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JustAnswerReviews 18,688

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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Colorado
1 review
0 helpful votes
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Eric was very knowledgeable
January 9, 2026

Eric had me try many things to fix my streaming service. When nothing worked we agreed it's my older tv so he suggested a streaming stick.

Date of experience: December 30, 2025
Arizona
1 review
0 helpful votes
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Friendly assistance
January 9, 2026

When donating to a person seeking a political office, I listed the wrong amount accidentally. I called WinRed later to ask for a correction, and was referred to "Just Answer". They asked for the details. The correction is to be made in about two days. I appreciate the friendly assistance from both of them.

Date of experience: December 30, 2025
California
1 review
0 helpful votes
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Sense of Relief!
January 9, 2026

This was a really good experience and we'll worth it! Auto Tech Kevin P was so helpful in his explanation of what the issue may be more than likely. Advised me of questions I should ask when getting my car repaired. Just really great conversation which gave me a sense of relief in approaching resolution options. Very useful site and highly recommend!

Date of experience: December 30, 2025
Puerto Rico
1 review
0 helpful votes
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Dyson Cyclone V 10
January 9, 2026

Unit signaled the it was clogged. Contacted service consultant who provided good information. Disassembled and reassembled but unit still poor suction.

Date of experience: December 30, 2025
Maine
1 review
0 helpful votes
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My talk with Jessica
January 9, 2026

I got called back right away. The lawyer I spoke with was very kind, and extremely knowledgeable. She explained everything I asked about and them some. I now know how to proceed with my problem. I would recommend using this service, and I hope you have the same experience as I did. Hopefully you will get the same attorney I did, she was great

Date of experience: December 30, 2025
New Mexico
1 review
0 helpful votes
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Very informative about scams
January 9, 2026

I believe his name is David. He was very, very good and very patient. And explained things thoroughly to me. It was a good experience

Date of experience: December 30, 2025
California
1 review
0 helpful votes
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Hope!
January 9, 2026

Doctor Mike was incredible! Addressed my dog's issues quickly and with a possible cause that had not been suggested by other vets nor my own research.

For the first time, we have some hope for a way forward and a possible positive outcome.

Thank you for the help!

Just Answer is an incredible resource and worth the low cost to get help for our best friends.

Date of experience: December 30, 2025
GB
1 review
0 helpful votes
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Celebrex overdose
January 9, 2026

I took 2 celebrex by mistake instead of paracetamol. Dr Sam put my mind at ease. This happened early hours and I was worried about sleeping with having Angina. My mind was put at ease and I had the signs to look out for from Dr Sam.

Date of experience: December 30, 2025
Canada
1 review
0 helpful votes
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I failed to access a tech process, Mike swooped in with such kindness and knowledge to help me out! Exactly what I was hoping for and he kept me from hating my tech skills even more which says a lot... super appreciate his skills to work over a phone line and to talk my brain through the proper steps of cancelling a subscription to Mind Valley as that would have been a financial disaster in my world. Give this man a raise please... you have a gem of a skilled human being on your staff!

Date of experience: December 30, 2025
Georgia
1 review
0 helpful votes
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Quick fix
January 9, 2026

Freezer compartment light went out during holidays of our side by side refrigerator. We got online and were connected with a service tech and within a few minutes were able to understand how to replace the LED light assembly.

Date of experience: December 30, 2025
Washington
1 review
0 helpful votes
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Prostrate low flow issues
January 9, 2026

Very unexpected in a very good way, information was easy to communicate and he was great at listing to my experience and understood my issue, also he was able to help me understand what I am doing and what I need to do or look at and why! After many regular doctors I was not able to get to the bottom of my problem even with test etc. what we talked about and traced was very helpful to redirect my PT and home care for a specific issue where I may have been working counterproductive not knowing at the time, now I fully understand the reason behind the theory and what the specific group of muscles do that I am having trouble with. Thank you I truly appreciate his help. Rick

Date of experience: December 30, 2025
Macao
1 review
0 helpful votes
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Prompt and helpful
January 9, 2026

While the issue wasn't resolved the information that was provided helped us to rule out the faucet as the problem and I have arranged for a local plumber to repair the hot water valves under the sink causing the problem

Date of experience: December 30, 2025
North Carolina
1 review
0 helpful votes
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Self Check Troubleshooting
January 9, 2026

My technician, Paul was courteous, and polite. He took me through several scenarios to troubleshoot my issues. Unfortunately it was determined that I would need a new TV. I'm not upset about it because we've had this one for almost 16 years. It has served us well. Thanks Paul.

Date of experience: December 30, 2025
New Jersey
1 review
0 helpful votes
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Clear answers
January 9, 2026

I had my error code pop up for my daughter's car while she was in the mountains. Ron walked me through what it was and why and made clear recommendations.

Date of experience: December 30, 2025
South Carolina
2 reviews
0 helpful votes
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Excellent review with Dr. Li
January 9, 2026

She actually addressed ALL of my Concerns of my issue (water pills concerns). My pharmacy had problems sending out my medication request that was sent out by my doctor to them. Because of the delay I came across an old bottle that I had earlier I thought I would be ok to use the old prescription; however not certain and sort your company for advice!

Date of experience: December 30, 2025
Arizona
1 review
0 helpful votes
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Would recommend this service.
January 9, 2026

Very patient, explained the problem.
I am 86 years old and not very computer literate, however, he was able to help.
He had an accent, but it was not a problem. Had to ask him to speak a little louder and he did.
Took a fair bit of time, but had a good result.

Date of experience: December 30, 2025
Iowa
1 review
0 helpful votes
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I had an air suspension problem. I had replaced the obvious parts but was unable to correct it. After I explained the symptoms, the mechanic was able to diagnose it and explain why it was happening. He then helped me create an action plan to resolve the problem.

Date of experience: December 30, 2025
Virginia
1 review
0 helpful votes
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Printer stop printing
January 9, 2026

He got my printer back working. It is working perfectly thank you so much for all y'all help. I definitely would recommend y'all to my friends.

Date of experience: December 30, 2025
Ohio
1 review
0 helpful votes
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Well done
January 9, 2026

She did a great job and resolved the issue. Would have been nice to not hear her crunching her food as she did it, but she got it resolved with patience and courtesy.

Date of experience: December 30, 2025
Virginia
1 review
0 helpful votes
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Game Changer
January 9, 2026

I honestly feel like this app is very well. Not only does it assist with attorney assistance but medical, car stuff, and other things as well. This is great for someone who cannot afford 300/hour attorney fees and just need guidance or information on what their options are. I am forever grateful for this app, it has been a life saver.

Date of experience: December 30, 2025