HomeAdvisor (Powered by Angi)Reviews 8,480

Had someone come out and give a bid on a sprinkler system, guy was over an hour late, and tries to claim his guys came by but no one answered. We were there, we have a doorbell video monitor, and once I told him that, his story changed. No one came by! Then it was he "gave his people the wrong address, but they did come by". Right. The address that I literally spelled out for him, twice. Why nobody called is beyond me... oh wait, "they don't have phones". An excuse/lie for everything.

Edited to add; I can't leave a review on Home Advisor because I didn't hire him, and he is not on any local sites or pages for me to review him anywhere else, wonder why... I do not think this is fair, I could understand if it was because his bid was too high, and I didn't agree, but this guy was just rude and all around unprofessional. There is much more to the story, but I'm not here to review the Pro. Also, after reading other reviews of Home Advisor (which I should have done in the first place) from this site and others, I see it's hard to leave a negative review even if the person was hired for the job, which absolutely makes sense to me now, considering all of the contractors had amazing reviews, yet this guy was FAR from a "Pro". I should have checked reviews elsewhere. Lesson learned.

I was matched with ONLY 1 pro for my project, but there were others listed that the web site indicated MAY be able to help. I called one of them and they didn't even offer the service requested in my area. Not only did they not do garage doors, they didn't come to my neighborhood. I called the home adviser phone number and told the person that there was a mismatch in my results - hoping they would use the information to improve their website. The guy on the phone was rude and basically emphasized the word MAY as their disclaimer that those companies may or may not match. The guy did not even want to hear my story - kept trying to talk over me and basically raised his voice over the phone to emphasize his rudeness.

Don't use these guys - they suck.

I paid this jerk $800 to come treat my house for bed bugs. He has been here AT LEAST 7 times to re-treat my house since October 2016, and yet I STILL have bed bugs! Other companies say they should be gone in TWO WEEKS! Plus, he comes over, uses my electricity to do a heat treatment that HAS NOT WORKED! And, if all that isn't bad enough, he calls me honey, babe, sweety, etc., as well as aske me personal questions such as who I'm seeing, if we've fooled around yet, etc.?! He makes me and my roommate VERYYYY UNCOMFORTABLE! Anyway, I'll be contacting Home Advisor, in the hopes that they'll rectify the situation, cuz if not, the next step will be the Better Business Bureau, regarding BOTH the exterminator, as well as Home Advisor, for both of them ripping me off, and not getting the job done!

*** DO NOT EVER USE HOLT EXTERMINATOR, EVER!

We where with HomeAdvisor for many years and we felt that they we're sending fake leads, so we set them up and sure enough they where charging us for lead's that didn't exist.And we had been with them and they called and ask us to come back and as soon as they got $800 out of us they cacelled our account on the grounds that one of our many employees had been in a bt of trouble 25 years ago and they put a hold on our account, there fixen to be out of business, be careful, they will get you to, Brad with Patch Perfect Drywall and Repair Co

Terrible customer service. The contractors all seem to be lower quality/poor reputation outside of their own review system. Try to leave feedback and they make you jump through so many hoops if it is a negative review that I assume most people just give up leaving just the positive reviews. With that kind of system its no wonder everyone looks great but when they mess up your home good luck getting them to let your negative review go on their website.

You have no record of me, eh? What about complaint number ******* on your records!

How about 3 years of calling you and hours of explaining the $140,000.00 disaster from the referral you sent me! You make me laugh that you are "sorry". That's NOT TRUE! The only thing or " help" I got from you is a couple of calls to see if you could expedite a kitchen remodel that was now going past its 3 year mark! The so-called " great referral" STOLE a contractors license AND forged my initials on my checks made out to his company name, as he wrote it on his contract with us, so he could cash the checks for himself! Your customers NEED TO KNOW that you know ABSOLUTELY NOTHING about the people you refer. Whatever " background check" you do has NOTHING to do with the verification of the persons qualifications. All you're looking for is the money you get for every name you refer to your so-called " professionals". Did you really think someone wouldn't figure that out after an experience like this, then my continuing nightmare that you were aware of and you STILL refer this person! You have absolutely no pride in what you do. You're just greedy. Those are the facts. The file you have from this project, including pictures must be at least 2 inches thick. You did nothing but ADD TO MY AGGRAVATION!

After all the messages and emails I sent to you over a 3 year period where the response was no more than " you probably have to hire an attorney ". Well... after using Home Advisor WE HAD NO CHOICE BUT TO USE AN ATTORNEY.

Your company is a disgrace. It is also apparent that many others have experienced a nightmare after using your referrals. Don't take my word for it... read them yourself!

I will never work with the company again! I should've listened to my intuition instead of giving them a second chance. Initially, I had a horrible experience with a sales person. I tried to contact the upper management, but never received a response. A few months later, I received a second call (from a sales person) who told me the previous sales guy wasn't there and apologized for his behavior. I decided to give HA another try, but soon learned everything the sales person told me were lies. I was charged a ridiculous amount for leads that never picked up the phone or followed through. There were also times when I was charged for leads when my leads were supposed to be paused. Additionally, I had to call three and four times to get issues resolved.

Lastly, I had a customer who was clearly mentally ill give me a false review, and although I provided proof that contradicted her statements (not to mention they found proof that contradicted her statements) the review remained, although I was told they would remove it.

I feel HA cares about nothing but their bottom line. I was lied to and given shoddy customer service the entire time I was with them.

I wouldn't recommend them to my worst enemy. Nobody deserves such terrible service. Subscribe at your own risk.

I tried Home Advisor 4 times, for different projects I want to have done. I had two contractors call and set appointment. One was a no show, the other I never heard from again. Landscaping, concrete work, pavers and deck building and painting. No one called of showed up. So, being a baby boomer, I picked up the Yellowpages and have had people call and set appointments to quote the work. The good contractors are working, the duds use Home Advisor.

THOROUGHLY DISAPPOINTED. Home advisor sends each lead to three contractors and charges each one approximately $15 (sometimes more) to possibly get the job. Those three contractors then compete for the job and, even though at least two of them will not get the job, they will all get charged. Homeadvisor frequently sends leads during the times you're not available (including in the middle of the night). If you don't respond to the lead right away, you don't get the job. If the person who you are contacting answers the phone (even if just to tell you they've already hired someone else before they even spoke to you), you can't get your money back. And they often send you leads for jobs you can't even do.

Stay away from these guys, total scam and unprofessional. I denied their request to be scammed and this is what the sales person email me. This is a direct cut from his email:
"I have a guy that makes $30K a month with us and only has 2 employees, I'd let you talk to him, but I don't want you to waste his time. Scared money don't make no money brother. You're father didn't build a big business by kneeling to fear and not making decisions for his business. Let me know when you want to get serious about your business and I'll help you make some real money."
Alex Land
Sales rep

It's all BS, just read the other reviews, they have a 1 star rating in all review sites.

When I sign up for house cleaning I was told it would be 287.00 for the year. I was also told it would take 24 to 48 hours before my company would be up and running. Because they do a criminal back ground check. The next day I was getting leads. The leads what is a lead nobody explain what they where. So I didn't do anything until I got in touch with them. They never explained what the leads where. I had a bad experience with them. NO BODY was up front. I got 20 leads and out of that I got 4 jobs. My account was never set up right. Half of those leads are not even in my area. By the time I realized what a lead was they went and took out of my bank account with out even saying anything or sending me a email about what I own them. They took 547.00 dollars out and put me in a financial hole. Now I'm paying back the bank. Lesson learned I will never let anyone have my account information again. So thank you Home Advisor for putting me in a major hole. Instead of helping me out to get my business up and running. Your company is nothing but a SCAM.

I entered information into the Home Advisor sign-up process, but when the process asked for cc info I quit the sign-up. I didn't verify the account (click the email link), and yet I started to receive unwanted calls. There is no way to delete your account, so I called customer service and was told to remove my account information, I would have to hire a lawyer and have a demand letter sent.
I have no experience with contractors through HA -- all I know is that the people who work there are not nice.

This company is very poorly structured, they have very little support and for what you pay for this service they should take better care of there contractors. I signed up last Friday they billed me $347.00 I received 2 leads both leads were bad leads the customers didn't even want someone to come out(they should screen the leads better then they charged me another $112.00 for the bad leads and then Monday I started working on cancelling my account and it took me 4 days to cancel my account and they refused to refund any of the money. I would have to say it was a very expensive mistake