JC PenneyReviews 528

On 08/30/2014 I purchased a sofas' from JCPenny.com. Total price under $2,000. Couches were delivered with a heavy duty staple pocking out of the bottom of the sofa chair which injured my 10 month old son to a point where he was bleeding. Plus, the larger sofa has no back support. I can hear and feel the springs poking at my back. Additionally, when I sit on the couch, I can hear a crunch that sounds like you are ripping cardboard. Unbelievable! When I contacted JCPenny, they indicated in order to return the items they would need to send out a technician. Technician came out and indicated he needed to fixed the staple on the couch chair as it is a liability. He agreed the larger couch is below manufacturers standard w/ defects. However, JC penny indicated inspectors report stated the couches were to manufacturers standards. JCPenny is charging me a restocking fee and delivery to pick up the couches. JC penny delivered poor quality, but I have to pay the price. JCPenny does not stand by there product. The customer service is way below standard. Please watch my video I posted on youtube.com and see for yourself. The link is as follows: http://youtu.be/I-bLH0UAzBI SAVE YOUR MONEY and the hassle of dealing with JCPenny, their poor quality and their rude customer service representatives based out of Maryland.

Have had two online shopping experiences that sucked. One about a month ago purchased a bathing suit top. 2 weeks prior to going on vacation. Had it shipped to store so I could get it in 4-7 days per internet instructions, not including the weekend. I know that. Called the store on day 7 and was told we don't get a shipment for another 8 days. Nice. Should of mailed it to my house. NOT. Last week ordered a suit for my daughter and decided this time to pay for shipping to house and yet again. Jcpenny is dropping the ball on customer service. It took them 1 hour to say order is processed and the next day shipped. Today I look online for tracking and my bank and nothing. I get an email this am and find out they didn't process the order for 5 days. 1 bathing suit, 5 days to process and 5 days to get shipped out. Done with online ordering. They need to get their acts together due to even Walmart can ship faster and process stuff faster. Boy even the gap store shipped my order in a total of order and process and ship in less then 8 days. Total with everything. WAke up Jcpenny or you'll continue to go down the tubes customer and fininical wise.

I've been shopping at Penney's since I was swaddled... lifelong customer.
Was especially beloved in the 80's when buying school clothing, and I still miss the Big Book and holiday catalog. OK, yes, we all shop online now...
I thought the outrage over their new 'everyday pricing' was a bit silly, if the prices would be as good as what anyone could manage with a coupon.
What I've noticed since the change is: NO MORE OUTLET (bummer) and the online inventory - where did it go? There isn't half what they used to have... click on an item, and it is only available in one or two sizes instead of the full range. If only a few things, no big deal... but while trying to select something for either myself or my daughter - I couldn't. Nothing I wanted was in my size or hers. She's a kiddo 7-8, and I'm a Medium. Geesh.

I hope this situation improves, because I've always appreciated the sort of things I could purchase from Penney's at a reasonable price, knowing I COULD purchase it from Penney's... now, not so much.