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HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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I ordered two nightgowns at the beginning of October and now it's already December. When I asked why my package still hadn't arrived, I was told that my address "does not exist," even though I entered it correctly. They then assured me that they would resend my order. After that, they completely stopped responding to me. They also ignored my last message in which I asked them to either send the pajamas or issue a refund.
Please do not order anything from this company — they simply take your money and disappear.
My shopping experience is typically disappointing. My sizes are NEVER on sale. For a site that puports inclusivity - why are my sizes never the ones on sale!? I literally don't care about the color at this point - I just want to be able to buy bras that fit me well, don't show a bunch of seems, has an underwire to help me feel secure, and be on sale just as often as the standard sizes. Instead I am consistently paying $70-$120 per bra / never on sale. EDIT: Got a response from Wilma? Or Jacqueline? Who says they are a Reviews Coordinator? Who described my review as a 'false attack' on their site. Wilma or Jacqueline should probably be a different line of work because their whole comment back to me was so nasty. HerRoom might want to invest in folks who know what customer service looks like or consider contacting Site Jabber about unethical responses to real customer experiences. My experience described originally is not unique - sale announced, immediately visit website to browse sale, nothing available in my size. Those are facts, not false attacks. My description of my experience certainly does not warrant such an intense reply. What it does warrant is for me to cancel my latest order or plan to return it all immediately.
Rude customer service. Part of my return was denied for being dirty with pet hair and deodorant but I had showered before trying on garments and all the items were handled in the same manner yet only 2 out of the 5 items were "dirty/unreturnable" I could pay to ship them back to myself - bras that don't fit and are poor quality - or donate them and be out the money. They delayed the shipment almost a month and would not honor a discount that they offered me via email. Overall poor customer service and you should expect they will decline part of your return.
Disappointed with chat expert. Gave a generic response when I was looking for a high lift and support bra. Showed me a basic stretch bra from wacoal that I knew wouldn't offer much lift. I ended chat quickly. Hoping I did better based on "the fitting room" recommendations.
I was looking for a second item (I call it a cami/camisole) but all you would show was full length. I don't need a bra, just something for comfort and privacy.
Hello Sheila - I believe what you are looking for is a bralette rather than a camisole. We have responded to you and provided a linke. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Never received the order so I wouldn't know. This goes to say be very careful ordering from these online sites. Save yourself the trouble and shop online from a trusted retailer!:)
*Redacted by admin
Hello Monoquia - Our records show that all your items were shipped and delivered to you. They were sent in 2 shipments and both shipments show proof of delivery. It is unfortunate that the location for delivery has no secure location for the packages to be delivered to. We cannot be responsible for package theft.
Why is Cleo by Panache getting phased out? And why are there so few 28HH's available in certain brands?!
Hello Whitney - Panache made the decision to cancel the Cleo line. As for your bra size, you must be aware how rare that size is. We offer the most of any website. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
The items I was able to buy when living in a large metro area are not available now that I live in a small town. I'm so pleased to be able to find them at Her Room.
Check policy before ordering! Lesson learned!
A return cost me $15
Merchandise quality ok but must know fit
Hello Marie - You selected to return your item and asked to use our pre-paid return label which, as stated, is a $7.50 deduction. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Great delivery very fast the wife loves the fabric & colours and the size is great to highly recommend. Highly recommended what a great team Herroom, are many thanks Doug
I haven't received my complete order yet. Is ir still coming?
Hello Patricia - Your order was only for one item and it shipped the same day ( Sept. 26) you placed the order. Tracking shows it was delivered on September 30th. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I love these nightgowns. They are just perfect for a lady.
I have the matching coats that go with them as well.
I could place the order easily and I like my choice of shapware.
I am a long time customer, I keep returning because the selection of items, price and service is first rate,
I went online and reordered 2 items I had previously ordered years ago (38DD) and wanted them back again. I did not consider that I had lost weight (30 lbs) over the past 5-6 years and ordered (36D) so when they arrived they were a struggle to get on (body briefers). I returned them through the post office last week and feel like I need to be present to try things on in the future.
I have been wearing Shadowline panties and other Shadowline items for many years. They hold up like new after many washings and outwear any other name brands I have purchased.
The pants you sent were very similar to the Llolipop underpants I've worn for years. Thanks
Choices are high quality.Shipment may be a little longer than other sites, but it's worth the slight wait.
Items arrived promptly, good communication on delivery dispatch and dates. Items packed well and we're as described. Quality very nice.
The garter belt is fantastic. My wife doesn't really like the thin waisted belts, preferring the wider ones. The thing about it is the garters hang lower which resulted in the stocking being lower on my wife's legs since she is short (5' 0"). Unfortunately, she didn't like how it fit her. However, this is not a knock on the garter belt at all.
I liked how easy it was to search for what I wanted but I was so annoyed that I couldn't find out when the order was going to be delivered.
From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Carol - The products we carry require care when being tried on if you are considering a return. All your returned items needed to be touched up before being returned to our inventory. Two of your items were beyond our dry-cleaning ability to be returned to new condition. When you placed your order you did not enter the discount code provided. We are not able to adjust an order's total once shipped. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager