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Johnson String Instruments is generally well-regarded for its high-quality products, competitive pricing, and reliable service. Customers frequently commend the company's extensive inventory and prompt shipping, which enhance the overall shopping experience. However, some concerns have been raised regarding customer service, particularly in handling issues like incorrect item colors and support during returns. While most feedback reflects satisfaction and loyalty, occasional lapses in communication and support suggest areas for improvement. Overall, the company maintains a strong reputation, with a loyal customer base appreciating its offerings despite some service challenges.
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I'm not a frequent customer only because I'm an adult who doesn't get as much time for practice as I'd like, but Johnson String is fantastic when I need them. Good prices on strings, great variety of sheet music, and the best folding music stands.
Received the Cello in great condition. Johnson string made it possible in this difficult time. Thank you!
Its been a decade since i last played the violin and im so glad that i found this site. The violin is beautiful and i love the case. Its not that scaly leather looking one. Overall im really excited about this violin thankyou!
I have been a customer for over 10 years and I am always impressed Johnson String's speedy and reliable service!
People say that you should first get some good strings if you're thinking you need a better instrument.
That's great advice! I bought a set of Zyex strings from Johnson and already my viola sounds 100% better.
And the strings settled in within a few days!
Thank you, Johnson strings!
Very easy to navigate website my granddaughter found a nice selection of sheet music for her viola and accessories also. Shipping cost were minimal and fast. Have ordered again since this order.
The color (poppy red) of the case I have received is very different from the color (light pink/coral) which was advertised. The representative I contacted about this issue was not helpful and overall my experience as a customer was not satisfactory. Otherwise the case is very well built and fits the description.
This is my 2nd JW Eastman cello case purchased for my daughter. Quality is sturdy and fast delivery.
A repeat customer -- for years -- I have always been happy with Johnson String Instruments. I can always depend on them to meet almost all of my musical needs. They often ship in boxes -- depending on the contents -- whereas other vendors often opt for flimsy envelopes. They have a good string selection, always fresh; and like that JSI offers the special JSI String Set, which features Dominants and a Gold Label E.
Very fast and efficient service. Great products. Love my stretto
Humidifier. I will definitely order from Johnson again and again.
I ordered a brass shoulder rest attachment clip so I could bend it into a custom shape. There were few places it was available and this one was the least expensive. I wrote and changed the part number after ordering and it was handled cheerfully. The part arrived almost immediately and worked for my purpose. Thanks!
We used the music school pick up for my daughters violin. It was fast and easy. Very impressed! Will definately be using them as she continues to grow!
The products offered are of very high quality and very easy to order from on line. Their response is always helpful and friendly and their deliveries are quick.
We were very happy to get a larger size of instrument, and also had other questions taken care of. Thanks to the friendly and professional staff.
This rental is a great bargain for my advancing 14 yo player who needed a better cello to really grow as a musician. Rental and delivery were seamless and easy. He unpacked it tuned it and now can't wait to play every day... with the old beater, he couldn't hear how much his practice was paying off but now his tone and performance quality are obvious and have encouraged him greatly.
Dominant violin string set is what I needed and they had on special with some rosin. Price with bonus clear rosin was less than Amazon also
Very happy with the fast service and great price of my new violin strings! I saved $20 off what I usually pay for these high quality Helicore strings.
Good products, prices, communication and service. I mistakenly sent an order to them which they cancelled on request as soon as they received it despite being closed for inventory review. The refunded my money immediately and without question. In the past, they have sent orders quickly as well. I have nothing but praise for their products and their work.
Excellent product design and use. The stand folds into a tight easily transportable article with its own bag. My cello fits perfectly into it and at least half of it is no longer setting directly on the hard floor. Completely stable and reliable.
Answer: Southwest Strings and Johnson String Instruments share some products and sometimes have different prices for the same product. Southwest Strings does have a smaller selection, but they have free shipping on everything.
We have served the Greater Boston string-playing community since 1976. Together with JSI’s Guitar Shop and Carriage House Violins, we form New England’s largest stringed instrument company, here to offer our customers—beginners through concert artists—the very best in bowed and fretted instruments sales and service.