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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I purchased a product i was supposed to get money back on and it was denied. The specifications said one time per receipt, not one time per lifetime.
I'd sent a screenshot of my purchases and the receipt and a screenshot of what you said you would pay, which is $2.00 for the liquid All. You gave me $0.75
I was missing cash back and even my offer was not pending. I reached out to Ibotta Help and I was able to get this resolved within 24-48 hours. If not sooner! Very friendly and made sure all was taken care of and I got my cash back!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Quisiera saber is ue puedo aser ho que tengo que aser para que no me este pasando cada vez ue suvo un resivo ala aplicación
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I purchased 2 Coke products on a recent trip to Meijer. I must have not scanned them properly for rebate but I should have a $. 40 credit vs $. 20, but it continues to only come through as $. 20. The products are both shown on the receipt along with a Pepsi.
Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. Please check for the response on your Help Desk ticket. Ibotta strives to cultivate a positive environment for our Savers. Our team works diligently to respond to each inquiry promptly and accurately. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!
My issue was handled very professionally in a timely manner. Not only did I get my cash back as a courtesy but was also given a reason why I did not receive it from the start. Thank you
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Lord S was able to help me with my issue and quickly get it resolved. Ibotta is the best rebate all and always has excellent Customer Service.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Hi, I clicked the link from the Ibotta site to order from HomeDepot. I never got an email. I never received anything from home depot. I have no idea what happened to my order.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I really appreciate that the funds were added to my account although I attempted to submit the receipt which show the evidence that I did purchased the items and I was in fact entitled to it, but for some reason, your system was not capturing the receipt information I'm glad you guys made a decision to go ahead and honor it. Thank you
I do have something that's still pending. It's one of the people who I referred to Ibotta. She still has not received her five dollars however I got the $10 for the referral when she submitted a receipt so I'm not sure if she will follow up or opt to even use ibotta if it's she's going to find that it's going to be an issue.this issue was already reported and is in the string of incidents I reported
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
The items available lately have been not brands encountered much or requires multiple purchase for credit. It has become disappointing and not used as much lately.
Thanks for the feedback! We strive to offer a variety of offers and bonuses to ensure there's something for everyone, so keep an eye out for future opportunities. While we can't guarantee specific offers, we appreciate your input and have passed it along to the relevant team. Thanks again for the honest review!
Everything i scan the narcolepsy for a Festival Foods receipt, nothing shows up. Its frustrating to always have to find the items and many times scan them
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
I had issues with Ibotta and the agent was amazing. They explained to me what was going on and why and they fixed everything.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I've used ibotta for years. My most recent "happy surprise"... I bought a box of cereal at Walmart. I had NOT selected the cereal in the app before purchasing it. Shortly after buying the cereal, i got a message from IBOTTA that they saw the purchase, and knew it has an offer in ibotta for Walmart that i had not selected before the purchase. They said if I went in and selected it, they would go ahead and give me the rebate anyway. This isn't the first time that has happened. Ibotta really looks out for its users. Thank you so much!
I tell people all the time about the benefits of using ibotta. Thanks again ibotta! I'm so lucky that the Ibotta user in Walmart introduced me to the app. I try to do the same thing... to help others save money, using ibotta.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I had an issue with missing credit for a purchase. I contacted the Ibotta team with pictures and explanation of the issue. They responded and corrected the situation in a timely manner. Thank you!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I was missing some cash back. I emailed Ibotta and received a response back very quickly. After I explained my situation, and they did their research on my issue, they had an answer for me in days. The Ibotta team is prompt, professional, caring, and very polite. I appreciate their help and will continue to use Ibotta for those very reasons. Thank you, Ibotta team! Your customer service is stellar!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
We had multiple emails and I received timely replies. They wanted to make my situation work out for my benefit. I was pleased to have this experience. It was refreshing.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I installed the ibotta app on my phone and could not log in. I contacted the company. Renee and Isabella were able to determine that I had a couple of log-ins and the system was confused. They corrected the info, using my current email, and all is well. I am up and running on the ibotta app. Thank you, ladies!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
It is the Holidays and things happen and both times I was missing cash they corrected it within a couple of Days! That's excellent service if you ask me!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I sent feedback regarding a cash back amount, Shiro M. Promptly, kindly, and compassionately communicated back and efficiently produced resolution. This is a great app and have tremendous people making it all possible. Thank you.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Im not loving it. I think ive earned points and there's some sort of catch. This size not that this flavor not that. You didn't push a button.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for taking the time to share your feedback with us. We really appreciate it and want to assure you that we're committed to looking into any issues you've encountered so you receive cash back for your offers as quickly as possible. We reviewed your Help Desk ticket, and the Care team responded. Please refer to the email associated with your Ibotta account to view their response. You can use this ticket for any additional communication regarding this inquiry. Thanks for leaving an honest review and have a great day!