IdentogoReviews 135

I would like to express my disappointment with the service I received regarding the fingerprinting results. Initially, I was informed by an employee that the results would arrive via email within 3-5 days and by mail within 7-10 days. However, after contacting customer service, I was told that the actual timeline is 2-4 weeks for the results to arrive by mail. This discrepancy in information is concerning, and I feel that I was misled. I hope to see improvements in communication moving forward.

The building I was sent to, Randolph MA, was a run down hell hole. Can't believe this is acceptable. Ceiling tiles missing. Wires hanging. Bathroom gross. Wood planking for the floor just layed over floor tile. Water damage. Musty smell. Had to use the side entrance as the main entrance was clised with overgrown weeds and plastered with ups stickers for undeliverable packages.

1) The business is located in a scary warehouse back parking lot. 2) The website says they allow walk-ins - the SIGN ON THE DOOR says they do not. 3) If you do not have an appointment, they literally will refuse to answer the door or the bell. They just pretend you aren't there. 4) They cannot fingerprint correctly. I have to get them redone because the FBI couldn't read them. 5) You cannot get a person on the phone. It's all phone menus and voicemail. 6) How do I get a refund for poor quality work? I'm asking here (rhetorically) because there is literally NOWHERE on their website that explains that. 7) Added together, these all say this business is likely two steps away from being a sham business.

I plan to post these complaints EVERYWHERE, including complaining to the state of MO with the express intent that they reevaluate their vendor relationship with this truly TERRIBLE business.

I would have given them a negative review if I could. It's been 10 days with no response and numerous phone calls. Services in exchange for money is NOT THEIR way of doing business. I cannot get my money back - and my prospective employer has now reposted the position. So, I lost the job and Identogo STOLE my money. Wtf
Outright thievery...

I recently had an unfortunate encounter with Identogo that left me thoroughly dissatisfied. My experience highlighted two significant areas of concern: their abysmal customer service and their strict punctuality policy.
First and foremost, the customer service I received was shockingly poor. From the moment I reached out for assistance, I encountered unhelpful and indifferent representatives. It seemed as though they were more interested in brushing off my concerns than actually addressing them. Their lack of empathy and unwillingness to provide meaningful solutions only exacerbated the frustration of an already frustrating situation.
Moreover, Identogo's supposed punctuality policy left much to be desired. Despite their assurances of efficiency and timeliness, my appointment was anything but 10 minutes past. The staff seemed completely unconcerned about the inconvenience caused by not being able to accommodate, although they did not had anyone else to attend. It's disheartening to see a company prioritize their own convenience over the time and schedules of their customers.
Overall, my experience with Identogo was nothing short of disappointing. Their terrible customer service and disregard for flexibility reflect a fundamental lack of respect for their customers. Until they address these issues and prioritize improving their service standards, I would caution others against relying on Identogo for their needs.

Customer services the most disgusting 🤢 I'm still waiting for a response since last week 😡 i honestly do not know why the getting pay for nothing😡

I showed up for my scheduled appointment and there was a handwritten message that they were closed. My thought was that we the customer need to cancel with 24 hours notice, but they don't need to send us any notice if they need to cancel? I called the Customer Service number and after about 5 minutes of navigating a complex computerized phone tree, I finally lucked out and selected the right option to reach a human, and was connected to a very friendly, sympathetic and helpful Customer Service Rep. The only option was to reschedule, which I did. When I showed up for my rescheduled appt the staff were friendly, on time, and efficient.

First of all, customer service is a joke. Rude! RUDE! RUDE! Not helpful. They keep asking for a service code. How am I supposed to know a service code?! No help from customer service. Again, CUSTOMER SERVICE! That means that you HELP people. No. And we are screwed bc they've got a monopoly going so you can't go elsewhere.

If I could give a minus 0 I would. I went for personal fingerprinting recods on March 23,2024 and still not received the records. I have called numerous times to check on the status of this and a recording says its been submitted for processing. I cannot reach a live person. I paid out of pocket for this personal record check and if I have not received them within two weeks I will report them to the better business bureau. This place is a joke and should be held accountable. I cannot believe that state agencies use this rob shop!

Tammy from
West Virginia

Wish I could leave zero stars. First time using this place of business and will be my LAST.
I DO NOT RECOMMEND THIS PLACE AND WILL STEER ANYONE & EVERYONE AWAY.
The lady at the front desk, from the very second I walked in, was rude and had an attitude for absolutely no reason at all for the entire time I was there and throughout the entire process. I watched her treat everyone else who walked in after me the same way. No customer service whatsoever. Colored lady with really short hair. She acted as if everyone who walks in should know how to do her job for her. I walked in, told her I scheduled an appointment online, she asked "for what service," I told her "finger printing and background check." She responded with, "but for what?" With the nastiest tone and attitude towards me. She is then the one to assist me with the finger printing process. She gave no instructions on how to do anything and god forbid you ask a question or seem confused. Because I was unaware of finger placement or what was needed of myself, she continued to catch an attitude. She eventually left me in the room to figure it out myself, which at that point I had rathered that because I was done dealing with her. I finished the finger scans and the payment process popped up. I went in to ask if there was something she needed to do with this, she kept asking if I had an authorization code (as if I knew what that meant), again, with her nasty attitude. Told her I was paying myself. Took my card, processed payment, handed me my receipt and never said another word. I snatched my receipt and left.
I'm usually pretty good about just brushing this kind of thing off and going about my day, but the service I received was just ridiculous and so uncalled for. I called customer service but I doubt they'll do anything or call me back. How is this company still in business? They have such terrible reviews.

Do not go to Pete's Garage in Scranton Pa To get fingerprints done. The lady, I think her name is Melanie is a nut job. She is very disrespectful and rude

I would give ZERO stars if it was an option!

I made an appointment online for passport photos at the Texas City TX location. Only a few appointments were available, but I took time out of my workday to drive to the location because I needed to get the photos done. When I entered, the receptionist asked why I was there. I said I had an appointment for passport photos. She apologized and said that they don't do those at this location. I told her that I had a scheduled appointment for that service at this location. She apologized and said that it happens often, and she doesn't know why they offer appointments for a service they don't provide.

Rudeness and poor communication skills rampant at the Empire Central location in Dallas; I waited 20 minutes past my appointment time 4 days ago, waiting room full of people ahead of me, occasionally a staff person would yell something out about being a few more minutes, she was in the other room, so left, rescheduled for today. I was at most 10 minutes late, one other person ahead of me, my name was called and prior to me saying anything staff person says " you are 10 minutes late and proceeded to tell me they are really not supposed to take me because of this. OK, but ok for me to wait 20 plus minutes? In her defense, she did not appear to be people experienced or able to communicate well. Possibly additional training needed?

Utilized Austin Oak Hill location for fingerprints. Service was poor and the receptionist/office supervisor should be terminated.

Lazy, No customer support skills, appears to unhappy in her job. Recommend avoiding this company.

I made an appointment for fingerprinting to comply with my CWP instructions. My CWP instructor advised me to go to Sled.S.C.Gov then on to making an appointment for finger printing in Clinton S.C. On 18 January 2024 at 11:20. I went to the Identogo site at 10:00 and the Lady at the hotel desk said that they were supposed to be open at 08:30 and no one had showed up this morning. More over, 4 other people were waiting to be fingerprinted. I repaired to my car and called Identogo Customer Service and explained my situation and the first thing out of her mouth was "Well sometimes Da don't open... We will just have to reschedule you for next week..." I was livid...! Ask "Who decides if they can be open or closed?" the persons response was, "Well, dats not my problem, I aint got nuttin to do wit dat." So, I ended up wit a nudder a-pointment next Wednesday 24 Janurary 2024. Last but not least, the 34 mile round trip ride for nothing was somewhat disconcerting, Brooks Barnes

I had to send hard cards for a michigan rn license for a job that is remote. I sent the hard cards on 9/21. Rejected but mailed back my application 4 weeks later with vague instructions to resubmit. Resubmitted with new prints taken by a jail employee with a badge number, followed existing protocol. Wait over 3 weeks. Tracking the email code I then find out they were rejected again but no explanation and no notification prior. They do not send back any of my paperwork per policy after 3 weeks of waiting. I call identogo and get tossed around on "customer service" and am told to resubmit hard cards again but with no insight as to why my cards were rejected again when all other state applications of mine were accepted. I asked to speak to supervisor. I'm told that they will forward my inquiry to the supervisor and he will call me. Its been 3 weeks and no phone call. I then just call the criminal background check state police division in Michigan and tell them my situation. They said that identogo never even registered any documents with them and to ask for my money back and to send a letter to Michigan state police directly asking for Michigan state police to read my cards instead of Identogo. Take in mind its December now! Identogo refusing to refund. Never have heard from their supervisor. This is causing the company I work for and patients great harm because of identogo dereliction.

Caught in the web of Identogo's monopoly, the FTC is investigating antitrust violations against IDEMIA, aka Identogo, aka Morphotrust, aka Safran – a corporate chameleon with a laundry list of aliases due to mergers and more.

This company's grip on vital citizen data is facing scrutiny. As a victim, I've experienced the inaccessibility of my own data, rude customer service, and the feeling of being caught in a rigged game. Identogo's practices are laid bare as the investigation unfolds. The government's collusion with this private entity is a slap in the face of democracy. The FTC's quest for testimonials from those who see through the scam is a glimmer of hope in the fight against this monopoly madness

My husband and I wanted to volunteer at our grandkids school so went on line filled out form and made an appointment. After waiting 1 hour we were finally seen. There was a sheet to sign in on but the guys friend came in and he went before us. You would think the school system would use someone with a better rating

I have been waiting since march of 2023 for my fingerprint results. It is now October of 2023 and I still have nothing. It has cause the job to take back the offering and I'm in limbo. I am unable to work without the clearance. I've called hundreds of times I even went to the place where I got fingerprinted 2114 Williamsbridge Rd to find out what was the holdup I got no real answers and am still unemployed.

I made a call on the day this review was written thankfully I was able to talk to someone apparently I failed to write my full name (married name included) on the application that I submitted and because of that my fingerprints could not be processed correctly. I wish I could have talked to someone earlier to resolve the issue it would have saved me a bunch of aggravation.

Customers think IDENTOGO gets their results.
THAT IS 100% NOT TRUE. Customers: YOU MUST CALL YOUR AGENCY. YOUR AGENCY ON A STATE LEVEL GETS YOUR RESULTS NOT IDENTOGO. USE YOUR BRAINS! STOP HARASSING THE EMOLOYEES BECAUSE YOU ARE TOO STUPID TO FIGURE IT OUT YOURSELF! IDENTOGO IS A FINGERPRINTING COMPANY. THEY FINGERPRINT YOU AND THATS ALL. STOP CALLING THEM FOR YOUR STUPID "RESULTS"! USE YOUR BRAIN!
ALSO*** IF YOU CHOSE THE WRONG AGENCY BC YOU DONT K OW WHAT YOU ARE DOING, THAT MONEY IF NOW THE STATE AGENCIES MONEY. YOU WILL NOT GET REFUNDED BC YOU GAVE YOUR MONEY TO THE WRONG AGENCY. ALL SALES ARE FINAL BC ITS THAT STATES MONEY NOW. IDENTOGO PROFESSES YOUR PAYMENT BUT THEY DONT GET THAT MONEY TO KEEP. STOP COMPLAINING ON HERE YOU ALL LOOK RIDICULOUS.