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Jeulia Reviews Summary
Jeulia has a rating of 3 stars from 6,630 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 3rd among Custom Jewelry sites.
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I have written to company 4 times for an address to ship my rings to to exchange for smaller rings and still haven't received a reply.Its now past the 30 days and am worried they will scam me and tell me I'm past the time for returns not happy at all with service
Paid 25$ for express shipping then even after 4 days they didn't bother shipping anything.
Company is a scam.
Hello Jason. We would like to express our gratitude for your feedback, and we sincerely apologize for any inconvenience caused. We understand your concern regarding the delivery time of your order. Please allow us to clarify that the delivery time consists of two components: the processing time (typically 7-9 working days) and the shipping time (4-6 working days). While opting for express shipping can shorten the shipping time, it does not affect the processing time. We kindly request your understanding in this matter. If you have any further questions or concerns, please feel free to reach out to us at service@Jeulia.com. We are committed to doing everything possible to ensure your satisfaction. Thank you for your understanding.
I went to go and buy these items, but as soon as I did FRAUD ALERT, from my card's bank, IMMEDIATELY called and deactivated my card. This is frustrating because all of the reviews I read were promising and seemed legit. Buyer beware!
Hi, thanks for your feedback and we apologize for the inconvenience you experienced. We are legit and have been touching the field for many years. We assure you that we strive to provide a secure shopping experience. And it may just be your bank's tips for paying overseas. Please just call your bank to check. Or please contact our customer service team at your earliest convenience to address this issue and assist you further. Thank you for bringing this to our attention, and we appreciate your understanding. Many thanks.
Their products look good, but costumer service is not good at all. For a ring I purchased from them I offered to pay for fixing it (as they are familiar with their own product better than anyone else), but they totally refused as the guaranty time was passed. I didn't ask for free I offered to pay, still I was refused.
Hello, thank you for your feedback, and hope for your understanding in this matter. We would like to inform you that we offer a complimentary one-year warranty service for our products. Typically, if an issue arises outside of this warranty period, we usually recommend placing a new order. This is because the customer has to send the item back to us for repair and the repair cost is slightly higher. We sincerely apologize for any misunderstandings or dissatisfaction you may have experienced. To address this matter, we kindly request you to reach out to our customer service team at service@jeulia.com. They will make every effort to provide you with a satisfactory solution. Thank you for your understanding and cooperation.
Had my ring for only 3 months and it started to peel
I am sure it from this company.
Can you please verify if it is.
It was given to me as gift.
Hi, thanks for the feedback, and sorry for any inconvenience caused. Could you please offer us your order number or the name/email you used to place the order? So we can check. We provide a free one-year warranty and an extended warranty plan. Please kindly click here: https://www.jeulia.com/one-year-warranty.html to check our warranty policy. We sincerely apologize for any unhappy experience with us. Please contact our customer service at service@jeulia.com, we will try our best to provide you with a satisfactory solution. Thank you for your understanding.
I bought a ring set for my wedding and it was gorgeous. After buying them, I started wearing these but they started tarnishing. They were customized to be gold, but they started turning silver. Once I contacted the company, they stated that the warranty did not cover normal "wear and tear". I was confused because I took these off for cooking, cleaning, washing my hands and was surprised that they still tarnished with all of that, and i had only worn them for a month. I requested for a replacement or a way for the gold to stay, but they only offered me a $30 cleaning. I was heartbroken as this was my dream ring set, but we later purchased another ring from modern gents and we're quite happy with it (similar style). I have also written reviews, but have gotten blocked on their social media accounts and they have removed my review from their website. I am very disappointed and this money could have gone to another thing: save your money and spend it on another ring.
Hi, thanks for the feedback and sorry for any inconvenience caused. We have an extremely rigorous quality control process but sometimes a few defective products may sometimes fall through the cracks. We offer One Year Warranty Policy https://www.jeulia.com/one-year-warranty.html. Could you please offer us your order number or the name/email you used to place the order? So we can check. We sincerely apologize for any unhappy experience with us. Please contact our customer service at service@jeulia.com, and we will try our best to provide you with a satisfactory solution. Thank you for your understanding.
But - I got pregnant shortly after getting married, and the ring didn't fit me any more, so I took it off and contacted Jeulia Customer service about a ring resize. At this point it was well over a year since our purchase, and I understood that my free resize was not possible, and I was completely satisfied with that; what made me completely unhappy was the fact that they refused any kind of services to my ring even if I offered to pay! Not a damn thing was offered. The customer service gal couldn't even find my ring style, and kept insisting I bought a different ring from them altogether, despite having my purchase history and order number, and phots of ring in my possession. I looked moments after our conversation stating that she couldn't find my ring and within minutes, I found the ring on their site for a $10 higher price tag. I have no clue how I was able to find it, yet an employee wasn't.
I would steer clear of this company if you want to get any kind of services after your ring is in hand.
Hi, thanks for the feedback and sorry for any inconvenience caused. Could you please offer us your order number or the name/email you used to place the order? So we can check. We sincerely apologize for any unhappy experience with us. Please contact our customer service at service@jeulia.com, we will try the best to provide you a satisfactory solution. Thank you for your understanding.
They say product is Silver...how can it be. Both my daughter and I had severe "burn" marks on out fingers after wearing one of the rings. Contacted them and they told us " make sure hands are dry and don't wear it all the time" since we did this and it didn't work they said we were past the return date but offered an exchange. Why would I exchange when it will have the same results. They refused to work with me and for 2 weeks kept repeating the same email answers. While they were very nice in their replies they refused to refund my money for a product they obviously do not stand behind.
Hi, thanks for your feedback and sorry for any inconvenience caused. Firstly, we believe you must have noticed the allergy within a few days of wearing the ring, but not after 3+ months. So it had already expired the return period when you contacted us last month. Please check the link https://www.jeulia.com/30-day-return-policy.html for more info about the policy. And yes, we mentioned you could try to take a week off from wearing the ring and see if it goes away. So if there is not any better, you should have contacted us and let us know it. We will try our best to help. In order to make you satisfied, we would like to help to make an exchange for you. Please contact us via service@jeulia.com and let us know the item you are more interested in. We will move to the next step as soon as possible. Many thanks.
I bought a ring and a necklace for a total of $150. When the package arrived (weeks later from China), the ring looks/feels cheap. So fake looking, you won't want to wear it.
The necklace looks pretty, but the row of stones are facing the floor when tried on. Obviously, it's a design malfunction. After about 10 emails back and forth with customer service since the day I got the package, they told me that they need to charge me 35% restocking fee for the ring (even though unworn), and will give me only store credit for the balance. Yes, $35 out of the $100! They want me to spend more money on their product and hope that it turn out okay.
As for the necklace, they will refund me only $17 for the $49 I paid.
Don't believe the high ratings, this company is not one you should spend your money on. I see better things at Nordstrom Rack for less than $20. You also get to take it home the same day.
Hi, thanks for your feedback and sorry for any inconvenience caused. If there is any quality issue, please let us know. We offer comprehensive after sale services. Since the items you purchased are customized, there is a 35% restocking fee. If you return the personalized items to us, they are taken as discarded items. The restocking fee is just to make up for the basic material and labor costs. Hope for your understanding. For the store credit, it is just a suggestion cause many cusomter would like to accept. Of course, we will finally respect your ideas about this. Any more question, please feel free to let us know. We will try our best to make you satisfiefd. Thanks.
Ai bought a ring that was not customized and they will not refund my money. Only offer store credit after deducting a 35% restocking fee. It us well within 30 days and the ring is factory pristine with the tag.
Hi, thanks for the feedback. Could you please offer us your order number or the name/email you used to place the order? So we can check whether it is customized. We sincerely apologize for any unhappy experience with us. Please contact our customer service at service@jeulia.com, we will try the best to provide you a satisfactory solution. Thank you for your understanding.
Waiting for almost a month now.
DHL lost my pkg, almost $400,2 rings purchased for my anniversary. Now im fighting with Jeulia for refund.
My purchase was with Jeulia, i dont care who lost it, JEULIA needs to return my $$
Hi, we are truly sorry about what happened with your package. We have checked the monitoring and confirmed that our factory has shipped out all your items and packed them well. Jeulia fully stands behind our customers and must be responsible for this issue. Sorry that DHL lost your package, and they should be responsible for the loss of your package. Now we have requested DHL to investigate this empty box incident, but it will take 8-15 BUSINESS days until there is any feedback. We do feel thankful for your patience. Please feel free to contact us at service@jeulia.com if you need any help.
Not only does Jeulia.com carr a wide assortment of unique and beautiful pieces but their customer service is superb!
I have ordered 3 times with Jeulia and my items were always delivered in time and well-packed. They have a good range of products, which are of good quality as well. A big plus is their excellent customer service. They respond to all my queries very quickly
Great vendor. Awesome customer service. I absolutely love the ring. It was worth the wait. Will definitely buy from again.
It is an online jewellery store that sells engagement rings and wedding bands as well as a wide range of diamonds, gemstones, and metals at reasonable prices. Her goal is to provide us with high-quality products at the most affordable prices.
I purchased two rings, they seemed to be of decent quality but were not of true size, both were too small. When I started the return process I found out I would have to pay to return the rings and also have $9.95 deducted from my refund! It's advertised as "free shipping" so why do I have to have a reduction on my refund to "reimburse" the company for the "free shipping" policy? You only know this when you start the return process. It is not stated on the purchase site or on the ordering page. Very poor business practice and all the emails I received were just "so sorry" run-arounds. Instead of losing all that money and still not have the rings I'm going to gift them to my grandchildren. Very disappointing experience. I would not recommend for anyone to purchase from this company. And if you do and need to return the item, good luck!
Hi, thanks for your feedback and sorry for any inconvenience caused. We offer resizing service if the ring does not fit. But you refused. For return, if it is not due to quality issue, we are not responsible for the shipping fee. In addition, our warehouse for return is located in the US. According to our return policy https://www.jeulia.com/30-day-return-policy.html, although you may have enjoyed free or discounted shipping fees when you placed your order, we do pay the original cost of shipping to the shipping carrier already. Therefore, the original shipping fee will be deducted from the refund. Hope for your kind understanding. Any more questions, please feel free to let us know via service@jeulia.com. We will try our best to help. Thanks.
DONT EVER BUY FROM THIS COMPANY. I am still waiting for my order since Christmas. I have spent up to £150 on my order on a ring and a bracelet. Jeulia I have tried contacting you several times but you haven't replied back to my email's. I HAVEN'T RECEIVED ANY TRACKING DETAILS ON THE ORDER OR RECEIVED ANY FURTHER EMAILS ON WHERE MY ORDER IS.
Hi, thanks for sharing your shopping experience. We are a legitimate and reliable company touching the jewelry field for many years. We are short of manpower recently due to the surge in Christmas orders. And the logistics company has too many packages, so we can't deliver the goods timely, hope for your understanding. Yes, we found the records that our customer service did reply to your emails before, could you please kindly check your junk mail or spam? We have checked your order was delivered on 2023-02-21, have you received it? Please kindly contact us via FB message or call us at 1-888-219-8158 for help, and here is our contact information https://www.jeulia.com/contact.html for your reference. Hope you can back to us soon, your kind cooperation will be highly appreciated.
I'm so happy I came across Jeulia. She had the best assortment and the cheapest prices while I was looking for a diamond ring for my fiancée. She also assisted us in selecting the ideal ring setting. We're thrilled with the purchase!
I have been trying to return my ring, which was shipped in the UK TO ME IN THE Uk but unfortunately it is too small. I am told they only accept returns to California which is £47 postage, since 11 1.23 Royal Mail are not shipping small parcels internationally. I have asked for a UK return address, to where it was shipped from by Evri, but they won't allow this. I feel like this excersise is impossible for me to get a refund on a ring I can not wear. Customer service in this has not been the best.
Hi, thanks for your feedback. Our main office is in Los Angeles, California, while design and manufacturing are headquartered in Hong Kong. So the jewelry was shipped from Hong Kong. EVRI is the local courier. In addition, our warehouse for return is located in California, so the return package has to be sent there. Sincerely hope for your kind understanding about it. Any more questions, please let us know via service@jeulia.com. Thanks.
1st of all - my ring is the MOST Beautiful setting EVERRRRR The quality of the work done is perfect in every single way I'm staying in South Africa and only 20days from the date I submitted my order the deliver, the help and communication via email always on time with utmost respect. THANK YOU SO MUCH for the MOST beautiful ring ever with the BEST price
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Affordable luxury Jewelry for Everyone.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for the delay in responding to your email regarding the size exchange. There could be two reasons why you haven't received a reply:
1. During the peak season, we experienced a shortage of manpower, which resulted in a delay in responding to emails. We sincerely apologize for any inconvenience caused by this delay.
2. We recommend checking your spam or junk email folder to ensure that our response hasn't been filtered there unintentionally.
Please rest assured that we are committed to assisting you with the size exchange. We have no intention of refusing your request. Regarding our 30-day exchange policy, it means that as long as you contact us for the first time within 30 days of receiving the product, we can assist you with the exchange. You are still within the eligible timeframe, so there is no need to worry.
If you are unable to locate our email response, we suggest reaching out to us via Facebook or Instagram (FB/INS) for further assistance. Our social media team will be happy to help.