JMBullionReviews 3,371

I have bought from JM for years. So from August to November our order have been slow to ship even after payment cleared with Express shipping. I had one order that stated lable created on September 3 and was just waiting for pick up. Called customer service several times just to be told after over 2 months they were out of the number I ordered and had to change it. Was not the 5 oz I wanted but I just wanted what I payed for.

JM Bullion policy states they can leave your gold or silver without a signature. If your parcel is stolen, lost, forged, whatever, JM Bullion still wants you to pay. Their insurer, Capella, is a scam and does not assist.

I had been a long time customer of JM Bullion. A few Years back I switched to SD Bullion. I went back to my original account and it had been closed. I opened a new account and placed an order using my American Express. A few days later I received an email that stated my order was cancelled. I inquired why and was told due to them not processing my American Express. I was told I would have to make a few transactions with a bank wire and then I might be able to use American Express. This is bad business. I want back to SD Bullion and bout metals there.

I ordered 2,1/2 oz silver rounds feom these guys and they sent me 2,1/4 oz rds. It took five days for them to figure out they made the mistake by "checking their cameras and then sent a return label. I dont have time to package stuff up for the postal service. I thought having things delivered to me with expidited shipping would make things easier. Nope. Then they had the nerve to send an invoice saying they take pride in their checking and double checking process to ensure we get what were buying. Havent recieved the correct products or an offer of my money back for the bad business they do. I also do business with sd bullion and investor crate. Ill stick with them

They're product is exactly what they say It is. I received it exactly when they said I would. I will buy from them again, As I have in the past.

Exactly as ordered, auto subscription was per exact date and item as requested per ordering online and space

I updated my shipping address on their website before placing order, i used paypal for safety, and JM bullion decided to ignore my shipping address and use paypal's billing address for myself instead which is an old address. I was unable to make any changes with JM bullion, fedex, or paypal, have received no options for me to receive my package, no option to pick package up, all of it has been nothing less than ridiculous. I expect a level of customer service since this is 100% JM bullions fault and have received nothing less than an 'oh well' from them. Horrible experience, i'd opt in from finding a local dealer next time.

Great value and service. Trustworthy and all products have arrive as described. I have not been disappointed in JD Bullion with multiple purchase experiences.

My experience was smooth and easy. The website format is simple and easy to navigate, and the products are top-notch. Fast free shipping was greatly appreciated.

Extremely fast shipment! Completely satisfied with the quality of the rounds. Will be a customer in the future. Thanks

My order was marked payed the same day I placed the order, it couldn't be shipped out till the following Tuesday... and I don't want to hear payment clearing or processing... I'm not a rich man so when I spend 500 dollars for something I would hope that I would get the same great service as the rich man spending thousand... not happy with your customer services.

I dont understand why ppl are saying they had a bad experience. I never have a problem with the products, delivery or service. But then again, maybe its just me? Invest, get you need, and repeat

Poor service! Unbelievable ridiculous company that doesn't give a crap about you and your order. You couldn't give me free metals to do business with this company, again.

They look real and very serious until you gave them a try. They will ask you ton of documents to prove your identity until you get tired to do so. They suspended my order as well of $*******. Stay away from JMBullion because they didn't allow me receive my coin, after my order so it will be wise to rather stay off and find a more competent company like i found an investment company! Trade_crypts!. C -o+
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First time purchase with this company and I am very disappointed with my order. I placed an order via ACH on 12/15 with an estimated ship date of 12/18-12/20. Funds were immediately taken from my account. As this was a Christmas gift I decided to purchased the expediated shipping so that I could ensure deliver before 12/25. After submitting my payment, my receipt even said estimated ship date between the 18th and 20th. Fast forward a day and shipping estimate changed to the 23rd due to a mandatory 5 day hold. Nowhere on their website do they say that ACH payment will be held for 5 days before shipping? What is the point of this? This is the only time in my history of online purchases that I have heard of such a thing. Why would they give an estimated ship date of the 18th if they have a mandatory hold of 5 days? It gets better... when I called to find out if they could help me out, the answer was straight up "no". I could not pay for overnight shipping, they couldn't look into the payment, all I could do is take my chances and maybe the package would show up on time. I explained that the hold had already been 5 days, but they said that did not include weekends. They continued to explain that their expedited shipping times did not include weekends either. What good is expedited shipping if you cant even give a date when the item will ship out. Complete waste of money and a total scam. Frustrated, I asked about canceling my order and was told that there would be an additional $60 cancelation fee. What a joke this place is. Maybe if you are not purchasing as a gift with a deadline it may be OK, but what a disaster this transaction was with horrible customer service. Will not be buying from this company in the future.

Obscure placement of "veteran's discount. I placed 27k worths of within a month and I asked for the veteran's discount and was denied, but told I was qualified for future orders.
I'll spend the next 27k,elsewhere.

I have been a JM Bullion customer for over 10 years, and have been very happy with their products and services. That all changed last month when I purchased a monster box of 500 1oz coins using an ACH. I ordered early on Thursday, Oct. 17th. The account verification came through on the following day, and the account was verified early on Friday. Nothing happened. I called on Monday, and was told by a very rude female representative that the order would not be shipped until Friday. That upset me GREATLY, and I told the representative that I was very unhappy. She had no reaction. The order showed "paid" on Wednesday, 10/23, despite the money being taken from my account on Monday, 10/21 Late Friday, 10/19, my account showed "shipped", but only the shipping order had been prepared. FedEx didn't pick it up until late on Monday, 10/24 and I finally received it on Wednesday, October 30th. That's totally unacceptable. Since that time, I have been buying from other sources, and will probably continue to do so.

Unfortunately it was not a pleasant experience. After i choose to pay for the shipping to make sure i will have the item on time because it is a gift for an event that it will take place in Europe. They delay the shipping two days and unfortunately i will not having on time so the item it will be who's know where for the three weeks that I will be away and of course I have to pay again to buy another gift. The customer service over the phone it was great before I place the order but not after It was not polite at all.