J&P CyclesReviews 22,413

I have been a long time customer and gold club member. I have endured the companies attempted use of drop ship sites tolerated their horrible costly and time consuming mistakes. I recently went into the store to purchase items and attempted to use my gold club card and was told it had just expired 34 days ago and that my points disappear 30 days after expiration.
The clerk could do nothing. The next day I called customer service to see if they could remedy the problem and get my credit back so I could renew my membership. She advised that my points were gone and she would sell me a new membership. At no point was I alerted of the expitation and the renewal date despite them having my email and phone number.
I guess I will no longer be using J&P as they apparently have no concern for the people who keep them in business.

I ordered a Burly Fairing from them, the site said ships in 2-4 days, 6 days later i called them and asked why i haven't received a confirmation on my shipping, they told me they don't carry that part and the vendor they get them from hasn't received it either, i don't know how many times this changes hands before it gets to me, but 3 times is way to many. They didn't try to save me as a customer, i was polite and told him i ordered this, i was told i would have it by a certain day, that's not going to happen now, what can you do? He said all he can do was apologize. No discount was offered for the inconvenience, gift card or anything, i canceled the order and i will shop else where. Don't sell a product that you don't have and have no idea where to get one. My money and time shouldn't be put on hold while you figure it out.

On May 1st 2017 I ordered a DYNOJET POWER VISION TUNER from Jpcycle. It was posted on the site 5-10 business days! Ok first thought not a stocking company, larger ticket items are ordered when they get an order. (I could do this out of my garage). 12 days later called for update, was told that it would arrive at there warehouse for Monday 15th of May. I called Tuesday giving them a day to receive the product and was told that I would not get the product before the 26th of May. Wait that is 25 days from order, or living in Northern Michigan 1/5 of my season gone waiting on part! I told the CSR that I was told that three of them would have arrived at their warehouse on Monday the 16th. "Oh yes they were but our receiving department is very busy and will not be able to receive them till the 26th!" Dumb excuse, stupid answer and the guy is talking to himself as he is looking it up and says something stock received and shipped. I asked them to cancel the order on the 16th and was told it takes two business days to cancel the order. No its pushing one button on the computer and its done at the speed of light, kind of like you taking the money from my account!.

No I hear rumors that they are having cash flow problems and this is why things are slow and money is not getting back to the account very fast. Companies like this are important to people like myself that live a min of an hour and a half from a dealer or parts company. I ordered the same part on Amazon and received it in two days free shipping. I hope things improve at Jpcycle. I have another open order with them but we will see, could be my last.

Ordered floorboards from here. Got them and upon looking at them found out I needed the original stock controls in order for to work. I have jardine foward controls on the bike. So I sent them back. No damage what so ever. Get home today and they're on my porch. Open the box and they said no return because of damage. They hustle throwed everything in the box with nothing to protect the product at all. Called them said once returned back to me I can't get my money back but we can send you a 100.00 gift card. Payed 283.00.

Ordered a Bell Bullitt helmet that was on sale for $319.99 originally $399.99. Noticed that it had not been shipped. Contacted them via online chat. The rep tells me my helmet was backordered and it could be a month until it ships to me. OR I have the option to exchange it for a different color. I decided to wait. Get an email a few days later and it says that they have cancelled my order due to the helmet being discontinued from the manufacturer. I contact them again via telephone and they say that they cant exchange it for another color like they said before. They say I have to pay full price for the other color, and the one that was in stock when I purchased has been sent to someone else. After much persistence the rep tells me they can move the price down to $349.99 but I have to do it now on the phone with her or no deal. The rep then tells me "They cant go lower because that would take away from their profit margin". I refuse. The worst part is before I placed my order, Revzilla told me they would match that $319.99 price that day.

NO Guarantees

Be aware and know you may get old and defective parts.

I bought tires from J&P and they arrived in good time with out a hitch. Then it hit the fan.
Found out the tires after installations ($250.00) were bad and to boot were 3 years old.
After contacting J&P they basically said not our problem contact the manufacturer.

Repeated e mails and pleading my case to J&P they gave me the runaround for 2 months and then ignored me for 6 months would not return any E-Mails or give answers. Not even say they were are sorry.
It was too bad sucks to be you.

So I had to pay an additional $250 to re install new tires from a local dealer.
Lost 2 months of riding time this last summer due to the run around of what to do!

BUY AND DEAL WITH YOUR LOCAL DEALER

It may cost a bit more but well worth it!
For a little% more think of it as insurance of getting a good product and someone who can stand behind their products. J&P stood in front took my $$ and ran.

George S...

I made the mistake of signing up for their "gold card membership". I have had nothing but issues from day 1 with this company. They told me an order was not placed so I had to place it again and I decided to go somewhere else then all the sudden weeks later that order went through?! What! So I had to go through the process to return it. Decided I would try once more on a helmet and face shield. Received my item fast and love it. Two days later got a shipping confirmation for THE SAME ORDER. Charred my card again UNAUTHORIZED! What a scam! Now I have to go through this same process with them! I should have learned my lesson the first time. Scam artists. Do not order from them!

My experience with these people is exhausting and frustrating. Only takes seconds for those folks to take your Cash and who knows how long to get it back. The only thing received from them was lip-service full of you know what. No Items ever received and after cancelling the order based on incompetent behaviors, they said it could be two weeks before a refund happens.
Based on there performance to date, I doubt they can get that right either.
They'll probably lose track on returning the items to themselves.

I placed an order on January 12 2017 for a bunch of parts. When i placed the order everything was in stock. I waited a week and contacted customer service and was told that international orders ship out when everything is available. I was pissed and said unless your company moved out of the USA it is not international. Then i was told same goes for that, funny thing happen when the next day part of the order shipped out. And now i am still waiting for the rest of the parts. So i contacted customer service again on February 1 and was told te part is still not available and wont be until February 11 so i said cancel the order and i want to speak to a supervisor. I gave my phone number and was told i would receive a call soon still have not and then i check my email and i have an email saying that my order shipped out that was it. Contacted customer service again and was told that they would send me a shipping return label i said that the money better get back into my account and the part better not touch my property the order was cancelled. So lets see how long it takes to get the money and if the package shows up. I want a refund for my gold membership. I would rather pay double the price than buy another thing from J&P Cycles

Ok this is the response I got i will update my rating when i recive my parts for now I will bump up one star only for the quick response (Randy, I tracked down your item. It was just received in to our warehouse today. Therefore it should ship out later today of first thing tomorrow. The item will be shipping to you out of KY so it should be to you before the end of the week without any further issues. Just as a heads up that item on the site does show an 8-10 day lead time, unfortunately those are counted as business days and today would be the sixth business day so we are actually slightly ahead of schedule. I know that doesn't make it any less frustrating I just wanted you to know that we are on track for were we should be on that specific item. Keep an eye on your email for the shipping confirmation and your part should be out to you in the next couple of days. Once again I apologize for the frustration caused by this and I hope I have provided the information necessary to retain you as a future customer. If you have any other questions please feel free to reach back out to me. Have a great day!)

Probably the worst buying experience we've ever had. Bought new pipes for the Road King, realized I wanted to go for a different look. So I called and canceled 10 minutes after the order was placed, before it shipped. The lady was a total moron, two days later I get an email saying the pipes shipped. I called again and canceled. Sent the pipes back and called them to give the tracking number and they said theonly would be back in the account 2 buisness days. That was two weeks ago. Everything I call they say 2 more days. They won't give back the $550 I spent on those pipes. Company is $#*! with idiots running customer service.

Ordered online a set of H-D tires. After placing the order, discovered almost immediately that the Load Range was too low for this H-D even though the site showed them to be the correct fitment. Minutes later I called Customer Service, nobody there. I then called Sales to have them change the order that was less than 30 minutes old, was advised that the order was already in "customer service" and that I would have to call back the following day. I contacted Customer Service at their opening hour on Sunday and made an attempt to change the order. That request was far too complex for the agent so I asked her to cancel my original order, she said she did and was e mailing the "warehouse". I asked her for an e mail conformation, she refused. I followed with an e mail to CS that explained everything and noted I would re order once the original was cancelled. Received a reply from "Joni" who verified that the order was cancelled by return e mail and that it may take several days to receive a credit. Two hours later I received a shipping conformation that the original order had been partially shipped, only one of the two tires.

Should the tire (s) show up from UPS, I will refuse the order and send the entire mess to my credit card carrier, J and P's e mails included.

While I have no doubt that the company means well, there remains n excuse for the amateur level f customer service.

DO NOT BUY FROM J and P Cycles