HiFiSoundConnectionReviews 91

Hifisoundconnection will take advantage of your interest in their listings and steal your money.
I paid $500 for a set of 4 slimpar64RGBA's for an upcoming wedding that I'd be DJing. Got an email from them a few days later that said the equipment was damaged and so the shipment was going to be delayed. I replied with a request to cancel the order and refund my money. John Cyril (a HSC customer service representative) replied the next day by saying no problem, we'll get that taken care of. Twelve days later I found a FedEx MPS shipping notification in my inbox which said the order that I cancelled had been shipped out of HSC's warehouse and was on its way to my address. The items were poorly packaged before being shipped; thus, some of the boxes that arrived were all dented up from being thrown around while in transit. After spending the time and money ($40 for shipping) to return a package that wasn't even supposed to be sent to me in the first place, HSC penalized me for their mistake by only giving me a $400 refund (they pocketed $100 of my money). Personally, I think this crooked company intentionally shipped the cancelled order just so they could claim a 20% restocking fee. Don't waste your time and money on hifisoundconnection..

Same nightmare as everyone else described. TERRIBLE customer service and you better pray to whoever you believe in that your transaction goes smoothly. I ordered $520 worth of subs/box/amp from these criminals and the first two times the item was so poorly packaged that Fedex would not deliver it due to the damage. After about 5 phone calls all taking atleast 15mins to speak with someone I was promised that the THIRD package would be properly packaged and guaranteed to get to get to me-NOT. The box came in destroyed AGAIN so I refused the package. After dealing with the rude scumbag "james" he basically accused me of not wanting the product and tried to charge me a 20% restock fee for something that they destroyed. ALL EMPLOYEES THERE ARE TRAINED TO LIE AND WILL HOLD YOUR MONEY HOSTAGE! They held my money for 30days until I threatened to sue them. DO NOT BUY FROM THESE INTERNET TERRORISTS. The worst people are james and ann, both terrible scum liars that will do all they can to screw you.

Originally ordered item came damaged (I understand not Hifis fault). The damaged item was picked up by fedex and I called to speak with a rep about replacement options(this was a Fri). I explained that I was leaving town on an extended road trip and wanted to see if it was an option to get replacement to me by following Wed. (original order came in 2 days). Rep said it was and replacement would go out Sat or Mon. I called Monday multiple times. First time I was told it went out but I never received a tracking #. Second time Rep told me he couldnt get in touch with who he needed to talk to to give me an update and would call me back (never called back). Tuesday I called back again and nobody could find tracking # or tell me if it went out. Rep had to once again check with somebody and was to call me back (never called back). Wed I'm charged for the item and not offered an explanation of the mess that had ensued since original order arrived. I asked to speak with a manager (James) to discuss the process and I'm told he is "too busy to talk" and he will call me back. Still have not received a call from anybody. Customer service as bad as I have ever experienced, especially when you put so much info in package about leaving "positive" feedback. It seems that customer service is not a priority. I have spent multiple hours on hold trying to resolve this, for a question that should be able to be answered in 5 minutes. The item that I am ordering is $70 and Hifi is not the only place that sells it. Super unsatisfied! Go elsewhere even if it costs you more!

Hello,
I recently was going to purchase a pair of speakers
From. This website but changed my mind about the item,
I was going to purchase a different item instead.
These people would not cancel the item. I tried calling
Customer service but was unable to reach anyone.
I would stay far away from these people. I have dealt with
Some bad companys in the past and these people are some of the most unproffessional ever.
Take it from someone who knows about good customer
Service. I give these people a "0" on a scale from 1-10.
Down right Lazy and full of lies.
Down

1/4 Satisfied, 3/4 Nightmare!
I ordered a sub/amp/enclosure package for my 2001 Jeep Wrangler. The enclosure was custom made for the Jeep and had the subs pre-loaded. I spent a great deal of time in an online chat session with "James" from hifisoundconnection in preparation for the delivery and installation of the subs/amp. He was very helpful. The order shipped quickly and the amp and subs were as promised. This is where the "satisfaction" ended and the nightmare began. The enclosure (with the pre-loaded subs) arrived broken. I took pictures of the broken enclosure and immediately got on-line with James again. He again was pretty helpful. I wanted an entirely new enclosure (new subs/enclosure). He told me that for that to happen, I'd have to ship everything back, allow for inspection and then a new unit would be shipped. James then told me that if I would remove the subs and wiring, box up just the enclosure, that he would send Fedex to pick it up and he would also immediately ship out a new enclosure. Handling it this way would require me to install the wiring and subs in the new enclosure when it arrived. I was fine with that arrangement. James asked that I email pictures of the damage to hifisound customer service, which I did. I then started getting conflicting emails. One email said that I would need to hold onto the broken enclosure for 1-2 weeks in case Fedex wanted to inspect it, and only then would a replacement be sent. I got a second email stating that, only upon receipt and inspection of the broken item would a replacement be sent. I then emailed the company and shared what their own on-line chat department had said (a replacement would be sent immediatley). They still declined. I then said that I would scan/email a copy of the entire "chat session" showing what had been promised by their company. At that time, they agreed to proceed with the shipment of the new enclosure.
Fast forward 1 week. The replacement enclosure arrives... BROKEN AGAIN! At this point, it has been nearly 3 weeks since I first ordered the equipment. I (once again) got on-line and spoke with James. I asked if he could overnight me a new enclosure (since this had taken sooo long, and 2 enclosures had arrived broken). He stated that it was cost prohibitive to overnight the item, but he could ship me another one via regular shipping. I told him that I had zero confidence that a 3rd enclosure would arrive intact (since the previous two had arrived broken). I then requested that he just refund the cost of the enclosure to my credit card (and I would purchase an enclosure locally). He agreed to that arrangement. I went ahead and purchased the local enclosure. I then started receiving emails from hifisound stating that it is against policy to give refunds for enclosures, and only replacements are authorized. I, once again, had to point out what their own representative had promised. I then recieved an email stating that I would get a refund (subject to a 20% restocking fee). I responded that charging a restocking fee for an item that arrived broken made no sense. I was also "scolded" by the company because the first broken enclosure arrived back at hifisound empty (no subs/no wiring). I pointed out that I was clearly instructed by their own customer service department to remove the subs and wiring so it could be used to install the subs when the replacement enclosure arrived. I was then told that there would be no "restocking fee", but I would have to pay for the return shipping. PAY SHIPPING TO RETURN AN ITEM THAT ARRIVED BROKEN?

You can only imagine my frustration at this point. Given all the mixed messages and conflicting statements made to me by hifisound, it became painfully clear that the company's way of dealing with issues (that they did not want to deal with) was simply to "wear the customer down" until it became too troublesome to deal with.
I contacted hifisound and congratulated them on their victory. I told them that I had spent all the time I was going to spend on this matter, and unless they agreed to do the right thing and refund the cost of the enclosure, that I considered the matter closed.
As I expected, there was no response from the company. I now plan on throwing the broken enclosure in the dump and moving on. But not until I make as many consumers aware of this experience as I can.

What is sad and funny at the same time, is I spent several hundred dollars on the system, and the enclosure itself was only $84. Yet, hifisound took the position that it is better to give a customer the run around until that customer "goes away" than to do the right thing.

My overall message is... BUYER BEWARE! I'm sure hifisound is fine to deal with just as long as there are no issues that

"I was RIPPED OFF! The Bazooka amp I purchased was defective and I returned it to HIFI Sound connection for a replacement. Its now been 4 weeks and I'm still getting the run around. I have spoken to Tanya, Mark, and one other customer service rep about solving this problem and NO ONE will give a straight answer. At this point I just want money ($255) refunded, because I fear there is just going to additional problems.

I intend to contact the CEO Chris Rush and the general manager Tony Rush for my refund. And if this does not work, I will file a law suit in small claims in Christian County Missouri seeking my refund and costs for doing so."

"HiFiSoundConnection.com is one of the least reputable companies you can deal with online. As long as the piece arrives complete, and packed properly, there are no issues - but pray to God you don't have to deal with customer service issues, pieces that arrive DOA, or arrive incomplete. As it turns out, they sell a lot of floor models and 'factory refurbs' as 'new', and then require you to pay the return shipping to fix their mistakes.

Among the worst CSRs at HiFi is 'James' - unfortunately he answers the phones AND operates the online chat forum through the website. This character lies any way he can to avoid dealing with your issues, and makes promises that never come to light. And if you call the Sales Manager Lisa at extension 99, you will only get her voice mail and she will never return your call.

I have spent thousands of dollars with this company in the past five months, and as I said, the pieces that arrive in one piece and complete are not an issue - but you have to judge an online retailer by how they deal with their shortcomings, and the pieces I have received DOA or missing pieces have been awaiting their promised resolutions since August 2011. In one case I even had to get PayPal involved just to get a return phonecall!

Accordingly, they will never be receiving another order from me, or my entertainment network, regardless of price, because they cannot service the sales they screw up at their end. Used, broken, useless goods sold to you as NEW.

After over a dozen calls, emails, and online chats with their CSRs, all I can do now is warn people away from this terrible online vendor.

When you judge an online retailer, look past the 'excellent' reviews, as they are now generated by companies hired to falsify online credibility. Instead, look at the legimate complaints, and you'll find out exactly who you're dealing with.

Bought a speaker box and paid with payapl instantly. Tried to cancel the order 2 hours later because I picked the wrong one. They said it had already been shipped and I'm stuck with it now. Yeah right! Ten days have now went by still nothing no box no tracking number no refund. I am going to report them to the internet crime complaint center. I should have looked up their company profile on the internet before buying from them. They have alot of unhappy customers out there. Stay away from hi fi sound connection.