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Judaica Web Store brings you all the leading Judaica and Israeli brands for low prices. AHAVA, Hazorfim, Yarden Wines, Israeli books, music, DVDs and many more.
Judaica Web Store Reviews Summary
The company's reputation is notably mixed, with customers praising the high quality and craftsmanship of certain products, particularly handmade items. Positive experiences often highlight efficient navigation of the website and timely deliveries. However, significant concerns arise regarding customer service, including delayed shipments, inadequate support for order issues, and challenges with returns. Many customers express frustration over misleading pricing and lack of responsiveness, leading to a sense of dissatisfaction with their overall purchasing experience. This feedback suggests a need for improved communication and customer support to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Amazing craftsmanship, stunning & handcrafted. Wonderful Experience
My item was delivered in a timely and careful way. I am very satisfied.
Ordered several items for my son s bar mitzvah. Paid 25 more for express delivery(2-4 days). Did not hear anything. Contacted customer service 4 times- no reaction except they are opening a ticket. Well this does not help me as the bm is in 3 days. Will continue to share my experience on social media
I see our agent did reply to your email. We received your order late Saturday night and express shipped it on Monday.
I had contacted customer services with a query about sizes and received a very quick reply which enabled me to place my order with confidence about the exact item I required. My purchase arrived quickly and earlier than anticipated, it was exactly as set out on the website and I am very pleased all round with the product and service I received.
Ordered--and received! --my little sabra teddy bear in no time, and he is quite the mensch! Very handsome, and a delight to have!
Exceeded Expectations! Will definitely order from here again!
Great products at a great price! Items are unique and interesting, and I always enjoy my experience with them.
Easy to place orders. In 3 orders I've placed, it. Takes about a week to ship and until it ships there is no way to check status.
I purchased 2 items - both beautiful, and will be treasured memories of a trip taken to Israel. I especially like that Judaica Web Store verified the spelling of the name for one item, as it is an unusual name - I appreciate that they took the extra time and care to make sure my item would be correct. This is the second time I have purchased from them, and would do so again. Very satisfied with overall purchase and experience.
I purchased a business card holder for my sister in law and a kinetic Star of David clock for myself. I didn't understand the breakdown of the charges on my e-receipt. I requested an explanation as I thought I was paying a lot less than was on the receipt. I received an explanation which was very satisfactory. All in all I am a very happy shopper and will be returning for more purchases. Thank you Judaica.
Thank you so much :)
I greatly enjoy shopping here. Service and quality of merchandise are outstanding.
Wow thank you so much!
Exceeded my expectations on quality of product. Good value for money. I'll be coming back. It took a little longer than expected to receive in international post.
Thank you very much for your order and feedback.
I'am so disappointmented... A week after placing my order and paying $19 dollars to have my item delivered faster, I hadn't received any information about it. I had to initiate contact, and was told that my package would be dispatched by the end of that week, what would make about 10 days just for the item to leave the warehouse. I just asked for a refund, hopefully I won't take a month to get it processed.
Sorry we couldn't serve you this time, your refund has been made.
In January, I ordered a tallit for an event in early February. The JudaicaWebStore made an error in the shipment, and sent me the wrong size tallit.
I tried to work with the company to receive the item I'd actually ordered in time for the event. The company insisted it would only send me what I'd ordered after it had received the erroneous shipment back in Israel, and also insisted that it could not be returned to them by any private express mail service. I was told by the customer service representative, Shimi, to ship it from the U.S., at my expense, by what he called "regular air mail."
Shimi promised in writing to refund my postage costs to me once the return had been received. I shared that since the item I'd actually ordered could not arrive in time for my event (unless express mailed to me by the Company), I would have to cancel the order.
I then took the item to the local post office, gave the clerk the exact return instructions that I had received, and was billed $46.30 for postage.
When I followed up on the postage refund, Shimi told me that I had spent too much on the postage relative to the cost of the item that I'd ordered, and that therefore JudaicaWebStore would not refund my postage.
To date I have received not one cent towards the postage costs.
I also have not received any response from the owner, Ari Barel, who I also have emailed.
I've shared this story with friends at my synagogue, all of whom are dumbfounded at this type of unethical business practice from a company that ironically states it prides itself on customer service.
I would still appreciate a refund, and of course would update this review if that occurred.
Very sorry about the misunderstanding, your agent is working on this,
I so appreciate the amazing product and the helpful staff... thank you!
Our pleasure!
Purchased an absolutely gorgeous Magen David necklace. Exceeded expectations. It took about a week before it shipped, but then it was shipped DHL and arrived much faster than I expected. I only wish the chain was a little sturdier so I could wear it every day.
Thank you very much for your feedback.
I'm very grateful & happy when received my order; because, firstly, coming from my beloved Yisrael, second, this pendant is very significant think to us.
Thank you so much, lovely!
The experience was great day respond to me in a timely manner.
Thank you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much, please note five stars is the best rating.