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JohnsonStringReviews 291

3.9

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JohnsonString Reviews Summary

Johnson String Instruments is generally well-regarded for its high-quality products, competitive pricing, and reliable service. Customers frequently commend the company's extensive inventory and prompt shipping, which enhance the overall shopping experience. However, some concerns have been raised regarding customer service, particularly in handling issues like incorrect item colors and support during returns. While most feedback reflects satisfaction and loyalty, occasional lapses in communication and support suggest areas for improvement. Overall, the company maintains a strong reputation, with a loyal customer base appreciating its offerings despite some service challenges.

This summary is generated by AI, based on text from customer reviews

service
3
value
3
shipping
3
returns
1
quality
3

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Ohio
1 review
2 helpful votes
Follow Meg K.
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I'm not a frequent customer only because I'm an adult who doesn't get as much time for practice as I'd like, but Johnson String is fantastic when I need them. Good prices on strings, great variety of sheet music, and the best folding music stands.

Date of experience: March 30, 2020
New York
1 review
0 helpful votes
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Received the Cello in great condition. Johnson string made it possible in this difficult time. Thank you!

Date of experience: March 28, 2020
Ohio
1 review
0 helpful votes
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Its been a decade since i last played the violin and im so glad that i found this site. The violin is beautiful and i love the case. Its not that scaly leather looking one. Overall im really excited about this violin thankyou!

Date of experience: March 24, 2020
GB
1 review
0 helpful votes
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Johnson String
March 19, 2020

I have been a customer for over 10 years and I am always impressed Johnson String's speedy and reliable service!

Date of experience: March 19, 2020
Florida
2 reviews
0 helpful votes
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People say that you should first get some good strings if you're thinking you need a better instrument.

That's great advice! I bought a set of Zyex strings from Johnson and already my viola sounds 100% better.

And the strings settled in within a few days!

Thank you, Johnson strings!

Date of experience: March 8, 2020
Colorado
2 reviews
0 helpful votes
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Very easy to navigate website my granddaughter found a nice selection of sheet music for her viola and accessories also. Shipping cost were minimal and fast. Have ordered again since this order.

Date of experience: March 6, 2020
Georgia
1 review
0 helpful votes
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The color (poppy red) of the case I have received is very different from the color (light pink/coral) which was advertised. The representative I contacted about this issue was not helpful and overall my experience as a customer was not satisfactory. Otherwise the case is very well built and fits the description.

Date of experience: March 3, 2020
Texas
1 review
0 helpful votes
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Excellent
March 1, 2020

I'm so happy to have found this company! Excellent customer service on email and phone, plus a perfectly set-up violin. :)

Date of experience: February 29, 2020
Guam
1 review
0 helpful votes
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This is my 2nd JW Eastman cello case purchased for my daughter. Quality is sturdy and fast delivery.

Date of experience: February 27, 2020
North Carolina
1 review
0 helpful votes
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A repeat customer -- for years -- I have always been happy with Johnson String Instruments. I can always depend on them to meet almost all of my musical needs. They often ship in boxes -- depending on the contents -- whereas other vendors often opt for flimsy envelopes. They have a good string selection, always fresh; and like that JSI offers the special JSI String Set, which features Dominants and a Gold Label E.

Date of experience: February 27, 2020
Massachusetts
1 review
0 helpful votes
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Great service
February 26, 2020

Very fast and efficient service. Great products. Love my stretto
Humidifier. I will definitely order from Johnson again and again.

Date of experience: February 25, 2020
Texas
1 review
0 helpful votes
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I ordered a brass shoulder rest attachment clip so I could bend it into a custom shape. There were few places it was available and this one was the least expensive. I wrote and changed the part number after ordering and it was handled cheerfully. The part arrived almost immediately and worked for my purpose. Thanks!

Date of experience: February 21, 2020
North Dakota
1 review
0 helpful votes
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We used the music school pick up for my daughters violin. It was fast and easy. Very impressed! Will definately be using them as she continues to grow!

Date of experience: February 17, 2020
Pennsylvania
1 review
0 helpful votes
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Excellent service!
February 10, 2020

The products offered are of very high quality and very easy to order from on line. Their response is always helpful and friendly and their deliveries are quick.

Date of experience: February 10, 2020
Connecticut
1 review
0 helpful votes
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Fast service and more
February 8, 2020

We were very happy to get a larger size of instrument, and also had other questions taken care of. Thanks to the friendly and professional staff.

Date of experience: February 6, 2020
New York
1 review
0 helpful votes
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Big step up
February 7, 2020

This rental is a great bargain for my advancing 14 yo player who needed a better cello to really grow as a musician. Rental and delivery were seamless and easy. He unpacked it tuned it and now can't wait to play every day... with the old beater, he couldn't hear how much his practice was paying off but now his tone and performance quality are obvious and have encouraged him greatly.

Date of experience: February 5, 2020
Illinois
1 review
0 helpful votes
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Dominant violin string set is what I needed and they had on special with some rosin. Price with bonus clear rosin was less than Amazon also

Date of experience: January 31, 2020
Oregon
1 review
0 helpful votes
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Fast service
January 27, 2020

Very happy with the fast service and great price of my new violin strings! I saved $20 off what I usually pay for these high quality Helicore strings.

Date of experience: January 27, 2020
Canada
1 review
0 helpful votes
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Good products, prices, communication and service. I mistakenly sent an order to them which they cancelled on request as soon as they received it despite being closed for inventory review. The refunded my money immediately and without question. In the past, they have sent orders quickly as well. I have nothing but praise for their products and their work.

Date of experience: January 13, 2020
Massachusetts
1 review
0 helpful votes
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CelloGuard
January 11, 2020

Excellent product design and use. The stand folds into a tight easily transportable article with its own bag. My cello fits perfectly into it and at least half of it is no longer setting directly on the hard floor. Completely stable and reliable.

Date of experience: January 9, 2020

From the business

We have served the Greater Boston string-playing community since 1976. Together with JSI’s Guitar Shop and Carriage House Violins, we form New England’s largest stringed instrument company, here to offer our customers—beginners through concert artists—the very best in bowed and fretted instruments sales and service.


johnsonstring.com
Founded in 1976
Newton Upper Falls, Massachusetts, United States