On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I took my 2002 Ford Ranger XLT to two auto clinics. Neither fixed the problem of my pedal going almost completely to the floor before the brakes took hold. Both told me my brakes were fine. I knew this wasn't so. I've had this truck for over six years, and this just wasn't right. I went on JustAnswer.com, and Brian said: "This looks like brake shoes that are out of adjustment. When they aren't adjusted properly, the pedal will sink much further than it should before pressure is applied to the drum. This happens when the auto adjuster fails." I am very happy to know the cause of the problem, and look forward to finding a brake clinic that can fix the problem.
The technician/engineer helped me with advice, diagnostics, and reassurance. Then helped me come up with a plan to get the FREE recovery media from the manufacturer AND gave me the phone numbers/address of the right people to contact for further protection from crashes in the future. Awesome!
I was finding it near imposible to find wiring dwgs for my Saturn, Jerry found them for me and they helped a lot.
I was having issues with my computer that were preventing me from getting a job done. As I am self employed I don't have an IT department. The tech person spent at least an hour fixing my issues and with great success. I highly recommend using JustAnswer when you need an answer right now!
Excellent response time; asked multiple questions; no rush to have me end the dialog. Will definitely use again.
Everyone on the team is super passionate and they have the right balance of recognized experts and great technology to efficiently get you the answers you need.
Love this service so much. Super easy to use. Immediate answers to important topics from experts. Quick and easy. And affordable. Great work JA team. Keep up the great work
I found this service online through a Google search. First I emailed my question and got a response in a matter of minutes. They also offered me a phone chat if it may help further. So just to be clear I accepted a phone chat. A lawyer called me in minutes and we discussed my situation in length. It was very helpful and I was confident I had the information I needed. I would use this service again. Very informative.
I found JustAnswer one night when I was overwhelmed with the repeated "accidents" from my young girl cat Lulu -- and knew it had to stop! The wonderful vet I found with JustAnswer gave me specific, concrete recommended actions, including one I had never heard about(Feliway), and when I implemented them -- it was like magic! No more pee. I became a member on the spot and have since gotten thoughtful, actionable help for water heater, electric, horticultural, and tax questions, for a very low monthly price. Thank you JustAnswer!
I told the store manager what you advised me to say and they are shipping me a new sofa and loveseat. Could not of asked for better service, Thanks
I rated the HVAC GURU who helped me a "5" because he was AWESOME! The first thing he had me try worked! I was so happy that I left him a Tip on top of the regular charge! I had a Heating and Cooling company come out to repair my furnace about 3 years ago and I was shocked that after they threw several parts at it and ended up coming back 3 days and charging for 2 people and mileage, my bill was over $750.00! I will ALWAYS try getting help by asking questions to online Techs... this is a very useful service!
Thank you... Carmela of Bend, OR
Sometimes getting an older program to work is a real hassle. Sometimes impossible. Dustin got it running.
JustAnswer has helped me on numerous occasions throughout the years. I have used just answer to help me with questions regarding legal matters of Family Law. The expert they provide get back to you quickly and have solid information and direction to guide you.
The attorney was great. ANSWERED ALL MY QUESTIONS. I WILL ALWAS USE JUST ASK FOR ANY LEGAL QUESTIONS! TO EARLY TO GET A RESPONSE FROM COURT
I contacted justanswer because I lost all my maps on my GPS which I needed that weekend and they were able to install and update my GPS. It was was done professionally and I was totally satisfied with the service. I used my GPS after everything was installed and all worked well.
Kelly knew the solution immediately. The difficult part was finding the material to fix it. They are knowledgeable, professionally and fast. An excellent investment.
There are many licensed journeymen out there but few licensed plumbers. I found myself in this predicament with a host of questions that cost me money to address and yet were still unsolved until I found a licensed, very experienced plumber. Suddenly all my problems were solved and obstacles that seemed insurmountable were conquered. In the meantime, I contacted a JustAnswer plumber and received solid suggestions and solutions to assist me. I was able to understand more thoroughly my difficulties and that was very useful. I am very thankful for this service. It has served me well.
How can it not be, took my money, didn't answer, didn't refund. Looks like a USA set up to con AVOID!
The serviceman (Kelly) was prompt, courteous and helpful. He was able to walk me through a few steps and what to do to get my dishwasher working more efficiently.
Prompt reply to my question by Certified vet with appropriate credentials. I would use this service again if necessary.
John
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Richard, we're very sorry for any confusion with the charges you've received. Each transaction must be authorized by the customer in order to be processed.
We'll send a private message to you so that we can review your account and transaction history together.
Best regards,
Maureen