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Jen's Scrubs has a rating of 2.4 stars from 163 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jen's Scrubs most frequently mention customer service, credit card and several times. Jen's Scrubs ranks 4th among Uniforms sites.
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On thanksgiving I placed an order for 2 scrub tops and 2 scrub pants. Then the next day-black Friday- I decided to place another order for a scrub top and a pair of scrub pants. The day after Black Friday I received an email stating that my second order was shipped. By Monday night I hadn't gotten an email about my 1st order, so I called them Tuesday. They said that my items had been shipped out but for some reason the tracking hadn't been added and that I should receive package by 12/9.12/7 I still hadn't recorded an email with the tracking number, so I called again, and was told that for whatever reason the package had gotten returned back to them, but that it was already shipped out and that I would receive it 12/9. Okay. I get an email just now 12/9 2:30am saying that the items that I ordered 11/26 were shipped 12/8. It took 8 business days for 2 scrubs sets to be shipped out. And both times I called they made it seem as if the items were already shipped out!
Bad customer service. I can only wonder what would have happened if I never called them. Thankfully I am not in dire need of scrubs, I just wanted to try another brand instead of Cherokee.
Best site for scrubs. Was super fast processing and shipping. 1000% better than Tafford.com.
Better pricing. Just an overall better experience. Will not shop for mens scrubs anywhere else now... Thank you Jensscrubs.com
Answer: Dear Customers, I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks. For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order! For our new customers, I realize your first experience may not have been what you expected. These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016. Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped. I want to re-assure you that as of today, I am again running the day to day operation of the business. The unsurpassed customer service is back, along with our continued everyday low price uniform offerings. Additionally, I have reorganized our teams of customer service specialists. I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past. Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow. If there is still an issue you need addressed, please email CustomerService@JensScrubs.com or call 877.672.0962. All emails and phone calls will be answered quickly and professionally. In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout. Everyone at Jen's Scrubs appreciates your business. Thank you for your continued support. Jennifer B. Founder & Owner Jens Scrubs and Medical Uniforms
Answer: Dear Customers, I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks. For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order! For our new customers, I realize your first experience may not have been what you expected. These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016. Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped. I want to re-assure you that as of today, I am again running the day to day operation of the business. The unsurpassed customer service is back, along with our continued everyday low price uniform offerings. Additionally, I have reorganized our teams of customer service specialists. I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past. Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow. If there is still an issue you need addressed, please email CustomerService@JensScrubs.com or call 877.672.0962. All emails and phone calls will be answered quickly and professionally. In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout. Everyone at Jen's Scrubs appreciates your business. Thank you for your continued support. Jennifer B. Founder & Owner Jens Scrubs and Medical Uniforms
Answer: Dear Customers, I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks. For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order! For our new customers, I realize your first experience may not have been what you expected. These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016. Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped. I want to re-assure you that as of today, I am again running the day to day operation of the business. The unsurpassed customer service is back, along with our continued everyday low price uniform offerings. Additionally, I have reorganized our teams of customer service specialists. I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past. Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow. If there is still an issue you need addressed, please email CustomerService@JensScrubs.com or call 877.672.0962. All emails and phone calls will be answered quickly and professionally. In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout. Everyone at Jen's Scrubs appreciates your business. Thank you for your continued support. Jennifer B. Founder & Owner Jens Scrubs and Medical Uniforms
Answer: Dear Customers, I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks. For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order! For our new customers, I realize your first experience may not have been what you expected. These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016. Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped. I want to re-assure you that as of today, I am again running the day to day operation of the business. The unsurpassed customer service is back, along with our continued everyday low price uniform offerings. Additionally, I have reorganized our teams of customer service specialists. I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past. Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow. If there is still an issue you need addressed, please email CustomerService@JensScrubs.com or call 877.672.0962. All emails and phone calls will be answered quickly and professionally. In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout. Everyone at Jen's Scrubs appreciates your business. Thank you for your continued support. Jennifer B. Founder & Owner Jens Scrubs and Medical Uniforms
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