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HebeosReviews 5,269

3.3

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From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,945
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11,325 reviews

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Ohio
1 review
0 helpful votes
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Evening dresses
November 9, 2025
Updated review

This is my THIRD order from HEBEOS AND IM CONSISTENTLY SATISFIED! The thing that puts you above all others is your options to CUSTOM IRDER THE DRESESSES! THIS IS AWESOME FOR TALL AND LARGER WOMEN!

Date of experience: October 30, 2025

I've ordered from Hebeos before and was not disappointed
October 20, 2025
Previous review

I've ordered from Hebeos before and was not disappointed. I hope I have the same experience with this order.

Date of experience: October 10, 2025
New York
1 review
0 helpful votes
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2nd Dress
November 7, 2025

I ordered the first dress early and planned to lose weight, but God had other plans, when my original dress still didn't fit 3 weeks before the wedding, I decided to order another of the exact same. It got here just in time and fits perfectly!

Date of experience: October 28, 2025
Texas
1 review
0 helpful votes
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Does not fir
November 6, 2025

I ordered a custom sized dress. My measurements we given to you correct but the dress was not made to those specifications. It was at least 3 sizes too big. I had to take it to a seamstress to have her fix your mistake. Which cost me more money. I can say that I will never order another pizza hung from you.

Date of experience: October 27, 2025
Maryland
1 review
0 helpful votes
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Black dress
November 4, 2025

Good shopping experience. Dress wasn't made as well as I had hoped but worked out just fine.

Date of experience: October 25, 2025
Texas
1 review
0 helpful votes
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Pleasantly surprised!
November 1, 2025

The sizing is spot-on. I ordered a size 6 and it fits perfectly! The torso is structured, so that the off shoulder dress doesn't slip down. I love the large quantity of color choices!

Date of experience: October 22, 2025
Texas
1 review
0 helpful votes
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One Beautiful Dress
October 27, 2025

My dress arrived way before said arrival time, it was exactly like the picture, and the fit was awesome, 1 small alteration was needed, now I can't wait to wear it on my special day

Date of experience: October 17, 2025
Hawaii
1 review
0 helpful votes
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Exceptional
October 18, 2025

This is such a beautiful gown! I gave exact measurements and it fits perfectly. The color is perfect and the design is so pretty. I am beyond pleased with this purchase.

Date of experience: October 8, 2025
Ohio
1 review
0 helpful votes
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Best online shop
October 18, 2025

The measurements are absolutely correct material is amazing does not feel cheaply made at all

Date of experience: October 8, 2025
Illinois
1 review
0 helpful votes
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Straps did not match pictured dress
October 18, 2025

The straps on the dress were less than half of the width than pictured online and angled funny, they were too long and came straight out, I would have rather they been too wide and able to be tailored. I was too disappointed to wear the dress to the wedding and went with a last minute $40 dress off of Amazon compared to the $144 spent here. I wish I could have received and worn the dress shown online, it was absolutely beautiful.

Date of experience: October 8, 2025
Arizona
1 review
0 helpful votes
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Great service
October 18, 2025

Great customer support and very friendly 😊 When or after ordering, make sure to send an email requesting for the shipment tracking link. All in all great service the team reached out to me for confirmation on my order for color and size.

Date of experience: October 8, 2025
North Carolina
1 review
0 helpful votes
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Disappointed
October 17, 2025

Not good. My dress didn't look like the dress on the picture and neither did the color.

Date of experience: October 7, 2025
California
1 review
0 helpful votes
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Have not received full order
October 15, 2025

Hello - I have only received 1 out of the 3 dresses I ordered and there was no noticed that it was only 1 out of 3. Also missing the 2 tiara's and the hair comb I ordered. Please help. Thank you in advance. JL Jaissle

Date of experience: October 5, 2025
California
1 review
0 helpful votes
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MY DRESS ISNT HERE YET
October 15, 2025

I ordered my dress in time and I need it here by October 8th for a wedding! IT HAS PASSED THE DELIVERY DATE AND I AM PANICKING! PLEASE FIX THIS MAKE THE DRESS COME FASTER OR SOMETHING OR ELSE I NEED A REFUND

Date of experience: October 5, 2025
Michigan
1 review
0 helpful votes
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Custom fit
October 8, 2025

I ordered a custom fit dress and it definitely was not custom fit. There was over an inch gap underneath both of my arms. I have measured myself in the past and got a custom dress perfectly fit to me so I was not expecting this.

Date of experience: September 28, 2025
Virginia
1 review
0 helpful votes
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Beautiful dress, a little long
October 7, 2025

Easy to order, measurement instructions were clear but the dress my daughter got was still a little long and we had to have it alerted locally.

Date of experience: September 27, 2025
Oregon
1 review
0 helpful votes
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Love Hebeos!
October 7, 2025

They get the custom order right every time, even years later!

Date of experience: September 27, 2025
Virginia
1 review
0 helpful votes
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If I could give 0 stars, I would
October 6, 2025

The dress was nothing like the dress in the picture, totally different, different style, different material and fabric. Very disappointed. I needed this dress for an event and I couldn't attend the event because the dress that came was a disaster. 0 stars. Do not order from here.

Date of experience: September 26, 2025
Canada
1 review
0 helpful votes
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Amazing
October 3, 2025

A very good website, and the customer service helped me out so much!

Date of experience: September 24, 2025
Virginia
1 review
0 helpful votes
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There was an anticipated date of arrival of the dress. I was hoping to see the dress before the week of Sept 14. However, the dress never arrived and I was married on Friday, September 19th. I have been charged for the dress and would expect a refund of $215.00

Date of experience: September 23, 2025
Texas
1 review
0 helpful votes
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Beautiful dress not the one though
October 1, 2025

It was easy to shop on the websites. The main reason why I decided to purchase a dress there because it was affordable and the dress is beautiful, but I ended up going with a different dress that was cheaper

Date of experience: September 21, 2025