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iMemoriesReviews 11,636

4.7

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iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,877
value
155
shipping
153
returns
80
quality
6,282
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West Virginia
1 review
0 helpful votes
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Pricing not obvious
December 2, 2025

The final cost of having my tape converted was not clear to me. I did not anticipate that having the video put onto a flash drive would cost extra and the price was too high in my opinion.

Date of experience: December 2, 2025
Virginia
1 review
0 helpful votes
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We had been forever putting off digitizing all of our tapes, but the half-off deal made it less painful! It is an investment, but well worth it now that we have them and can watch birth, holiday and special occassions from 20+ years ago.

Date of experience: December 2, 2025
Texas
1 review
0 helpful votes
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Incredible & Priceless Memories
December 1, 2025

This very easy and seamless experience of having our old "videos" transferred to the Imemories app has been the best gift we could have ever given to ourselves. Watching our videos of our children when they were babies and grandparents at birthdays is the most treasured gift we could ask for. Our original videos were sent back to us in a secure box, and our videos that we haven't seen in 20 years were uploaded into the app within a few weeks. This was all so easy and worth every penny!

Date of experience: December 1, 2025
Indiana
1 review
0 helpful votes
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Thanks for the memories!
December 1, 2025

We were happy to find a place where we could have our tapes converted to digital. We hadn't been able to view them for years. The process was easy and the results great.

Date of experience: December 1, 2025
New Jersey
1 review
0 helpful votes
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All I wanted was to turn a vhs tape into digital. I did not see where I could just ship them the tape. They had to send me a oversized box and plastic bags to do it. They could have sent me a label. I would have boxed it. They need to rethink. This method unless the purchaser asked for it. By the ti. E I shipped it using there stuff it was overpriced and I would have not done it.

Date of experience: December 1, 2025
Texas
1 review
0 helpful votes
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Fast, convenient, affordable
November 30, 2025

I was looking for an affordable way to digitize old photos and vhs tapes. The iMemories process allowed me to do just that. It was fast, convenient, and affordable.

Date of experience: November 12, 2025
California
1 review
1 helpful vote
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Very pleased with results.
November 29, 2025

The majority of conversion were wonderful. There were a couple videos that needed to be sent back for a finer rescan. The rescan was done for no extra charge and the results definitely improved. Great customer support.

Date of experience: November 29, 2025
Maryland
1 review
0 helpful votes
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Great Experience
November 29, 2025

Everything about this experience was top notch. Easy to ship items in iMemories sturdy box. I like that they inform you of each step in the process, start to finish time was fast.

Date of experience: November 29, 2025
North Carolina
1 review
0 helpful votes
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Best thing I've done
November 28, 2025

The access to my old videos is priceless. They are right there on my phone any time I want to watch or share them. Thank you so much!

Date of experience: November 28, 2025
Florida
1 review
0 helpful votes
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Great service and results
November 28, 2025

Very happy with the complete experience of iMemories! From the filling out the form, receiving the shipping box with bubble wrap, to the wonderful digitized slides! Highly recommend iMemories!

Date of experience: November 28, 2025
Arizona
1 review
0 helpful votes
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Quick, easy process
November 28, 2025

Our photos, slides, and negatives were processed and returned very quickly over just a couple of days, which may be due in part to being located within two hours of the company. Once the digitization was complete, downloading more than 300 files was simple, and we were able to transfer everything to our storage system with no issues. We did not pay for expedited service or enhancement features. Also, only used the digital library and did not request a CD or thumb drive, so cannot speak to those options.

My only recommendation concerns the file-naming convention. Every image was labeled with "family" photo or "family" slide prefix. For clients using the service for professional purposes, and for collections where dates, subjects, or categories are unknown, a more neutral and systematic naming approach would be extremely helpful. As it stands, we didn't benefit from the default naming and all files were renamed to remove "family" due to the professional nature.

Overall, I highly recommend their services for the speed, quality, and ease of use. Just be prepared to receive a high volume of email not related directly to your order.

Date of experience: November 7, 2025
Virginia
1 review
0 helpful votes
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Great service and prompt!
November 28, 2025

This is the second time I have used them! My experience both times was very good with all media returned as well as links if preferred or usb.inhave not tried any emhamcement yet but still would definitley use them again

Date of experience: November 28, 2025
New Jersey
1 review
0 helpful votes
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Memories are awesome
November 28, 2025

All of my favorite home videos were carefully sorted through and put together so now we have them forever digitally I cannot express how happy I am with these services

Date of experience: November 28, 2025
Texas
1 review
0 helpful votes
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Smooth process
November 28, 2025

Everything went well and the process was easy. The only downfall was that the sound on the videos from one VHS tape was not good. You can hear the video tape playback very loudly. I was informed there was nothing they could do about it. And the extra AI improvements were nominal.

Date of experience: November 28, 2025
California
1 review
0 helpful votes
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Great service
November 27, 2025

The service was amazing from start to finish. So easy & very quick! My only thing is the app. The app closes out like 2 to 3 times when trying to open it. Other than that I have had no issues.

Date of experience: November 27, 2025
Florida
1 review
1 helpful vote
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DVD's digitized
November 27, 2025

IMemories did a great job digitizing my DVD's. They came back quickly too. The only downside is that one DVD had a red mark and wasn't digitized, but didn't have an explanation as to why.

Date of experience: November 27, 2025
Colorado
1 review
0 helpful votes
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Great experience!
November 26, 2025

It's great to have these images out of boxes from that hallway closet. Even better to be able to send them to family and friends who remember those memories.
What a great service. Timely, careful, and beautifully communicated. Great experience. We've sent two batches of memories already, more to go!

Date of experience: November 26, 2025
Pennsylvania
1 review
0 helpful votes
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Family Memories
November 26, 2025
Updated review

We are empty nesters and moved into a new home. We packed up all of our home memories including videos from the past. My oldest daughter is having our first grandchild which is bringing back so many memories of raising my children. I decided it was time to have those memories back. I packed the old videos and sent them to IMemories. It was so easy and the best decision I've ever made. I have my family
Memories back. My husband and I cried watching the birth of our 3 children.

Date of experience: November 26, 2025

Family Memories
November 26, 2025
Previous review

We are empty nesters and moved into a new home. We packed up all of our home memories including videos from the past. My oldest daughter is having our first grandchild which is bringing back so many memories of raising my children. I decided it was time to have those memories back. I packed the old videos and sent them to IMemories. It was so easy and the best decision I've ever made. I have my family
Memories back. My husband and I cried watching the birth of our 3 children.

Date of experience: November 26, 2025
Michigan
1 review
0 helpful votes
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Order received
November 26, 2025

I resent that I have to answer a survey just to confirm that I rec'd my order. If I don't I keep getting emails reminding me to confirm receipt. I was happy with your service until I hit this mandatory survey. I'll think twice about ordering with you again or recommending you.

Date of experience: November 26, 2025
Texas
1 review
1 helpful vote
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Reel to Reel Memories from 1932!
November 25, 2025

To see my father, his parents, and grandparents in movies is a profound experience. The oldest great grandparent in movie form was born in 1872!

Date of experience: November 25, 2025