HelloTechReviews 469

We have Two Nest doorbells with two chimes and Google mini. The chimes stopped working, Called Hellotech. The tech came wasted three hours and short circuited and fried our transformer for the chimes and possibly Doorbells and Chime connect. The tech said he could not do the job and someone from Hellotech will bring a new transformer and fix it. Called their 844 number for support, it goes to someone in Philippines with children running in back ground. She could do nothing. No manager to escalate and no phone number for additional help.

Their experts are clueless duffers and Hellotech has zero real support or customer service. Avoid them at all cost.

I finally gave up trying to schedule the service. They seem to have a policy for cancellations on the customer end that would penalize you for last minute cancellations. They just cancelled on me 1 hour before the scheduled service.

This company is a scam. To EVERYONE! They hide an auto renewing subscription fee on your credit card! Took me several months to figure it out. Not to mention the person I paid $179 never did complete the job-- had to hire a different contractor. STAY AWAY!

It would be nice if I could give this company a zero! Who knows when / who will show up- they give you a ton of "back up dates" for this reason! Inexperienced various random people show up after weeks of waiting ….unsure if they even know who they are sending out to your home!

HelloTech installed my TV on the wall on December the 2nd 2023. They charge me $148 with a membership fee of $19.99. The mechanic that installed my TV was polite and courteous and he did an excellent job for which I gave him a nice tip. HelloTech did not make it clear that the membership fee was a monthly fee that would last one year and roll over until October 2026. I sent an email to them on March 5th 2024 stating that I want them to stop billing me the $19.99. They sent me instructions on how to cancel their membership fee. This is where they made it very clear that their membership fee was a monthly fee that would last a year. I called them that same day and ask them to stop billing me the monthly fee they said they would not, I asked them if they could change my yearly plan to a 6-month plan and they refused I also asked them if they could change it to the hellotech light plan they also refused to do that for me. The only thing they could do for me was to turn off the auto renew. They have billed me $19.99 for 4 months now. I feel like they should reimburse me for at least three of those months.
I have read several complaints about HelloTech on this same subject of membership, and you can clearly see they are deceiving people deliberately. This is what most people refer to as a scam.

(1) While they say they don't charge until completion, they "pre-charge" your card (2) No easy way to contact them (3) their chat is 100% robot so don't expect an answer to any questions (4) appointment made with a tech for 6...he never arrived. He never called. He never texted...just ghosted. (5) After I found a phone number & spoke with a real person, I received a text telling me that the tech was no longer available & that I'd get a text with a future appointment date/time. Horrible experience. Not making this mistake again.

I scheduled to have a TV mounted. After three weeks of waiting and three no-show appointments. I had to hire another company. I would not waist my time or money with this company.

HELLOTECH = HELLOSCAM! BEWARE! The customer must cancel an appointment at least 3 hours ahead but it is OK for them to cancel <30 minutes before. As an independent contractor, I had to take a day off without pay for this. I now see they have charged my credit card already when they said they would not until job complete! They are also charging $4.99/ month for some "membership fee" that was not clearly communicated ahead of time. DO NOT USE HELLOTECH!

The first tech that was supposed to come out ended up pushing back my appointment, and then canceling on me at the last minute... after I had gotten everything ready for his arrival. Most irritating. But I decided to give HelloTech one more chance, and rescheduled... and I'm glad I did. Staie couldn't have been better. Good communication, knew what he was doing, unpacked the new 85" TV, helped me take down the old one and then put up the new one. Professional, friendly and efficient. Couldn't have asked for more.