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JC Penney has a rating of 1.8 stars from 528 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with JC Penney most frequently mention customer service, credit card and order online. JC Penney ranks 80th among Department Store sites.
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If you need "regular" clothes in a hurry and don't want to spend much you can go to Kmart or JCP. Probably better quality than Kmart but about on the same overall level. They do have some good kid's staples and better than walmart bathroom product quality but not as much selection.
WOW JCPENNYS,,, ITS GETTING BETTER OVER THE YEARS,,,, I NEVER SHOPPED THERE BEFORE, BUT LIKE 2 WEEKS AGO MY SISTER ASKED ME IF I HAVE BEEN ATPENNY'S, AND I SAY NO,,,, SHE WAS AMAZED WITH ALL THE BEAUTIFUL STUFF... SKIRTS,, SHOES.,,, PURSES,,, THEN I STARTED GOING AND I AM REALLY IMPRESSED,,,, GOOD PRICES, ANOTHER BOSTON STORE FOR LESS...
I have bought many items for me and my husband and always happy with the prices! Thank you for service!
I ordered from the first time recently, a couple of pillows and a new set of sheets. They were on sale, I had a coupon and it was free shipping. My order arrived fast and I couldn't be happier! I will be sure to order from them again.
JCPenney use to be my favourite online store but I found recently they have drop in the quality of their clothing. I use to buy 3 to 4 dresses in one buy but now I can hardly find one. I still shop there for underwear for my husband as I find the prices are very reasonable.
If you've read some of my prior reviews, I'm in my early 60's; so what I might like would be dreadful for younger women. I know, because I was young once. JCP is my Go-To store for my clothes. Their prices are very reasonable, and JCP has a wide selection of clothes for different age groups and sizes. I'm on a fixed income now, so getting inexpensive clothes, at a moderate price is essential for me now. I don't buy shoes there, because I can't find the kind of shoes at the quality level I like-shoes should last a long time, so I'll buy elsewhere. JCP has a decent return policy, too. I buy dresses, jeans, T-shirts, casual and dressy shirts/tops, underwear, and sleepwear there. What more can I say-I've gone overboard already! Thank you!
Why can't your employees do their jobs and give me a left and a right shoe. Cause clearly I don't have two RIGHT feet. And when I came back to get a Left shoe, the store is all out?! Ok apparently they don't keep track of their damn shoes. WTF Never shopping at JCPenny every again.
I have been shopping at JCP for forty years. I really enjoy the store and the quality merchandise they have.
Love this site. No problems ever. They called me about a problem with an order I had transposed the numbers on. Online I've had not one issue with them. I get what I paid for and its like it looks in their ad.
The kit includes 7 pieces. Scissors, nail file, tweezers and nippers, tweezers are very convenient, do not compare with others. Case fairly hard, leather-embossed Croc different colors with metallic trim, compact size slightly larger than the Palm of your hand. It can be placed anywhere, even on the shelf, at least in the bag. Zinger set conveniently take with you on a trip, because all it is complete it is quite light and will not cause any inconvenience. It is easy to open and it securely snaps to the lattice-itself does not open even if you fall. Inside with sleek mounts are placed six essential for manicure items.
Ordered a lot of items from J C Penney online. Not only did I not get my items, they kept charging me over and over. Wasn't a good experience, and I will not shop their online store for any other sales
I have gotten super service and quality products from JCP. Prices are fair and quality is excellent. Customer service has always been great.
I like shopping here, because they usually have a good selection of clothing, and they are not outrageously priced. I like that there is usually a sale going on for what I am there to purchase, anyway. Their clothing is current with the latest fashions. The few times I have had to return something, it was always easy and the sales people have always been helpful and nice.
I feel compelled to write about my Incredibly negative experience with J. C. Penny, specifically through purchasing furniture through their online store. We decided to purchase furniture through J. C. Penney's online store, as we had recently bought our first home and we wanted a store with generous financing options. We bought a sectional couch and bedroom set, including bed and frame, through them. The initial payment was made on 11/24, and the first sign of trouble was the amount of time it took to get any of these pieces delivered. It wasn't until mid to late December that we received even a portion of our furniture, and of course their delivery guys ended up beating up our walls on the way in to set it up. What's more, when they delivered the couch to us, it was the wrong couch. The delivery guys had to pack it back up and bring it back out our front door--we ended up cancelling that order, as at that point we were convinced JC Penney was not competent enough to fulfill an order.
The coup de grace was that, as of our current statement, we are apparently being assessed interest on what was supposed to be a 0% interest promotional purchase (Nothing is truly free, and I am sure we paid more for these product precisely because they were qualified promotional purchases). It seems JC Penney was trying to scam us out of interest on part of our payment, hoping we wouldn't notice.
Needless to say this will be the first, and last, time that we will be buying from JC Penney. This company needs to go ahead and die already--it's time has come and gone.
JCPenney is one of my favorite stores when I was a child my mother would go to jc penney and I would i be so happy and today its still one of my favorites so many products customer service is awesome affordable a great store thank you for so many great shopping experiences many kudos to a terrific store
For a big enough store as JcPennys is, there was absolutely no one working. We walked through the store for about 15 minutes trying to find someone. As we found someone, she was busy with a customer already but had to fall for assistance. So she took us in the mean time. While we were checking out the pair of pants we had didn't have a tag on it, so the lady said I'm sorry you have to go back and get another pair. And there's also a customer service desk on the way.
First of all, you are a sales associate, you can look up the pair of pants on your computer and reticket the pair of pants with a matching one.
Second of all, we walked all the way over here because you were the only one available, why send us somewhere where there is no one else?
Unbelievable.
I shop online as I live in Australia.
The choice and quality of clothing is great.
I couldn't find fault with their shipping cost. Thank you JCPenney.
My favorite store to shop at. I always get good deals, reward deals and coupons. I average saving 40-80% at any given time. Awesome sales...
Answer: I believe that there is a policy related to coupons. The clerk did look up your. Credit card. If you had been shopping at a grocery without your coupon it would have been the same. It is nice that at times they have made an exception for you which was good customer service on their part. Perhaps you had a new clerk that was still training or very busy. You should not blame the store for one instance with one employee. You also should not expect special treatment just because someone has bent the rules in the past.
Answer: No. A waste of your money. The original warranty will suffice.