ISSUUReviews 80

I paid $528.00 for the period Feb 9,2024 – Feb 9,2025 Premium Annual
I just received an invoice for Feb 9,2025 – Feb 9,2026 Unlimited Annual $2,259.00

I never upgraded my account and in fact I want to cancel this account totally but I am not able to do it. I no longer want the service for the upcoming year. You cannot call billing on the phone and they send you automated messages that are not helpful.

John Berger
*******300

Was charged/debited $2,400.19 (a 450% increase over past years) without authorization, for an annual account subscription that I did not renew. No reply from multiple messages to Customer Support Team (largely run by an AI Bot that replies the same message over and over), nor their Supervisors. Unless they return my funds, I am contacting local authorities, State AG, news media, and BBB. Whatever happened after being acquired by Bending Spoons, I will not rest until this matter is resolved.

They will charge your card without your consent far more than your agreed to pay! Then they will ignore your request for a refund. Avoid this company!

I found content on Issuu's website that violates their Community Standards and Terms of Service. It contained personally identifiable information on a great number of people and the textual descriptions of the posted content made defamatory/libelous claims against individuals that is false.

I've been trying to report this to Issuu for a week. I've tried every phone number I can find and emailed every email address I could find. I've left voicemails and gotten zero responses (via call or email).

Finally I realized they had a live chat feature for paying subscribers so I created an account and subscribed... only to not see the live chat feature available via the help widget like their website states you should.

I would VERY MUCH like to hear from someone at Issuu to help me get this content removed from their website as quickly as possible.

I have been trying to delete / deactivate my account and customer services has taken days to get back to me and has me going in circles. I've tried to delete account several times and it says "service unavailable". Customer service has been offered no help. I've tried emailing several times, and calling the 800 #, left voicemails and no one has gotten back to me. This company is a scam. Do NOT USE THEM!

Issuu has the WORST customer service. I cannot find the user name or password for the account I inherited at work without their help, and so can't get to the dashboard. Issuu will NOT let you talk to a human, only stupid drop down menus, each more ridiculous than the last. I'd love to hear from a human there, but it looks like they just have sales people intent on continuing to foist this product on the public. TALK TO ME, ISSUU!

Our company recently uploaded our first publication on Issuu.com. We have found the site's navigation fairly intuitive, and have been able to chat with customer services reps for any other issues we could not solve ourselves. In both cases with chat, the rep quickly answered our questions. In another case, we emailed a question to support and received and answer with a couple of hours. We are using our own marketing to drive readership to our magazine, and have been very pleased with the results. No one has had any problems accessing the magazine on Issuu.com

I've signed up for Issuu 12 years ago when it was free for up to 500 pages per publication. Despite a couple of UX bugs it was the best free publishing services for magazines.
I used it to publish our non-commercial student magazine and the idea was to have it free and accesible for public. I even embeded the publications on various sites.
Recently, I discovered all the magazines are hidden from public view?! Reason: they sneakily changed the terms and conditions and now demand 28 dollars per month to keep the magazines that I already had uploaded years ago! On tom of that, the upload dates are scrambled, the statistics are gone, and the whole site feels like a ghost town. Sad indeed.
I will move to another service, which is a pain since I'll have to re-embed all the old publication links.

When I search for doll magazines, I also get child sex doll publications and catalogs. Repulsive. What company allows these? Will not use ISSUU for ANYTHING.

Nobody was properly informed of these changes and they are severely limiting what we can and cannot publish. The document and file sizes are ridiculous. This will be the reason I no longer use ISSUU. Such a disappointment.

Fliphdmo5 is really frustrating and does not allow you to share or have multiple pieces of paper! :(

Tl; dr Great UX, Regularly pushing new improvements

I have been using Issuu for 2 years at the company I work for. We needed a better way to host our marketing publications online, and after discovering Issuu I helped convince by supervisor it was a worthwhile investment. The key reasons we use Issuu are the UX and analytics. I've already recommended the service to some of my counterparts at other organizations.

I have run into some issues with their tool that auto-pulls articles from your publications, but it's not impossible to work with because of the built-in editor. Issuu also regularly puts out new tools and bug fixes, so I'm sure they'll get that sorted soon.

We've been using ISSUU for about 8 years and have been really happy with the publication options and how user friendly it is. Plus, everyone's been helpful anytime we've had questions.

ISSUU is now a part of the life of my publishing business. I am the publisher of Grown at Home magazine and I love the fact that ISSUU produces a quality magazine that offers statistics. These statistics help me measure readership. ISSUU also gives me the option of creating visual stories from the main points of my articles. They offer article stories as well. Some of the feature for these stories are limited but ISSUU upgrades ever so often. Plus, it hosts regular workshops that show me how to get the best out of using ISSUU. The sales team is friendly and easy to work with. I love using ISSUU. It helps to give my business the professional image that I always want to achieve.

As a charity on the cutting edge, Issuu provides us with an engaging, immersive magazine experience that enables us to share the story of rare disease to reach a wide audience. We absolutely love the platform and so do our readers!

Issuu is really easy to use and they've added more integrations such as with Canva. We've used it to create digital magazines that offer local resources and generate brand awareness. With our subscription level, we can remove watermarks, embed, etc., which is key. We've gotten great feedback, have embedded them on websites, and see high read times, increasing time on page and boosting SEO. Their other features like GIFs are really handy and quick to create. I'm looking forward to using Visual Stories and producing more great content through our Issuu subscription.

ISSUU is a wonderful way for our gallery to showcase our artists and exhibitions to a worldwide audience. We also use their social media tools which gives a cool way to share our catalogs.

I thought I would love this cuz everybody was using it... well, not so happy. Barely works, uploads take at least 5 attempts to process and/or register. Just keep trying and it will work eventually... the stats are rarely accurate and even more rarely up to date/current. Today I saw there were 72 click thru's from another source and Issuu only shows 20. Geez. I am going to be looking hard for another host for our online magazine.