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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I'm writing this review because I'm extremely frustrated. I have reached out to just fab multiple times have gotten very crappy responses. My items have not shipped. FedEx is still waiting for them to even bring the package. I am super frustrated that I bought something over three weeks ago and it stillhas not been sent out honestly I would just like my money back and to go purchase shoes since that's the whole reason I ordered shoes the first place is to wear them
I ordered 3 pair of shoes. One pair was too big. Therefore I had to return them fora 1/2 size smaller.
I love the shoes they are a bit tricky but worth the low cost. I had to cancel my subscription because I can not afford to buy more shoes and the customer service rep compleatly understands what and why I needed to do what I did he was very kind and accurate in explaining every choice I had.
Checking on my most recent order. It still hasn't been picked up. It's 9 days later (order request March 31,2025).
Hello Sherry,
Thank you for writing us a review. We truly apologize for the delay in picking up your order. We understand how frustrating this must be, and we're committed to getting this sorted as quickly as possible. Your feedback is important to us, as is your satisfaction. Our Member Services Team will email you shortly to assist you.
Best,
Chad
I ordered on the 31st I received one pair and the others tracking said they haven't even been shipped!
Hello Katherine,
We're sorry for the inconvenience caused by receiving only one pair of your order while the rest of the items still haven't shipped. We understand how frustrating it must be to expect your full order and end up with an incomplete delivery. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
As always Just Fab is so quick with shipping which is amazing, however the comfort of the shoes vary. I received a suede mule flat that's generally comfortable maybe not all day though. The other pair is a platform double strap sandal which is on the first time I wore them they cut the top of my foot within 20 minutes of wear. But I'm still breaking them in. Overall, I love Just Fab and their variety of styles!
Found the site. Easy to navigate. Great selections and easy shopping. Excellent experience. Keep up the good work.
I like both pair I ordered. They are some comfortable shoes, and you can't beat the price.
Thank you JustFab!.
I don't usually shop online, but just fab did a great job of sending me my material ETA very reasonable time
Not worth the cost for what you receive. Very tricky company. Be sure to cancel BEFORE you are charged or you're faced with a huge cost plus shipping for 1 very cheap quality item. Learned the hard way.
Hello Brittany,
Thank you for writing us a review. We're truly sorry to hear about your experience, and we completely understand your frustration. It's never our intention for our customers to feel misled or disappointed by the value they receive. Your feedback is important to us, as is your satisfaction. Our Member Services Team will email you shortly to assist you.
Best,
Chad
I made my purchase with JustFab and discovered that quality, esthetics and price are directly proportional. Their items have an amazing quality, beautiful designs at an affordable price. Excellent!
The customer service representative was very helpful and effectively helping me with my issue and very pleasant to interact with.
I never received my package and they won't give you a refund they give you store credit and then they tell you to give them 2-3 days and then your supposed to contact them again this was a horrible experience
Hello Kalyasia,
We're sorry to hear about the trouble with your delivery and the frustrating experience you've had trying to resolve it. We understand how upsetting it is to not receive your package and to be offered store credit instead of a refund, especially when you're left waiting for updates. This is definitely not the experience we want for you, and we're working to make our process smoother and more transparent. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I ordered white shoes hoping good quality but color was not same and shoes were dirty. I am not using these shoes
Hello Padam,
We're sorry to hear that the shoes you received didn't meet your expectations in terms of color and quality. We understand how disappointing it can be to receive items that don't match what you were hoping for, especially when they are not in the condition you expected. This is not the experience we want to provide, and we're committed to making things right for you. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I was hung up on as the rep repeated my email and said let me look up your order and then hung up. I waited an hour for the call back. Horrible customer service experience.
Hello Myla,
We're truly sorry for the negative experience you had with your order tracking. We understand how frustrating it is to be disconnected after waiting for assistance and how disappointing it is when your concerns aren't handled properly. This is certainly not the level of service we aim to provide, and we're reviewing this interaction to ensure it doesn't happen again. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I love shopping JabFab sales. I found a lovely pant and shirt to coordinate with so many different looks. The quality, fit and material of the pant and shirt is top notch with a nice softness to the fabric.
I love the feel and look of this top. It's lightweight but nice for cool weather. The sheen is beautiful. I wish Just Fab had more items like this. Love!
I love these sneakers. Today I wore them all day. They are stylish and comfortable. Good quality for the pricr.
I bought 2 pairs of different shoes to give as a gift. The person loved how they look and said the shoes fit, feel, and look great!
My shoes just arrived and they are not true to size at all. Very disappointing. I find this with a lot of the styles.
Hello Kieran,
We're sorry to hear that the shoes you received didn't fit as expected. We understand how frustrating it is when items don't match the sizing you were hoping for, especially when it happens with multiple styles. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lauren,
We're sorry you've been left waiting with no clear update on your order—seeing a label created without any actual shipping progress is incredibly frustrating, especially after reaching out multiple times and not receiving a clear answer. We understand how tiring it is to keep checking in without resolution, and being told to wait even longer only adds to the frustration. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth