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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Eric had me try many things to fix my streaming service. When nothing worked we agreed it's my older tv so he suggested a streaming stick.
When donating to a person seeking a political office, I listed the wrong amount accidentally. I called WinRed later to ask for a correction, and was referred to "Just Answer". They asked for the details. The correction is to be made in about two days. I appreciate the friendly assistance from both of them.
This was a really good experience and we'll worth it! Auto Tech Kevin P was so helpful in his explanation of what the issue may be more than likely. Advised me of questions I should ask when getting my car repaired. Just really great conversation which gave me a sense of relief in approaching resolution options. Very useful site and highly recommend!
Unit signaled the it was clogged. Contacted service consultant who provided good information. Disassembled and reassembled but unit still poor suction.
I got called back right away. The lawyer I spoke with was very kind, and extremely knowledgeable. She explained everything I asked about and them some. I now know how to proceed with my problem. I would recommend using this service, and I hope you have the same experience as I did. Hopefully you will get the same attorney I did, she was great
I believe his name is David. He was very, very good and very patient. And explained things thoroughly to me. It was a good experience
Doctor Mike was incredible! Addressed my dog's issues quickly and with a possible cause that had not been suggested by other vets nor my own research.
For the first time, we have some hope for a way forward and a possible positive outcome.
Thank you for the help!
Just Answer is an incredible resource and worth the low cost to get help for our best friends.
I took 2 celebrex by mistake instead of paracetamol. Dr Sam put my mind at ease. This happened early hours and I was worried about sleeping with having Angina. My mind was put at ease and I had the signs to look out for from Dr Sam.
I failed to access a tech process, Mike swooped in with such kindness and knowledge to help me out! Exactly what I was hoping for and he kept me from hating my tech skills even more which says a lot... super appreciate his skills to work over a phone line and to talk my brain through the proper steps of cancelling a subscription to Mind Valley as that would have been a financial disaster in my world. Give this man a raise please... you have a gem of a skilled human being on your staff!
Freezer compartment light went out during holidays of our side by side refrigerator. We got online and were connected with a service tech and within a few minutes were able to understand how to replace the LED light assembly.
Very unexpected in a very good way, information was easy to communicate and he was great at listing to my experience and understood my issue, also he was able to help me understand what I am doing and what I need to do or look at and why! After many regular doctors I was not able to get to the bottom of my problem even with test etc. what we talked about and traced was very helpful to redirect my PT and home care for a specific issue where I may have been working counterproductive not knowing at the time, now I fully understand the reason behind the theory and what the specific group of muscles do that I am having trouble with. Thank you I truly appreciate his help. Rick
While the issue wasn't resolved the information that was provided helped us to rule out the faucet as the problem and I have arranged for a local plumber to repair the hot water valves under the sink causing the problem
My technician, Paul was courteous, and polite. He took me through several scenarios to troubleshoot my issues. Unfortunately it was determined that I would need a new TV. I'm not upset about it because we've had this one for almost 16 years. It has served us well. Thanks Paul.
I had my error code pop up for my daughter's car while she was in the mountains. Ron walked me through what it was and why and made clear recommendations.
She actually addressed ALL of my Concerns of my issue (water pills concerns). My pharmacy had problems sending out my medication request that was sent out by my doctor to them. Because of the delay I came across an old bottle that I had earlier I thought I would be ok to use the old prescription; however not certain and sort your company for advice!
Very patient, explained the problem.
I am 86 years old and not very computer literate, however, he was able to help.
He had an accent, but it was not a problem. Had to ask him to speak a little louder and he did.
Took a fair bit of time, but had a good result.
I had an air suspension problem. I had replaced the obvious parts but was unable to correct it. After I explained the symptoms, the mechanic was able to diagnose it and explain why it was happening. He then helped me create an action plan to resolve the problem.
He got my printer back working. It is working perfectly thank you so much for all y'all help. I definitely would recommend y'all to my friends.
She did a great job and resolved the issue. Would have been nice to not hear her crunching her food as she did it, but she got it resolved with patience and courtesy.
I honestly feel like this app is very well. Not only does it assist with attorney assistance but medical, car stuff, and other things as well. This is great for someone who cannot afford 300/hour attorney fees and just need guidance or information on what their options are. I am forever grateful for this app, it has been a life saver.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care