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IMVUReviews 116

1.3

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IMVU Reviews Summary

The company has garnered a reputation marked by significant customer dissatisfaction, primarily due to inadequate customer service and frequent account restrictions. Users express frustration over slow response times, perceived unfair bans, and a lack of support for harassment issues. While some appreciate the platform's social aspects and nostalgic value, the overall sentiment leans negative, with concerns about security breaches, fake profiles, and a toxic community environment. Customers feel undervalued, especially when financial transactions are involved, leading to a growing sentiment that the service prioritizes profit over user experience.

This summary is generated by AI, based on text from customer reviews

service
40
value
34
shipping
20
returns
25
quality
37

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South Africa
1 review
2 helpful votes
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$#*!ty game
May 21, 2020

This game is a waste of money, i joined as a VIP for my birthday and i never became VIP! MY money was wasted and i want it back! AfterThese mother$#*!ers took my money on top of that i played IMVU with my sister and her account wasnt like mine at allllllll hers was different she got the full package i didnt at all, like $#*! you IMVU i hate your stinky asses my money was waste you $#*!es i hate all of yall and i am coming after corona to sue the $#*! out of you you dumb $#*! $#*!esssssssss Like suck my motherfucling $#*! i hate you all and i want my money and time back you stupid mother$#*!as!

Date of experience: May 21, 2020
New Jersey
1 review
5 helpful votes
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DONT LET PEOPLE
May 19, 2020

They false u ban from creating even if u know they right they dont own there mistake they falsing Acuse people

Date of experience: May 19, 2020
Canada
1 review
0 helpful votes
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I have been on IMVU for 13 years. I have had many ups and downs with the website, but that happens. Especially when the client (Application) crashes. Whenever I had a problem, I would file a help ticket. They would normally respond within a day or two. It's not that bad. If there is any harassment or people discriminating you in any way, REPORT THEM. There will be a red flag next to their avatar name. Imvu will get a copy of the chat you, we're just in and investigate. Read the T. O. S (Terms Of Service) If there is anyone under the age of 13. REPORT THEM. You have to understand that Imvu is just like any other company, They aren't responsible for every user, besides their employes. If someone is truly being a $#*!head, Report them. Block them. Whatever you have to do, Do not encourage them. With that being said, I don't work for IMVU. If I did, I wouldn't be writing this review and I'd be getting paid. -. Imvu is a unique virtual reality, and there is many hidden gems within this reality. You just have to find them. Before you sign up with Imvu. Please do yourself a favour and read the T. O. S. Some things are banned on the website and chat client/Application.

Date of experience: May 6, 2020
New Jersey
1 review
0 helpful votes
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Crazy
March 14, 2020

I'm playing on my computer and tell me why i cant type anything in. This is crazy me and my friend are trying to play a game. Like e have the same WiFi but she can type something in while i cant. Imvu needs to step up there game. Because are gonna get really mad {aka} like me for this. THIS IS CRAZY

Date of experience: March 14, 2020
Canada
1 review
18 helpful votes
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Terrible
February 23, 2020

You have to pay to get anywhere and the bullying and harrassment that ppl do is insane and imvu does nothing about it you can report it all nothing gets done about it

Date of experience: February 23, 2020
Canada
1 review
15 helpful votes
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I have been on imvu for 4 years now and over the course of 4 years I have created many rooms and every time I create something it ends up being wrong with imvu terms and condition, now keep in mind I use the furniture that they allow to be sold on imvu shop. I got my account banned because my AP room didn't sit well with General audience terms, this is so wrong why is an AP room compared to GA terms and conditions? Then why pay for AP when you will be treated like a GA anyways? My account was banned for 14 days and when I asked exactly what part of my room was wrong all I got was the descript, and when I asked what word what sentence I simply told ot read the GA terms and conditions for an AP room -__-

Date of experience: February 17, 2020
Ohio
1 review
29 helpful votes
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Thieves and hacks
January 7, 2020

You pay for AP, and they don't give it to you. You pay for vip, and when you try to cancel the subscription they try to hang up on you so they can continue stealing from you

Date of experience: January 7, 2020
GB
1 review
38 helpful votes
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You would think with AP that you would have more stuff, but IMVU think overwise and remove ANY AP items even though you need the AP feature to see it [which is a 1 off payment of $5]. Go to SL or Red Light Central if you want a good Adult expeciance

Date of experience: December 10, 2019
Oregon
1 review
142 helpful votes
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This whole service is a giant sham. They'll steal your money. Customer service is absolutely impossible to deal with and clearly out of India.

Date of experience: November 23, 2019
GB
1 review
13 helpful votes
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Waste of humanity
October 9, 2019

The platform itself flawed, and support is non existent now you don't get a response. As far as the people go, and that is the important thing, you mostly meet embittered women who are not happy with their life/husbands. Do they see IMVU as a release? No, they see it is as revenge against men. They will rise up to being Mods abuse whatever powers they think they have, and go back to their embittered lttle lives they failed at. In short it is a failing business model populated with skanks who you would not want to meet in rl

Date of experience: October 9, 2019
Georgia
3 reviews
641 helpful votes
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All in 9 Days
October 5, 2019

$300 DOLLARS BANNED... DO NOT SPEND YOUR HARD EARNED MONEY WITH THIS SITE. No matter how you look at it, THIS IS THEFT,,,,

Date of experience: October 5, 2019
Indiana
1 review
1 helpful vote
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Imvu addicted lol
October 5, 2019

Alot has changed i agree but ive been on imvu 10 years and i much prefer it to any other game hands down. Im a creator and a vip member i think its well worth the vip charge and the credits if you get vip you can catch sales that are 45% off which is close to what the credit sellers used to do. But advise to anyone do not click on free credit links they are scams and steal your account. Also a good way to go is try blocking them if you cant then you know its a ligit imvu staff memeber.

Date of experience: October 4, 2019
Texas
1 review
67 helpful votes
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Absolutely Useless
October 3, 2019

IMVU is an ABSOLUTE WASTE of Time. You pay real cash to get credits and VIP in order to develop items and if it doesn't pass peer review they don't let you edit the product in order to make it something that CAN pass but they will take your credits regardless. It's basically 1000 Credits per $1 spent and in order to get a good Avatar you need at least $20. You pay $10 a month for VIP which nets you 5,000 Credits. The Engine on this game is useless and severely out-dated. Stay away and save your Mentality. Second Life is more money but I would recommend that if your PC and Wallet can handle it.

Date of experience: October 3, 2019
Oregon
1 review
73 helpful votes
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Horrible service
September 3, 2019

Management is awful. Customer service is awful. The product is developmentally confused. Not worth investing your time or money into.

Date of experience: September 3, 2019
Georgia
2 reviews
534 helpful votes
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That's right guy's grab you a 13 year old and do your thang HELL if the parent's can't raise their kid's why should we...

Date of experience: July 17, 2019
Washington
1 review
70 helpful votes
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In looking at this program/site I understand why our world is so screwed up. People have an opportunity to virtually create the world they want and what is IMVU full of? Rooms where enacting pedophilia, bestiality, rape, all form of violence against women, necrophilia and any other sick perversion people can think of. One good look at the majority of the AP rooms is evidence enough. Couple that with a company who not only permits users to steal from each other, cheat buyers by changing sold products, removing inventory products and like so many companies, repeatedly removing benefits that were part of the program initially. They promote hidden gender and orientation in the name of pc - I call it BS.

Date of experience: July 5, 2019
Australia
1 review
82 helpful votes
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I wasted $20 on imvu credits for my character and i thought it would get rid of the "guest_" tag in my name, WHAT A WASTE OF TIME! Turned out that i had to pay $20 on paypal, i refuse to get paypal and go through a long process for such a small issue.

Good riddance!

Date of experience: June 18, 2019
Malaysia
3 reviews
4 helpful votes
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IMVU
May 19, 2019

Ya, I just confused with imvu. Oh it's for chat/games. Pretty good though. Even I'm confused and ya that's it

Date of experience: May 18, 2019
Barbados
1 review
65 helpful votes
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Annoying
May 17, 2019

This is so $#*!ing stupid u only support the famous imvu players ur challenges are $#*!ed u should really make them easier and make them able to enter from the app not having to go to a website that makes no sense your wheelspins are stupid make the higher and make it easier to get money like for people who's phone can't install your verification apps on your free money websites and make the default look better and give u more credits when u start off playing like 10k and I spent so much time on this damn game and as u make credits there gine straight away I'm going to give this game one more chance

Date of experience: May 17, 2019
Arkansas
1 review
80 helpful votes
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Garbage $#*! game
April 15, 2019

This game is actually a representation of how a $#*!ty game should be. At first when I played this game i thought it was pretty cool becaue it had cute clothes etc and they give at least 4000 free credits, but the moment you run out of credits and try to earn more it is a huge pain in the $#*!, they make you do a million surveys for almost 40 mins just to give you 10 credits when it says your supposed to get 1000. And dont even get me started on how weird and rude the people are on this game, your just gonna have to play it for yourself because I am not about write about that $#*!. And the graphics are trash, the maps are ugly and its just a retarted game overall.

Date of experience: April 15, 2019