I'm sharing my experience as a customer with Italist for so long. Italist always provide me a reliable feeling. The products' quality is great with a very competitive price. I'd like to say Italist is the site for luxury shopping!

I bought a air of white hogan shoes 5 months ago. The glow has start to melt little by litle and stained them indelibly. The deny it and turned us to hogan (Todsgroup), wich do not affirm not even the authenticity of the product!
According to european law, if a product proved to be defective in 6 monthes period, despite any policy of returns, the trader is obbligated to compensation (http://ec.europa.eu/consumers).

Wrong products received and you still have to pay the shipping fee to return it. Is this website illegal fundraising just by sending the wrong item and collecting shipping fee for returning the product? For about 240 dollars product you will have to pay 40 dollars to return it. Their online customer chat is an automatic robot! They set the chat to show that there is always two people in the line and by the time it gets to you, there is only automatic message telling you write emails to state your issues and will not reply AT ALL! By the way, they are only founded in Italy but definitely NOT NOT NOT located and ship from in Italy. THINK! What kind of online retailer website will continually emphasize their product is legitimate? THINK again! Will you write ten pages essay reviewing how good a retailer website instead sharing the real product you bought on social media? Only those who truly found this website awfully annoying will write reviews, right? In this case which is me! If you want get luxuries, please go to website that has actual store, mall, or just go to the brand's official website! I bought my glasses on italist just because it is a past season product and is out of stock on the other. I need it for driver's license renewal now it is waste of money BECAUSE IT IS NOT EVEN THE RIGHT ONE. Don't even mention their delaying shipping system, now I have to return it by paying my own money! This account is newly signed because I originally want to write google reviews but italist don't even have one. I will not only write reviews on this website but on the Chinese Weibo, little red book, and Japanese social media with pictures too. I don't know why they don't answer ANY email and I don't know why I cannot upload any pictures on this website. Avoid.

Italist has in season designer clothing for the BEST prices. These are the prices people go to Europe to pay and they're shipped to my house…FOR FREE! The shipping was so quick, i'm so happy with the purchase i bought. I got shoes, they were packaged beautifully :)

They bank on you not liking the item to rack up money in the return! I bought a bag with the model number directly from Fendi that matched the color of the item I wanted. The site had the same model number and color. I get the bag, it is laughable that the bag is what was advertised or that it is the bag model number. I send the custom service with pictures of the color on their site, a live picture from the Fendi store and the bag in my home. They ask for additional picture which I provide, They then send a email with my photos ALTERED with a photo app! Yes altered to be darker to match the actual bag. The letters and color other other items in the background are darker as well! I will never order from them AGAIN! Please look at what I am supposed to think is the same (correct bag) and the lighting from my computer/picture is slightly off. NEVER EVER AGAIN. I also reported them to BBB.

Ordered a pair of shoes £499, and returned. The returning charge was £133. Be careful and rethink before placing a order!

Amazing selection of products. Order arrived on time and in perfect condition. Luxury items at an affordable price.

The prices are great, you can definitely save money and the delivery is fast and efficient. This is my sixth order and each time, no complaints.

They charge you about 30% of your purchase to return and claim it's duties etc but I've never dealt with that massive of a return charge from other European sites.

DO NOT BUY. They sold me a fake Bottega purse and refused to accept responsibility because their boutiques are responsible. Terrible experience and $2,000 out due to a fake.

Great opportunities to find some nice items at a good price. Many luxury designers for everyone. The shop also looks good.

I love shopping on Italist. Their interface is easy to use, prices are unbeatable and returns are incredibly easy.

Ordered a Vee Collective bag at a great price- most competitive I could find. Bag arrived from Italy to Australia with a week. Awesome.

Please avoid buying from italist as they don't comply with the ecommerce regulations, instead they take a lazy way out by tempting you with low prices (which are actually not low at all as they add taxes in the shopping basket) but when you return an item, they take away over 30% of what you paid.
In my recent experience, I returned two items and that cost me €228, because they take the 20% custom fees (twice!) plus the return shipment. Yet, they misleadingly advertise that they only charge you €52 (they took 4 times more). WHAT A LIE. My complaint request was ignored. Such practices should be banned by ecommerce regulators. Italist - you should be ashamed of your customer service, learn from net-a-porter, outnet, yoox how to do ecommerce properly, if not too late. These brand will survive but you won't.

I prefer buying designer clothes only. Yeah, I heard a lot from m yfriends that I overpay for a brand, but it's my collection and only I can decide what to do with it. Nowaydays people bother a lot about what other people wear. They believe that if they express their opinion something might change. It's not like that. This is my favorite store in terms of branded clothes. Everything because I noticed it couple of years ago and periodically buy here branded clothes. I appreciate this company because of velocity of delivery, quality of clothes and polite attitude. That's why I choose it and I hope we will cooperate many many years more.

Quick fast shipping, great quality. Will definitely be using again. I ordered from them because of the guaranteed fast shipping and it got here on time and i got my product when i needed it. Super helpful

Excellent service and time between when I placed the order and they shipped. The product was exactly as described and great quality!

Excellent products high end designers fast free shipping. Definitely a website I'll recommend to anyone