business logo of Instagram

InstagramReviews 461

2.6

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Instagram?
grey star
grey star
grey star
grey star
grey star

Instagram Reviews Summary

The overall reputation of the company reflects significant dissatisfaction, primarily due to a perceived lack of effective customer support and transparency. Customers frequently express frustration with automated responses and difficulty in resolving account issues, leading to feelings of neglect and confusion. Additionally, concerns about the prevalence of fake accounts and content moderation practices contribute to a toxic user experience. On a positive note, some users appreciate the platform's visual appeal and connectivity features. However, the overarching sentiment indicates a growing discontent with the company's responsiveness and commitment to user well-being, suggesting a need for improved customer engagement strategies.

This summary is generated by AI, based on text from customer reviews

service
171
value
153
shipping
122
returns
116
quality
154

We monitor reviews for authenticity

District of Columbia
5 reviews
6 helpful votes
Follow Jun M.
Unfollow Jun M.
Share Review
Report Review

Great app
December 1, 2016

Love the "new" (not so new) design. Used the app for my "picture a day" challenge.

Date of experience: December 1, 2016
Germany
1 review
1 helpful vote
Follow walaa s.
Unfollow walaa s.
Share Review
Report Review

Great support
November 24, 2016

It was the 1st experience to me to promos on instgram, it was great trying Noworriesbot agent was helpful and he kept answering all my silly questions till the end, waiting for the results through out the month

Date of experience: November 23, 2016
Arizona
1 review
1 helpful vote
Follow Quiona W.
Unfollow Quiona W.
Share Review
Report Review

I will recommend no one that is very pleasant looking not to use this service. They basically just asked me for 100 dollars not to mention that I am a computer network specialist as well. Some lady I was on the phone with called me beautiful. She first said that there is no way she can get access to my page but that still does not make sense because the only time I ever logged into my Instagram account is from my phone. I am the only one that use my phone anyway what she did not know. I did not tell her that.

Date of experience: October 19, 2016
California
1 review
0 helpful votes
Follow Summer I.
Unfollow Summer I.
Share Review
Report Review

Instagram couldn't send a link to reset password, not to respond to email, when i called them technical support whole day, they find way to charge for help center, hacking.
They are terrible, just repeating characters for username and email address, they were like elementary school with weird accent and force linking on facebook page to get all information, still not able to retrieve password, then they hang up on me and are very rude.

Date of experience: October 6, 2016
TW
1 review
1 helpful vote
Follow Monte K.
Unfollow Monte K.
Share Review
Report Review

Fake account
September 17, 2016

Someone created an account using my e-mail address. Supposedly the account has been deleted and yet when I try to create a new account through facebook it tells me the e-mail address already has an account. When I try to create an account directly through instagram it says, "something went wrong". Right now I just want to make sure my e-mail address is fully released from the fake account so I can create an account to confirm it is released and then delete that account and never have anything to do with Instagram again.

Date of experience: September 17, 2016
Georgia
1 review
1 helpful vote
Follow Cindy K.
Unfollow Cindy K.
Share Review
Report Review

My daughter was logged out of her account somehow. We went into and it kept saying the password was incorrect, we requested an email link to change it. Got the link, reset it, with no luck! It would not let her in. I called customer service. First of all, I could not understand them, and they were going to charge up to $50.00 just to fix her account. When I questioned it, they were very rude and hung up on me.

Date of experience: August 20, 2016
GB
1 review
4 helpful votes
Follow angela b.
Unfollow angela b.
Share Review
Report Review

Have has instagram for ages then one day went into my account to find all my photos and followers those i am following all deleted! I managed to reupload some of them but over 100 are missing. Have emailed them but they refuse to help or restore my photos. All I get are useless emails. They totally refuse to help. I am furious and am going to take legal action against them. Everyone out there be warned. Over 600 people have contacted me with the same problem. Vile useless site with no customer service just rude ignorant staff.

Date of experience: July 23, 2016
Canada
21 reviews
14 helpful votes
Follow Myles C.
Unfollow Myles C.
Share Review
Report Review

Best photo sharing app very simple controls and even a direct chat.

Date of experience: July 12, 2016
Oregon
1 review
5 helpful votes
Follow Danielle B.
Unfollow Danielle B.
Share Review
Report Review

This glitch happens when an account with no name has under 100 followers. When someone views it, the account will appear to be owned by someone in their phone contacts, that doesn't actually own the account. This glitch is not big enough to stop you from downloading the app, but it does make it harder to identify who runs certain smaller insta accounts. Because of small glitches like this, I can't give the app a full five star rating. This glitch is rare, but I know several people who have experienced it.

Date of experience: July 2, 2016
Minnesota
13 reviews
32 helpful votes
Follow Abby C.
Unfollow Abby C.
Share Review
Report Review

Hacking
June 16, 2016

I think first it is amazing! But second there are multiple links that are allowing the creator of the link to access accounts currently there are about 4-5 people that have created 1-2more accounts in result of this and it is continuing harassment and bullying by them and the pictures they are being tagged in the comment section.

Date of experience: June 15, 2016
Germany
3 reviews
2 helpful votes
Follow Lidya W.
Unfollow Lidya W.
Share Review
Report Review

Like it but...
May 10, 2016

Previously it was better, when I could see all of the activity... now its more news sort of stuff

Date of experience: May 10, 2016
Australia
9 reviews
38 helpful votes
Follow Wesley T.
Unfollow Wesley T.
Share Review
Report Review

Corrupted
April 29, 2016

Instagram is actually a corrupted company, and they also have a failed system.
They take money from other companies and allows them to do whatever they want on the social media platform.
The way they protect the right of their users is beyond poor. You cannot leave certain comments (even non-abusive ones), someone can report you for no reason and you'll get blocked or deleted.

Date of experience: April 29, 2016
Texas
1 review
8 helpful votes
Follow Jason B.
Unfollow Jason B.
Share Review
Report Review

Instagram is a place that breeds bullying, inappropriate material and fraud. Anyone can create an account with your name and post whatever they want. Instagram will do nothing about it. I speak from experience with this. This is what leads to bullying and destroying the life of a child. DO NOT LET YOUR CHILDREN USE INSTAGRAM!

Date of experience: April 27, 2016
Arkansas
1 review
2 helpful votes
Follow Meghan B.
Unfollow Meghan B.
Share Review
Report Review

$#*!ing sucks
March 24, 2016

I absolutely hate instagram I had for two days and it deleted my account for some stupid reason because someone who doesn't like me reported me and they deleted it there for instagram can shove it... DO NOT DOWNLOAD...

Date of experience: March 24, 2016
California
81 reviews
219 helpful votes
Follow Jesse R.
Unfollow Jesse R.
Share Review
Report Review

Instagram is perfect for me. I've always been a photogrpaher ever since I was five years old and Instagram lets me add photos instantly. There's even my instagram girlfriend that instantly likes my photos and I like her sexy pics in return. Someday I'll meet her and do non-PG13 things to her.

Date of experience: March 3, 2016
Germany
24 reviews
212 helpful votes
Follow Sam S.
Unfollow Sam S.
Share Review
Report Review

Not For Me
January 31, 2016

I hate the fact that you can only use it haveing a mobile or tablet. I think it is a great idea but I will start using it once they allow desktop users as well.

Date of experience: January 31, 2016
Oregon
7 reviews
39 helpful votes
Follow Mark D.
Unfollow Mark D.
Share Review
Report Review

Meeeeeeeeeeh
January 14, 2016

I used to LOVE, LOVE and LOVE Instagram but with this flood of advertisment now i don't even open it so often as i used to. It's just annoying as F! Just like on FB! Zuckerberg, better change something soon or you'll loose a lot of customers.

Date of experience: January 14, 2016
Utah
114 reviews
1650 helpful votes
Follow Justin T.
Unfollow Justin T.
Share Review
Report Review

Way better than Facebook
December 28, 2015

Instagram is perfect, you get the fun photos of your friends and family without all the drama of whiny Facebook posts! And the filters make it even more fun. Easy to use on the iPhone!

Date of experience: December 25, 2015
Georgia
1 review
1 helpful vote
Follow Lewis w.
Unfollow Lewis w.
Share Review
Report Review

I have bought alot of things off this Instagram page. They are legit. Be aware of other pages. They are the best out there trust me. They are paypal verified which meansif do not get product paypal will give you your money back.

Date of experience: October 14, 2015
California
1 review
0 helpful votes
Follow Jeff V.
Unfollow Jeff V.
Share Review
Report Review

I was able to leave one comment on some overly dressed up wepons that I felt were not sinsable in any way. My next comment was on a gold colt 1911 and they denied when I said not on my paycheck by saying they ristrict certaint content to pretect the public. Sounds to me like they restrict any thing that doesn't promote there members. I read about how nazis woukd restricict any negative propaganda and even russia did so. Should i fear the instagram SS Our even there KGB. Maybe this is a little over done but not when I say thet instagram does not allow a simple freedom of speach. I'm just a man with an openion. Nothing desrespectful our minacing at all

Date of experience: August 25, 2015