business logo of JomaShop

JomaShopReviews 6,558

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate JomaShop?
grey star
grey star
grey star
grey star
grey star

JomaShop Reviews Summary

Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.

This summary is generated by AI, based on text from customer reviews

service
638
value
673
shipping
676
returns
327
quality
659
This company does not typically respond to reviews

We monitor reviews for authenticity

Louisiana
1 review
0 helpful votes
Follow Sam L.
Unfollow Sam L.
Share Review
Report Review

Great quality poor shipping
January 6, 2026

I already wrote a review im just adding the order number now M40AGHFC

Date of experience: January 6, 2026
Nicaragua
1 review
0 helpful votes
Follow Ivonne R.
Unfollow Ivonne R.
Share Review
Report Review

Excelente compra
January 6, 2026

M40AFCW4
Me encantò el perfume, el envío fue bastante rápido!

Date of experience: January 6, 2026
District of Columbia
1 review
0 helpful votes
Follow Harman S.
Unfollow Harman S.
Share Review
Report Review

I recently purchased a Tissot PRX Powermatic 80 from Jomashop and had an excellent experience. The price was very competitive compared to authorized retailers, and the website was easy to navigate with clear product details. Shipping was fast and the watch arrived well-packaged and exactly as described. Overall, a smooth and reliable buying experience—I would not hesitate to purchase from Jomashop again.

Date of experience: January 5, 2026
Virginia
1 review
0 helpful votes
Follow Julio M.
Unfollow Julio M.
Share Review
Report Review

Love it and trust everything that I got is real quality that is why I will still coming to you site to purchase and get great information about all products I am looking to buy thanks you

Date of experience: January 3, 2026
Haiti
1 review
0 helpful votes
Follow Kevin J.
Unfollow Kevin J.
Share Review
Report Review

Finest fragrance on the market
January 2, 2026

At first I was pretty unsure of the service quality but since using jomashop I can tell they're pretty much among the best fragrance discounters

Date of experience: January 2, 2026
Georgia
1 review
0 helpful votes
Follow Frances B.
Unfollow Frances B.
Share Review
Report Review

RELIABITY IS EVERYTHING
January 2, 2026

Jomashop has never failed to fill an order promptly, communicate consistantly, and stand behind their products. These days that level of reliability is especially refreshing. Great products, amazing selection, careful packaging and good communication. I couldn't ask for more.

Date of experience: January 2, 2026
Idaho
1 review
0 helpful votes
Follow Jeff C.
Unfollow Jeff C.
Share Review
Report Review

Shipping times are terrible
January 2, 2026

They ship so slowly and have over an hour wait time to talk to a customer service rep. I don't recommend this company if you care about customer service.

Date of experience: January 2, 2026
Colorado
1 review
0 helpful votes
Follow Joseph M.
Unfollow Joseph M.
Share Review
Report Review

Great Customer Service
January 2, 2026

I ordered 3 fragrances. Two of them shipped decently quick and were delivered as expected. Good quality, no issues. The third one was taking a little while longer to deliver and I had not received any tracking updates in several days. I contacted Jomashop and through my Extend package protection they sent the last fragrance with overnight/next day shipping and refunded me the cost of that one fragrance. I could not ask for better customer service as a resolution to this issue. I will stick with Jomashop for my fragrance needs.

Date of experience: January 2, 2026
Texas
1 review
0 helpful votes
Follow Michael A.
Unfollow Michael A.
Share Review
Report Review

Swift and quality experience, no complaints. I received my fragrance in a timely manner (5 days) and was able to track it during its entire shipping process.
M40ADQDY

Date of experience: November 22, 2025
Massachusetts
1 review
0 helpful votes
Follow Majid B.
Unfollow Majid B.
Share Review
Report Review

The best and super serve
January 1, 2026

I bought many perfumes from Jomashop. It was great. I liked. Every items were authentic and quality. Thanks for giving us that opportunity.

Date of experience: January 1, 2026
Philippines
1 review
0 helpful votes
Follow Al J.
Unfollow Al J.
Share Review
Report Review

Defective watch
December 31, 2025

Watch defective. Also refund policy also meant you have to pay for shipping if you don't like the watch.

Date of experience: January 1, 2026
Arizona
1 review
0 helpful votes
Follow Sue B.
Unfollow Sue B.
Share Review
Report Review

Great prices
December 31, 2025

I've shopped with JOMASHOP a few times in the past for watches. They always have better prices.
The shopping experience is easy and the watches were quickly shipped. I think the flat rate shipping cost is a nice idea too.

Date of experience: December 31, 2025
Oklahoma
1 review
0 helpful votes
Follow Bryce O.
Unfollow Bryce O.
Share Review
Report Review

Excellent smell
December 30, 2025

I enjoy the smell and prices of the colognes I bought. I've been getting alot of compliments from people saying i smell good 👀.

Date of experience: December 30, 2025
South Carolina
1 review
0 helpful votes
Follow JEFFREY B.
Unfollow JEFFREY B.
Share Review
Report Review

Excellent company to do business
December 29, 2025

I have made multiple purchases this year and I must compliment your personel and your selection of men's watches.

Date of experience: December 29, 2025
Bahamas
1 review
0 helpful votes
Follow Juan Jose C.
Unfollow Juan Jose C.
Share Review
Report Review

Consistent and top quality
December 29, 2025

I have ordered multiple products from Jomashop mainly watches and perfumes. The delivery has always been on time and the customer service when I needed help was timely and resolutive.

Date of experience: December 29, 2025
New Jersey
1 review
0 helpful votes
Follow John U.
Unfollow John U.
Share Review
Report Review

Nice watch at a good price
December 29, 2025

Had a good experience buying here as usual. Citizen Watch came on time and in perfect condition. Can't ask for more then that
Order M40ACSWY

Date of experience: December 29, 2025
Pennsylvania
1 review
0 helpful votes
Follow Rools S.
Unfollow Rools S.
Share Review
Report Review

Best place to get your cologne
December 25, 2025

Really happy with my purchase! The site was easy to use, shipping was fast, and the fragrance smells amazing. Everything came well packaged and exactly as expected. Great quality and solid prices. I'll definitely be ordering again and recommending it to friends.
My order number M40AABT6

Date of experience: December 25, 2025
MD
1 review
0 helpful votes
Follow Sebastian B.
Unfollow Sebastian B.
Share Review
Report Review

Great experience
December 25, 2025

Great experience shopping with Jomashop on the order number J*******. The website was easy to use, prices were very competitive, and my watch arrived quickly and exactly as described. Packaging was secure and the product was clearly authentic.In total I have order around 6 watches from them. Overall, a smooth and reliable purchase—I would definitely shop here again.

Date of experience: November 17, 2025
Armenia
1 review
0 helpful votes
Follow Sedrak B.
Unfollow Sedrak B.
Share Review
Report Review

I purchased a lot of thngs from Jomashop and I couldn't be happier with my online shopping experience. Their website was user-friendly, making it easy to find the perfect item. The checkout process was smooth, and I received my order promptly.

Date of experience: December 25, 2025
Pakistan
1 review
0 helpful votes
Follow ahmad y.
Unfollow ahmad y.
Share Review
Report Review

Very quick delivery, great product.
December 24, 2025

I ordered a fragrance, acqua di gio parfum and it arrived very quickly, even a day or two before the estimated arrival date and the fragrance was amazing as well. Saved money and time. 10/10 my order was: M40AAK36

Date of experience: December 25, 2025

From the business

Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...


jomashop.com
Founded in 1999
Brooklyn, NY, United States
+207