On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Can enhance things as log in, I don need to confirm my purchase every week, this is useless, please don't annoy with that
Good service, customer support is good when needed. So far we don't have bad experience with HostGator and we will continue working with them.
Hi Marry,
Thank you so much for the fabulous review. We're so happy that you're happy and we're glad that you're here with us.
Erinn
Customer Advocate at HostGator
My experience with Host Gator has been appalling. Host Gator doesn't seem to take the trouble of helping you.
Hi Enrique,
We are most definitely interested in help you! We've sent you a private message requesting more information and would love it if you'd respond so we can help. Thank you so much.
Erinn
Customer Advocate at HostGator
It works perfectly. Only the paying mechanism is a bit cumbersome. There is no reason for that and could be easyly semplifica.
Hi Giulio,
Thanks so much for taking the time to share your thoughts with us. We've shared your thoughts about the payments platform with our dev team. Thank you so much for being here.
Erinn
Customer Advocate at HostGator
I have been using HotsGator service for around 9 years, their services are very good and their customer support also. I recommend them.
Thank HOstgator
Hi Omar,
It's always a pleasure to hear from one of our long term customers! Thank you so much for the great review and for being a loyal member of the HostGator Family.
Erinn
Customer Advocate at HostGator
Having a problem with https ://
If you own a business - do yourself a favor, go elsewhere. HostGator is the BIGGEST mistake we have made with our site, and are users email is still down (with Microsoft saying - nothing can be done till this is fixed.
Hi Bill,
Wow, not a good experience at all, and not what we expect for our customers. Please check your direct messages and respond and we will have an Escalations Manager reach out to you to ensure the resolution of this issue. We want to make things right for you. Thank you.
Erinn
Customer Advocate at HostGator
I started with HostGator three weeks ago. Their support to migrate my website was fine. Before I had my site hosted with Westhost for 10 years. I left them because of terrible support - and I am glad to have a new helpful provider.
Hi Michael,
We're pleased to hear that your migration went well and that things are going smoothly. We're very proud of our support teams and love that you've had excellent experiences with them. Welcome to the HostGator family!
Erinn
Customer Advocate at HostGator
I'm satisfied with the service I got. Support guys are very nice and solve my doubts easily. CPanel is useful.
Hi LJ,
We're so pleased to hear that you're happy. Thanks so much for taking the time to leave us a thoughtful review. We're so glad you're here with us.
Erinn
Customer Advocate at HostGator
I've been hosted by HostGator for several years now and they're hosting service is just like any other web hosting service out there, it's alright. I recently moved my domains from mydomain.com to HostGator and what a terrible idea, the domain management for HostGator sucks $#*!, it's literally coming from an automated process to one that you have to deal with support so they can manually fix the domain right. Such a hassle.
Hi Zek,
We're sad to hear that your experience with transferring your domains hasn't met your expectations. We'd like to speak with you about this experience, please check your DM's and let's connect to see what we can do. Thank you.
Erinn
Customer Advocate at HostGator
Host Gator handled the transfer and setup of my site without issue and it is working great. I did have to contact their support a few times, but every time they were super friendly. The only issue I ran into is it wasn't working from my local network and I was told by support that since it was working on their end it was an issue with my network. Overall it took me over a week to diagnose, but what had ended up happening is my IP address was put on the IP block list during the transfer. This was definitely something that Host Gator could have helped me diagnose, but instead they pushed the problem back on me.
After resolving that issue, the hosting is going great, love the FTP and the friendly customer support that is easy to access.
Hi Joel,
Thanks so much for the detailed thoughtful review. Our support teams really do work hard for our customer, but some things are out of scope for the services we provide. Was your IP address blacklisted by us or your ISP? Knowing that would be helpful to know if it's something we could have resolved or not. Thanks so much. We're so glad to have you here.
Erinn
Customer Advocate at HostGator
Everything you need to have your own web site, I think. If you understand web pages and domains then Hostgator is for you. If you're new to web pages and domains, maybe a class or two before looking for a host would be very wise as the Hostgator web site is very confusing.
Hi James,
Thanks so much for taking the time to share your thoughts. We're glad to hear that you would recommend us, but we're concerned that you're having a hard time using the site, as we strive to be user friendly. We'll be in touch with you soon to see what we can do to help. Thank you.
Erinn
Customer Advocate at HostGator
I like it. It is nice and easy and supporty.
I liked the speed, accuracy and support.
I advise all beginners and professionals to join this addition.
Thank you
Best regard
Ali
Hello Ali,
Thank you so much for your review! We really appreciate you taking the time to share your thoughts. We're pleased to have you as a member of the HostGator Family.
Erinn
Customer Advocate at HostGator
I have been a HostGator customer since early 2008. I am very pleased with the hosting and their customer support.
Hi Jack,
It's a genuine delight to hear from our long term customers. Thanks so much for the great review and for your years of loyalty.
Erinn
Customer Advocate at HostGator
Súper mi primera experiencia, fácil de manejar, mucha información al respecto, herramientas variadas
Hola Liliana,
Muchas gracias por la gran crítica. Estamos muy contentos de saber que disfrutas usando el sitio y todos nuestros recursos. Estamos muy contentos de tenerte a bordo.
Erinn
Defensor del cliente en HostGator
Hello Liliana,
Thank you so much for the great review. We are so happy to hear that you're enjoying using the site and all our resources. We are so glad to have you on board.
Erinn
Customer Advocate at HostGator
I was able to build my site, which has many photos, corresponding dialogue and a store with a shopping cart easily and quickly. I love the drag and drop feature and the flexible page structure. I changed font sizes easily and I'm very happy with how easily it was to publish and to modify the site. I am featuring the books I have written and my nature photographs and poetry.
Hi Jo-Ann,
Wow! What a thoughtful and thorough review. Thank you so much for your kind words. We're so happy to have you on board.
Erinn
Customer Advocate at HostGator
Sometimes it loads very slowly and that is a bit of an issue for the seo. I still can not understand the reason behind it.
Hi Halil,
Thank you for the review. We'll be happy to take a look at your website and make some suggestions for optimization. We will be in touch with you soon. Thank you!
Erinn
Customer Advocate at HostGator
Since I have hosted with the hostgator.com they have proved to be one of the best web services provider and provided with excellent customer support. I have the domains and hosting for two of our websites which work smoothly and professionally.
Hi Ghousuddin,
Thank you so much for the lovely review! We're so happy to hear that you're happy. Thank you for being the best part of HostGator.
Erinn
Customer Advocate at HostGator
Very good support. You won't be talking to India which is a big plus. Techs are knowledgeable and easy to understand.
Hi Ben,
Thanks so much for all your kind words. We're so glad to hear that you like our support teams! We appreciate you being here.
Erinn
Customer Advocate at HostGator
I got exactly what I expecting to get when I purchased the hosting plan. Complete package and very simple to use.
Hello Hamza,
Yea! We're so happy that you're happy. Thanks so much for the great review. We're so pleased to be of service to you and all of our customers.
Erinn
Customer Advocate at HostGator
We've been with HostGator for over 4 years and this past year we moved from a VPS to a Dedicated Server. The process was lengthy but the HostGator team was helpful, responsive and got the job done!
Hi Andy,
Thanks so much for the great review! It's always great to hear from our long term customers. We're glad to hear that you're taking advantage of and enjoying our support teams. Congrats on the move to Dedi!
Erinn
Customer Advocate at HostGator
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Web Hosting Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jaime,
We really appreciate you taking the time to share your thoughts with us. We'd like to know more about what you mean by confirming your purchase every week. We'll be in touch. Thank you.
Erinn
Customer Advocate at HostGator