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HisRoom Reviews Summary
HisRoom has a rating of 3.2 stars from 927 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HisRoom most frequently mention customer service, high quality and fast delivery. HisRoom ranks 3rd among Underwear sites.
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It was not discreet so won't be ordering from this site anymore, but the products were great!:3
Prompt delivery, comfortable, practical and good price. Overall very satisfied, would recommend with confidence.
Product was represented correctly,but firm has delivery issues. Excessive time considering other vendors. They should review.
Hello Chrtopher - You ordered "pre-order" items with delivery dates. The good news is that you will get the item. Other sites will not show an item as being available to even purchase, but we provide this feature.
Kind Regards,
Wilma
Customer Service Manager
Complete review pending full order delivery, i'm sure it will be fine
I am a repeat customer because the quality is good. Arrives in timely manner as well
Always excellent goods supplied and fast safe shipping
Very unique pair of trunks. Albeit kinda pricey. I want to see how it holds up after a wash.
Like the products but the cost is too high and shipping time is ridiculous.
Excellent, quality selections made my choice easy. HisRoom is all about customer service, and shipped my order very quickly. Great products and great service!
Everything came as described in a timely manner. I'm pleased with my purchase
Men's purchases have lower dollar threshold for free shipping. Second thing was that you cannot combine your basket with women's purchase. And I do not need $135 worth of underwear
Tatyana - We have two distinct websites. Each has unique offerings. There are many other company's with multiple sites who have different offers and do not allow combining shopping bags from different sites. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
My 1st purchase was extremely easy, great price and I will definitely buy from them again.
I pre-ordered an item with an expected delivery date only two weeks later. I said "sure, why not"... I got four notifications over the next two weeks saying the delivery date would be delayed a another week, and another, and another. It wasn't even easy to cancel. Had to contact their customer service. Terrible experience from a terrible company.
Hello Thomas - We are proud of the fact that we keep our customers notified whenever a vendor changes their shipping dates to us. With a little patience, we can get you the item you are wanting.
Kind Regards,
Wilma
Customer Service Manager
I wrote you everything already. Look it up. Make an effort for a change.
Wrong items, took mor than 3 months, the box in which the merchandise came looked like it cam from a war-zone, I sent you photos, check it out, make an effort for a change.
Your performance is way awful.
Hello Rudiger - With respect, we have several times now requested an image of the products you are claiming were sent that are incorrect. As for the condition of the outer box, we have no control over how the box is handled during shipment. The contents in the image do not show damage.
Kind Regards,
Wilma
Customer Service Manager
As always service was great:-
Initially not all items I ordered were in stock. I was kept up to date on availability and delivery. At no time did I have to worry or wonder about where my order was.
I purchased two V-neck undershirts (white) from the few options that did not seem overpriced. I would say my shopping experience was okay, although I would have been happier with a greater available selection, lower prices, and faster shipping. I have had better shopping experiences with HisRoom in the past, but several years ago; not sure whether this was just an isolated experience based on temporary conditions or if things have changed overall.
Once I ordered these items it took almost 3 months for delivery. I was told it would be awhile until it arrived, but then it just continued to be delayed. I can see above you show the end of January as the purchase date, but it was actually late fall when I ordered. Would not do business with you again under any circumstances.
Hello Steve - Your order was placed for cottonique products on 12-10-24 and shipped on 1-31-25. We also explained the reason for the delay with an offer to cancel your order. This company in December was moving their distribution warehouse. They were not shipping out any orders for 2 months. We are sorry you did not like the reality of the situation. The good news is that we were able to send your order immediately upon delivery to us. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I ordered 4 pair of allergy free underwear. I have been buying these Cottonique drawstring boxer shorts for about 10 years now and love them. My most recent experience was less than good. I ordered in November(it may have been October) I did not receive them until early February. I'm not sure why this occurred but I think if your advertising items they should be readily available.
Hello Gerard - Your order was placed for cottonique products on 11-26-24 and shipped on 1-31-25. We also explained the reason for the delay in 3 emails to you along with an offer to cancel your order. This company, Cottonique, in December was moving their distribution warehouse. They were not shipping out any orders for 2 months. We are sorry you did not like the reality of the situation. The good news is that we were able to send your order immediately upon delivery to us. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
The robe I ordered was too large, I followed the instructions given on how to return and exchange for a smaller size, I ended up paying $15.84 at UPS in order to return and exchange. I called your company and told them to just credit my order, Ms Alicia was very courteous and assured me that my order would be credited. This was done on Feb 7 and I have yet to see my credit
Hello Joe - A refund is not issued until your item is returned. Your return arrived on Feb. 12th and a refund was issued on Feb 13th. I hope this answers your question. As for shipping charges. Your sale robe was well under our $75+ free shipping threshold. This is why the shipping was charged to you. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robert - We feel our packaging is discreet in that both site logos are on the package. No one could tell which site you ordered from.
Kind Regards,
Wilma
Customer Service Manager