JC PenneyReviews 528

@jcpenney I don't shop at JC Penney often but my daughter wanted a pair of sweats she saw on their website. I paid $8.75 for shipping these sweats and they ended up being too small. I called JC Penney customer service and they emailed a "pre paid" shipping label. I sent the sweats back and got my confirmation email refunding a fraction of what I paid for the sweats. They charged me $8.00 to ship the sweats back! So for a simple pair of sweats I have paid almost $17 in shipping and no sweats! Absurd! Good luck JC Penney competing in this online selling world. I will NEVER shop with you again!

Never buy their white leather couches with the protection plan. First of all I found out that white couches are painted and when they come to "fix" it, they just apply another layer of paint, which tarnishes over time and needs to be reapplied. However, they won't do that indefinititely, after the second time they will tell you it is wear and tear if the top coat finish cracks or peels and then the warranty expires.

I cannot recommend people to not shop and buy at or with JCPenny and JCPenny.com.

They are terrible and extremely disappointing when comes to caring about their customers. I purchased an item on Jan 16th as part of MLK sale for an event that was happening on Jan 22nd. When ordered my item it was promised delivery by Jan 20th 2023. Item never arrives as promised at time of order. When I contacted customer service to track the order.I was told my item did not ship until the 19th and I wouldn't be receiving it until the 25th. The event it was ordered for was Saturday the 21st. When it gets here on the 25th I will not have any use for the item I only purchased from JCPenny because they promised it would arrive by the 29th.
As far as I am concerned JCPENNY and JCPenny.com can shut down tomorrow and Go out of business in 2023 and it will nit hurt my feelings at all.

If you want to be severally disappointed then waste your time and spend hard earned money at JCPenny stores or use JCPenny.com.

Great business but not always! They need to stop store cards. It is at least a threat and unfair! I get harrassed by employees there about using the cards. It will help the store and customers to stop! Almost all things i buy there are not worth keeping for long enough. Some are. Been around a long time but maybe not always in my area. I do hope they solve their financial problems when they come up and they need to be honest when they do! I try not to use their website. Not worth it for me! There often was and is talk about how the business was and is owned by a member (maybe family) of the LDS church. The business maybe wasn't always owned by them. I feel they did not live up to LDS standards but maybe that wasn't always true

I have ordered items from jcp for years now, but recently they decided to use laser ship (These people are the most incompetent delivery company going) Personal they should be shut down. I hope tomorrow my package will actually show up being this is the second time ordering it. What happened to ups (The best by the way).I know my packages will show up. So to you jcp 86 laser ship and stick to what works because I will not continue to order from you. This goes for all the retail stores who choose to use these incompetent asses!

I ordered several items from JC Penney's on 12/15/22. All items were to arrive before Christmas. I received notifications that my order was shipped. I looked at my emails again and again they were suppose to have been shipped. I called JC Penney.com and asked what was going on with my order because it states that it has been shipped. The lady looked it up and told me that my order had been lost. I was like how and what exactly happened. She couldn't tell me. I told her to cancel the entire order. Now I have no gifts for a few people and I'm very disappointed with Penny's!

JC Penny is getting worse. My orders are many times delayed and they charge too much for shipping. I recently called customer service to cancel an order and they told me one of two items was in and ready for me to pick up, yet I was not notified. In order to cancel the other item, I have to contact the store. Customer service can do nothing. Here in Overland Park KS they have half the clothing their other store has. I'm going to Pennys less and less. About ready to cancel my credit card there.

I bought two sweaters, on line, I usually wear XL and according to the on line " what is my size" XL would fit me. I received items, they were enormous! I made a return and made a separate order and ordered Large. They took out $16.95, saying because they didn't make the mistake. I understand taking $8.00 for me to drop off at UPS, but not a reason to take $8.95? What a ripoff., and they couldn't give me a better answer.

So two months ago jcp sent me my new charge card along with several coupons, including a 30% off. Apparently the extremely small writing on the back of the paper says that it has to be used on full price merchandise and lists about a thousand items it cannot be used on. I've tried for months to find one item that it actually CAN be applied to with no luck. They're not getting my hard earned money by their bait and switch tactics.

In January 2022 I bought a rose gold bridal set. The rose gold has come off the back of the engagement ring. I took the wedding band out of the box today it is tarnished so bad that it looks like the ring is eroded. This wedding band was never on my finger or out of the box. Called the store today to see about getting my money back they said all they can do is send it in to get me replacement. If it would allow it they wouldn't get any stars at all. Wish never got rings there. Pictures below are of both sides of rings.

I got a notice from my bank that a payment for JC Penney of $144.99, was returned and credited to my account. Then I got a notice from JC Penney (Synchrony Bank) that my payment of $60 was late. Synchrony Bank screwed up and it better not be a mark against my stellar credit rating. I bothered to capture the information from my bank statement however this very website will not allow me to add the photo (JPG, PDF, or Word) as it is saying the image is too big. Synchrony and JC Penney rectify your error and your reporting to the credit bureaus and email me that you have *******@yahoo.com
Thank you,
Kathy
I want an email from Synchrony Bank

So I went to the store and the price of Iron was $49.99 on sale. Unfortunately there was none available so placed an order online. When I checked my receipt saw that they charged me $59.99. When I talked to the manager she told me the price in store and online is different. First store I found which told me like that. I told them I want to cancel the order. They said they can't do it I have to do it online. So I come back home and talked to customer service. So they said they can't help me as the order has to be canceled within 30 minutes. I have been with them for more than 15 years and that's how I got treated. Very unhappy about this whole experience.

I wish I could give a -5 star rating. I purchased a pair of Ashely bar stool from JCP. I realized later that the chairs were lacking wooden support on the seat. They are super uncomfortable and make my thigh hurt. They sent me defective items. I called to JCP customer service and they denied to adjust or return of the order simply because it's past 90 days. The customer service manger was rude and simply denied to make any correction on the mistake they committed. Can a seller like JCP sell any garbage to customers and rob customers' hard-earned money? Can a seller like JCP back off from their responsibility of consumer satisfaction? I am not surprised JCP is doing super poorly and vanishing from the market. I am super disappointed and will never return to JCP in my life again, will tell to do so to my family and friends. Adios JCP!

The past two orders from jcpenny never arrived despite saying delivered. We have cameras outside of our house so we know no one took them. Their customer service is so horrible! They say call back in two days and the say call back on another day! No other retailer gives me this much of a headache when ordering online! They use the excuse saying ups marked it as delieverd but did not deliver it. Why is it onlt jcpenny ups does that to?!? Paying off my credit card and ditching this unprofessional company!

So I spent over 500 $ with JCP. Their delivery service is lasership in the VA region anyway. Lasership lost my package and marked it as delivered. Their customer service is terrible they will not get back to you. They said I should call JCP. I did. They refunded my money no hoops or hurdles. I appreciate JCP customer service. Josh was an excellent and understanding person. Do not order JCP online. Just go in the store.

My husband bought me a ring but when he left me the size was not correct. I called customer service 6 hours later and they told me that they couldn't do anything that they can't change orders and that my order arrives in 18 to 28 days and that if I want them they will refund the money and then make a new order, that sorrija was on special but now it is in regular price. I just canceled my jc penney card and will never shop there again...

The operators are polite, tactful and competent. I recommend this store for shopping and I use it myself. The employees are happy and cheerful!