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HisRoomReviews 927

3.2

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HisRoom Reviews Summary

HisRoom has a rating of 3.2 stars from 927 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HisRoom most frequently mention customer service, high quality and fast delivery. HisRoom ranks 3rd among Underwear sites.

returns
9
quality
372
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Georgia
1 review
0 helpful votes
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Great experience.
July 16, 2021

The swim suit that I purchased ended up being too big and I am in the process of returning it. The transaction was simple and the communication was great. Shipping was very fast. I would definitely buy from again.

Date of experience: July 16, 2021
Arizona
1 review
0 helpful votes
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Ordered and received exactly as described product was as described great service.

Date of experience: July 15, 2021
Germany
4 reviews
1 helpful vote
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So many options
July 17, 2021

Once decided to buy different from white briefs and didn't have much time for a shopping, so I found hisroom. And totally satisfied with my purchase now. So many options to choose from.

Date of experience: July 15, 2021
California
2 reviews
0 helpful votes
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Best Shopping Experience Ever
July 12, 2021

I was amazed at the ease of placing my order over the phone. My Customer Service Representative was so helpful. As a Gay Cross Dresser, I love the selection of Lingerie, and Panties.

Date of experience: July 12, 2021
Georgia
1 review
0 helpful votes
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Good
July 11, 2021

Quick and simple check out. Arrived on time. Good quality clothing.

Date of experience: July 11, 2021
Oklahoma
1 review
0 helpful votes
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I received exactly what I ordered in a timely manner.

Date of experience: July 10, 2021
New York
1 review
0 helpful votes
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Great Service
July 10, 2021

Great Service, and fast delivery. I will order from you again.

Date of experience: July 10, 2021
Wisconsin
1 review
0 helpful votes
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Lofted it all questions clearly shown, in stock, right size available, great selection of colors, who could ask for more?

Date of experience: July 9, 2021

Ordering process wonderful!
June 17, 2021
Previous review

Lofted it all questions clearly shown, in stock, right size available, great selection of colors, who could ask for more?

Date of experience: June 17, 2021
Texas
1 review
0 helpful votes
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Been 3 weeks, have not received anything. Tried cancelling the order, they do not respond. Horrid company, do not use.

Date of experience: July 9, 2021
Missouri
1 review
0 helpful votes
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I guess the brand of clothing is no longer manufactured with the effort for quality as in the past

Date of experience: July 8, 2021
Michigan
1 review
0 helpful votes
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On time delivery and as ordered sleep ware very satisfied

Date of experience: July 7, 2021
South Carolina
1 review
0 helpful votes
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I knew what I wanted and ordering was simple and I received my order promptly

Date of experience: July 6, 2021
Texas
1 review
0 helpful votes
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The items I ordered took a few months to come in. Apparently back ordered. In the end I settled for getting the order sent without one of the items I ordered. I substituted another color for one that could not get stocked.

Date of experience: July 5, 2021
California
1 review
0 helpful votes
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This item was ordered several months ago. It was out of stock. Annoying. When it finally got here it was navy blue and not black.

Date of experience: June 29, 2021
Abby C. — HisRoom Rep
over a year old

Hello Michelle - thank you for your order. I was able to verify that you ordered the Collegiate Navy color. I hope that answers your question.

Kind Regards,
Abby
Customer Service

Georgia
1 review
0 helpful votes
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I ordered from HisRoom, and the products were not in stock. After two months, and the status still being "not in stock" on my order, I asked to change the address or get a refund due to my moving. By the time they responded several days later, they had the items in the warehouse by they had not shipped, yet they refused to change address or refund, and told me to reroute with the carrier. Their carrier would not reroute without the SHIPPER requesting a reroute. Now I don't have the items or my money. They scammed me.

Date of experience: June 12, 2021
India
7 reviews
3 helpful votes
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Ideal shop
May 20, 2021

Its my ideal shop to shop undergarments and activewear. Always get shipped on time with no extra charges. Clothes are comfortable to wear with no problem the in size.

Date of experience: May 20, 2021
New Jersey
7 reviews
0 helpful votes
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Wanted to surf the internet to see some jackets and found His Room with more item perfect for my shape, ha ha! The site was quite nice and easy to find all the items, mu jacket was shipped quickly at a time. Thanks!

Date of experience: May 17, 2021
Texas
1 review
0 helpful votes
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Munsingwear Order
June 6, 2021

It just took too long to receive my "in stock" item (nearly a month). I tried calling 4 times & never got helped. I tried sending emails & they too took along time to get a response. Not a happy customer overall.

Date of experience: May 7, 2021
India
8 reviews
0 helpful votes
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I am very happy with the purchase i did here. Got a pair of jeans and shorts for discounted price. One arrived i tried them on, they are all very comfortable and cozy.

Date of experience: March 12, 2021
Arizona
3 reviews
1 helpful vote
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Very poor service
March 15, 2021

HisRoom's return process is horrible. I placed an order(*******) and received the merchandise. It was too big. I went to their website to process the return. I wanted to exchange for a smaller size but was unable to do so. I got the RMA label and sent it back. They resent (order *******) me exactly the same merchandise. I called them. They said that it was too bad that I wasn't able to use their system but I still had to pay for the return. They also said they would not issue an RMA label to facilitate the return and that I would have to send it back myself. I asked where to send it. They said to the same address it came from. Not very helpful. When I asked to talk to a supervisor I was told "there isn't one available on this floor". This company is not very customer friendly and makes it virtually impossible to process returns. STAY AWAY FROM HISROOM.

Date of experience: February 13, 2021