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HoveroundReviews 667

3.8

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Hoveround Reviews Summary

Hoveround has a rating of 3.8 stars from 667 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hoveround most frequently mention customer service, new chair and phone call. Hoveround ranks 1st among Mobility Aid sites.

This company responds to reviews on average within 9 days

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Illinois
1 review
0 helpful votes
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Outstanding Service
June 7, 2019

It was an outstanding experience from the initial call down to the delivery and set up. Steve came out and answered all our questions, set the chair up to my sister's comfort, explained the "rental" to buy process for Medicare, and made sure we understood the service process and who to call with any issues.

Date of experience: June 6, 2019
Illinois
1 review
0 helpful votes
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Dissatisfied
June 5, 2019

I was told I would recieve paperwork for my doctor.It has been almost a week now and
I have not heard anything from Hoveround. If it takes this long to mail paperwork, how long would it take for anything else?

Date of experience: June 5, 2019
Pennsylvania
1 review
0 helpful votes
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Was very pleased with how quick they act. The gentleman who delivered was very informative showed me all about the chair, and made sure i was ok operating it before he left. GREAT CO.

Date of experience: June 1, 2019
Florida
1 review
1 helpful vote
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I called to find out how I could get a power chair and try to get Medicare to pick up at least part of the cost as I have to have a wheelchair and have had a power chair for years which is very old and needs to be replaced. Though your representative was very courteous, professional and knowledgeable, I was very disappointed that I was unable to get the chair. Too bad you don't offer some kind of a payment plan for people like me who want to remain independent and have the mobility that your chairs offer, but are unable to afford one on our own. Thank you, Gayle Ann McGee

Date of experience: May 31, 2019
Japan
1 review
0 helpful votes
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Excellent service. Feel like a bird out of a cage. Can go visit my navies without help. Freedom to go shopping.

Date of experience: May 29, 2019
North Carolina
1 review
1 helpful vote
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Steering & mobility SUX!
May 28, 2019

The ease of guiding this Hoveround is NON-EXISTANT! I am Very disappointed in this! I have taken it outside to ride and try to learn how to drive this thing and it DOESN'T help when I get back into the house.

Date of experience: May 28, 2019
Nebraska
1 review
0 helpful votes
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GREAT work over phone so far.
May 27, 2019

I truly hope that this all goes through, overall I am happy with the treatment and concern from the last representative.

Date of experience: May 27, 2019
Michigan
1 review
0 helpful votes
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I put off calling and getting the process of getting a wheelchair, until I couldn't put it off anymore. When I called Hoveround, everyone was very helpful. They made me feel very comfortable.

Date of experience: May 24, 2019
Virginia
1 review
0 helpful votes
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Excellent
May 25, 2019

Jim was very helpful in explaining how to use my power chair. He also was very professional. The insurance representative was very professional as well.

Date of experience: May 24, 2019
California
1 review
0 helpful votes
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Great customer service
May 25, 2019

Samantha was very friendly and well knowledged very clear and she was most helpful and patient! Thank You Samantha

Date of experience: May 24, 2019
Washington
2 reviews
0 helpful votes
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Spirit of Excellence
May 24, 2019

Everyone who helped me was wonderful. The agent who brought out my chair was very knowledgeable about the product. He was patient, and showed me everything about my new chair. He was a great help, and a great representation of the company. I love my chair. The chair has restored much of my freedom. It is so much easier to get around. THANK YOU!

Date of experience: May 22, 2019
Illinois
1 review
0 helpful votes
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I love my hove round.
May 15, 2019

I've Had a hover around now for almost 10 years. It has been able to get me in and out of places I didn't think I could go. I love the durabilityAnd the time I have on it.

Date of experience: May 14, 2019
California
1 review
2 helpful votes
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When I saw Hoveround on TV for the first time a few years ago I knew it was a chair I wanted, and I hope to continue to use it a few more years, I hope God continue to make a Hoveround is the best chairs out there

Date of experience: May 13, 2019
Colorado
1 review
0 helpful votes
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Wonderful
May 13, 2019

From start to finish was a great experience. From customer service to delivery. I would recommend to everyone. Thank you for making it a stressfree experience

Date of experience: May 11, 2019
Texas
1 review
0 helpful votes
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Delightfully person
May 10, 2019

Still wait for my Hoveroud. Gentlemen was very nice, on time. The visit went smoothly. He knew his job, carried out timely. You..

Date of experience: May 10, 2019
New Jersey
1 review
0 helpful votes
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GRATEFULNESS
May 9, 2019

THANKING YOU FOR BEING CONCERNING MY NEED TO HAVE A MORE ABUNDANT LIFE WITH AN OPPORTUNITY TO OBTAIN SOME OF MY INDEPENDENCE BACK DEALING WITH A UNBELIEVANLE LOFE CHANGING MOMENT CYSTIC FIBROSIS & CHF THANK YOU FOR IMPLEMENTING MY NEED TO MY PULMONARY PRIMARY CARE DR. ONCE AGAIN IM ATTEMPTING TOO GET THE POWERVHAIR I NEED & ROOM ILL HOPE TO TAG MY INOGEN PORTABLE O2 BECAUSE I NEED BOTH TOO MAINTAIN, THANK YOU HOOVEROUND

Date of experience: May 8, 2019
California
1 review
0 helpful votes
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CRAZY
May 6, 2019

SO FAR ITS BEEN A NIGHTMARE. Maybe soon it will be worth it all. Not entirely your fault but we are close to getting it done OR we will just skip it.
Thanks for asking
Anita Briggs

Date of experience: May 6, 2019
Texas
1 review
0 helpful votes
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Fine
May 6, 2019

Ok I have not had much interaction yet with this company. Just answered questions and sit up a dr visit. I do hope this gets approved. It is much needed by me. It is hard to even get a chair at Walmart and I can't shop without a motor chair. We will see?

Date of experience: May 5, 2019
Virginia
1 review
0 helpful votes
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Great people to work with
May 6, 2019

Thank you for getting me this electric wheel chair. I love it and a pleasure talking to each one involved in making it happen

Date of experience: May 4, 2019
Pennsylvania
1 review
0 helpful votes
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Delivery
May 2, 2019

Very satisfied with Hoveround employee, Keith. Affable, informative, patient.
This was not my first Hoveround. Glad to have a new one.

Date of experience: May 1, 2019

From the business

Hoveround specializes in manufacturing and distribution high-quality power wheelchairs, scooters, vehicle lifts, ramps, accessories and other products that aid personal mobility. Hoveround accepts Medicare and most private insurance.


hoveround.com
Founded in 1992
Sarasota, FL, United States