisfying shopping experience for all of our customers. If you need any help about return, please do not hesitate to let us know. Our email is service@hawalili.com
Best regard,
Mandy
HAWALILI