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IbottaReviews 6,195

4.4

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From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,483
value
500
shipping
180
returns
187
quality
370
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
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Confused
December 31, 2025

Surprised I got this rebate because I went to the same store several times in December. One time I had a lot of stuff on my receipt and when I got home I tried to redeem my receipt and it just kept talking about I needed to link my account and would not let me submit what I had picked out manually nor would it let me link my account which I tried to do that several times. I was trying to figure a way to contact Ibotta for help and could not find a way to contact anyone to ask how to do link the accounts. Yesterday morning I was once again trying to figure out how to link my Schnucks account before going shopping and couldn't do it, so I didn't even bother to pick out any items for rebate and I guess the rebate I got was left over when I selected it earlier this month. Unless I was overlooking something, I did not see a way to contract anyone through the app on my phone and every time I tried to load the Ibotta account on my laptop, it would not load. Sounds like from the email I received about this rebate that your having problems, so perhaps it's being fixed. I hope so. I've started ordering on line with Walmart for grocery deliveries, If I choose items for rebates when I order on line with them will I get the rebates. I think the only rebates I saw were rebates for the 1% total. Seems like I had other things on my receipt at least one other time. The last question on this that says "Did you contact Customer Service..." I could not figure out how. So that's why I clicked no.

Date of experience: December 30, 2025
Georgia
1 review
0 helpful votes
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Great app and great customer service
December 31, 2025

I've used Ibotta for many years now. They never disappoint! The customer service team is top notch! I highly recommend Ibotta.

Date of experience: December 31, 2025
Missouri
1 review
0 helpful votes
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Wrong made right
December 30, 2025

I had purchased seven items to help me qualify for a $10 bonus. The ticket was not showing that I qualified for the items purchased. I reached out and received very timely replies and reassurances that the situation would be looked into and taken care of. I felt skeptical but I'm happy to say I was wrong for feeling that way. Ibotta fixed the error and applied all credits to my account. I think everyone should use their app! Look at it this way…if you don't…you're just throwing money in the trash. I prefer it in my pocket instead! Thank you for giving ppl a chance to earn money back and taking care of us when errors happen!

Date of experience: December 26, 2025
Wisconsin
1 review
0 helpful votes
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Absolutely love Ibotta!
December 30, 2025

Ibotta customer service has always been fantastic with me. They get back to me immediately when I have a question and take care of it fast. I so enjoy using Ibotta and use the cash for my Uber.

Date of experience: December 30, 2025
Texas
1 review
0 helpful votes
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Great customer service
December 30, 2025

Y'all were experiencing troubles with the site. Staff responded quickly to my message asking that you review my purchases. Credit was applied. Thank y'all

Date of experience: December 30, 2025
Arizona
1 review
0 helpful votes
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Frustrated
December 30, 2025

I had this app for over 10 years and it up dated and lost everything and had to start over. Couldn't get the pass word or any help. Now it wont let me use my Walmart ones that I scanned shows linked to another account that's MINE! But your system locked me out with about $7 sitting in there.,

Date of experience: December 30, 2025
Texas
1 review
0 helpful votes
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Greatsl service!
December 30, 2025

Several times Ibottavhas alerted me thatvI shopped for something at Walmart that entitled e to cash back. What great service is that?! I would have had no idea and would have missed money in my pocket!

Date of experience: December 30, 2025
California
1 review
0 helpful votes
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Phone update
December 30, 2025

I recently changed hone numbers and needed to update my number. Since the phone number is not part of the profile I contacted the care team and they were able to assist and it was in a very timely manner

Date of experience: December 30, 2025
Texas
1 review
0 helpful votes
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Cutwater Canned Cocktails $4.00 offers says "any variety" 4 pk only limit 5 Date of purchase 12/29/2025 5:37PM Bens Liquor 221 Ocean Blvd suite B Los Fresnos, TX ******* I purchased 5,4 packs cost $12.99 each sub total $64.95 sales tax $5.36 receipt total $70. 31. 1 Cutwater Mango Margarita 4pk ************** (bar code not in ibotta system) Cutwater Long Island 4pk ************** (bar code not in system) Cutwater Peppermint White Russian 4pk ************** (not registered) I received only $12.00 cashback... I am MISSING $8.00

Date of experience: December 29, 2025
Alabama
1 review
0 helpful votes
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Savings
December 29, 2025

I like using Ibotta to build my savings through the year. Since Ibotta has started reminding me I overlooked an item for cash back I have even more savings.

Date of experience: December 29, 2025
Arkansas
1 review
0 helpful votes
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3k+ back over the years!
December 29, 2025

Ibotta has paid for so much: furniture, Christmas gifts, online gaming and my daughter's extensive home library. The customer service is top notch! They always help me get my cash back when I've read the fine print and kindly let me know when I didn't. It takes a little work but with bonuses and cash back on items I buy anyway, Ibotta is my personal savings account!

Date of experience: December 29, 2025
California
1 review
0 helpful votes
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Right the wrongs
December 28, 2025

I love using my Ibotta app. I have gotten cash back with ease on so many purchases. A couple times I have had issues where the purchase doesn't go through and I don't see my Ibotta return but it's simple to reach out and open a ticket with Ibotta and fix the issue. All I've ever needed was my email confirmation with the purchase date and order number and they have always made it right for me with no hassle. The customer service is friendly, courteous and knowledgeable. They always explain why something may not have worked but then they always maw it right for me.

Date of experience: December 28, 2025
New York
1 review
0 helpful votes
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Excellent customer service
December 28, 2025

I had an issue with cash back. A team member responded a day later and was able to fix the issue. Very satisfied with the service!

Date of experience: December 28, 2025
Texas
1 review
0 helpful votes
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Ibotta ftw!
December 31, 2025

Ibotta has always been helpful to me. What a great team of people, for real. Of the few occasions I've ever had to reach out, I'm only ever met with surprisingly exceptional grace and understanding, and they always fix the problems immediately and respond in a very timely manner. I'm exceedingly happy with Ibotta. Thank you to Prince, the person who helped me most recently. 🌟

Date of experience: December 21, 2025
Ibotta C. Ibotta Rep
1 week ago

Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.

Washington
1 review
0 helpful votes
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Missing money
December 31, 2025

When I had an item I purchased selected on the app, the app told me no item was selected. When I noticed Ibotta, the corrected right away!

Date of experience: December 21, 2025
Ibotta C. Ibotta Rep
1 week ago

Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.

Illinois
1 review
0 helpful votes
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I can usually find at least one item to get a rebate on. And they even will let me know if I have missed an item on the receipt.

Date of experience: December 21, 2025
Ibotta C. Ibotta Rep
1 week ago

Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.

Texas
1 review
0 helpful votes
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Too much hassle
December 31, 2025

The idea of getting cash back from my purchases is great. However, the process you have to go through to upload a receipt. Remember to do it within a certain amount of days. Select your products that you want to discount on before you submit the receipt. It's just entirely too much. Then, if you're submitting a long receipt, you have to capture the entire seat. Wait for the receipt to show green on all of the bars, which is also another hassle. It's just too much work. Especially when you compare it to apps like fetch, you don't get cash back from fetch you get points and those turn into cash but the ability to just snap a receipt and it captures the company name the date and whatever else it needs to capture and it finds the products for you. You don't have to pre-select any products Easy Peezy. I have to uninstall Ibotta. It just causes me too much stress and it was my heart condition. I refuse to be stressed behind something that offered so little in return I have had the same $14 in here for quite some time. Years. Hope this helps.

Date of experience: December 21, 2025
Alabama
1 review
0 helpful votes
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Offer wasn't counted to complete bonus
December 30, 2025

Angelo & Kariza both made things right of an offer not counted & completed bonus compensating the $5 bonus & $35 bonus with $2 offer. I appreciate them both!

Date of experience: December 20, 2025
Ibotta C. Ibotta Rep
2 weeks ago

Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!

Kentucky
1 review
0 helpful votes
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Very confused.
December 30, 2025

I can never find where to take pictures of the receipt and submit. It takes to much time to click what you are going to buy or what you bought much easier to take a picture of a receipt. Fetch is much simpler to use.

Date of experience: December 20, 2025
New York
1 review
0 helpful votes
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Quick response
December 29, 2025

I was missing an offer. I reached out to Ibotta with my issue and provided documentation. The representative read my submission, understood the issue, and I received a response and resolution in less than 24 hours. Excellent customer service.

Date of experience: December 19, 2025
Ibotta C. Ibotta Rep
2 weeks ago

Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.