HoveroundReviews 667

I can't say did you do experience was good I called because I received a letter saying it was time to get my new chair they made a doctors appointment for me I went to the doctor he faxed them the info they told me he did not fax the info so I called the office they faxed it again then that same day I called back they said that they didn't have the info in time to use it the doctor waited too long only I had already received a call saying they were going to make an appointment to see about fixing mine and then I received a letter stating that I had until July 7 before my doctors stuff would expire and I did all this before July 7 so when I called them they made an appointment for me to go back to the doctor because she my stuff expired and had to be reevaluated again and told me I had never started any of the work on it and had to start from the beginning again which I know I called I know I went to the doctor I know my doctors paperwork was mailed emailed this to me is very bad service but I understand I can get a chair somewhere else it doesn't have to be a Hover round

I have been an occupational therapist for close to 6 years now and have worked with many wheelchair companies providing durable medical equipment for my clients and also with many technicians and ATP certified representatives to make modified to chairs... This company was the most unprofessional and unreliable business I have ever had experience with and based on their incompetence, my patient very nearly did not receive the w/c adaptation he needed. After many, many calls, and many minutes spent on call waiting listening to screeching classical music, an appointment was made requiring my client to wait weeks to simply get the speed adjusted on his MVP5 w/c and then promptly canceled with the company promising to call me back to reschedule... the call never came. I called and asked why I our appointment was never rescheduled to which the representative stated "I cannot answer that question." It turns out the technician never had the programmer to make the internal speed changes.(why a technician would not have a programmer is beyond me). Why would you even initially schedule with a client before ensuring you have the appropriate tools to perform the job and then embarrassingly cancel? A simple speed adjustment has taken over a month and yet somehow the company found the time to withdraw the 120$ from my client's account... while we still await services. Please find your durable medical equipment needs elsewhere.

My dr ordered a power chair but because i am able to take 3 steps with difficulty to my bathroom with my walker i was denied i fractured my vertibre and have a difficult time walking. I have a caretaker for 2 hours per day the remaining time i am here alone. A power chair would have given me the ability to move around. I will stay in bed rather than ask for a chair. Hoveround wont answer my concerns. I have reported them to medicare. Do not use this company

The chair is too small. Seat is much smaller than my last Hovraround chair. Chair sits higher than my. Last
Did not come with the little bag or cup holder. I feel squashed in this chair. O have not used it because I want the same size chair I have. My. Arms don't sit comfortably on the arm rest. This chair is not a improvement over the last chair. If I can't have the same size I had before, then come back and get this new chair. I don't want it. I'll continue to use my old chair until it breaks down.