business logo of Hot Topic
hottopic.com
streetwear, grunge & punk, goth men, womenAge 13-18, 19-25, 26-45
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About the business


hottopic.com
+1 800-892-8674
US
Hot Topic is part of Sycamore Partners
Clothing item from Hot TopicFashion apparel by Hot TopicMerchandise from Hot Topic clothing lineHot Topic fashion product

Business Highlights

General

Parent Company: Sycamore Partners
Target Gender: men, women
Target Age Group: 13-18, 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: no
Shipped From: USA

Returns

Return Policy: free
Return Instructions: items must be in good condition
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: streetwear, grunge & punk, goth
Body Fit: regular, plus size
Available Sizes: Men's (XS, S, M, L, XL, 1X, 2X, 3X), Women's (XS, S, M, L, XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, phone, contact form
Support Phone: +1 800-892-8674

Payment Options

Payment Methods: card payments, PayPal, Venmo, Apple Pay, financing
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback, Rakuten, Mr. Rebates

How would you rate Hot Topic?
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Hot Topic Reviews Summary

Hot Topic has a rating of 1.8 stars from 190 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hot Topic most frequently mention customer service, credit card and free shipping. Hot Topic ranks 341st among General Apparel sites.

service
50
value
45
shipping
41
returns
33
quality
39

We monitor reviews for authenticity

GB
7 reviews
11 helpful votes
Follow Fernando M.
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Love shopping here but some stores need a fitting room (My area has none) as sometimes the shirts are different kind of sizes. Either way, great shirts and jeans!

Date of experience: October 17, 2014
New York
4 reviews
5 helpful votes
Follow Juan V.
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Always get awesome coupon codes from them! Ships quick too!

Date of experience: July 3, 2013
New York
40 reviews
175 helpful votes
Follow Danae A.
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I've ordered A LOT from hottopic.com
When there was an issue, their customer serious fixed it right away.
The reason for 4 stars and not 5, their email customer service is non-existent. I emailed three times and got no response so I had to call. Thankfully they're West coast timezone like me so I was able to get a hold of someone.
Great shipping rates, quick shipping times, pricing is good, promos available online and in the store. Membership is linked to online and store.
I like that.

Date of experience: May 7, 2013
North Carolina
5 reviews
8 helpful votes
Follow CriticalCustomer P.
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I love ordering from Hot Topic. My most recent order came this week. I pre-ordered the new Paramore CD and had it the da after it was released. Very happy customer here! Thanks Hot Topic!

Date of experience: April 11, 2013
Massachusetts
6 reviews
15 helpful votes
Follow Sarah K.
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LOVE hot topic's clearance page. Fast shipping- never had a problem

Date of experience: March 14, 2012