Kaiser PermanenteReviews 233

I used to have Kaiser back in 2015-2019.
And they were ok and reasonable but when i went back with them in 2022, they changed 180 degrees. Everything is a nightmare from making appointments, their availability, the doctors, labs, imagings, etc.
I switched back to a regular insurance.

Kelly Jordan, did an outstanding job of assisting my son, who was visiting from out of state. She was our first contact at Kaiser as we sought urgent medical attention for an inflammation of psoriasis that appeared infected. We arrived inadvertently at Kaiser Doctor Offices on 6104 Old Branch Ave vs Kaiser Urgent Care. She quickly assessed the situation and arranged a standby appointment. He was seen in an hour or so and given the care he needed. Kelly was caring concerned and professional. She is the embodiment of compassionate care and Kaiser is fortunate to have her as a representative.
My son indicated he was treated quite well by the Nurse and Doctor who treated him and feels his Kaiser membership was a real blessing during this potentially serious emergency. The facility was well maintained
And all the employees seemed to be pleasant & cordial. I have not delt with Kaiser for decades and I was quite impressed with the quality of care we received on this visit.

The worst experience that I ever had. I felt that I am at a third-world country's emergency room. You have to wait and wait and wait for 5-6 hours before they saw me after a car accident. They jeopardized my life and when I complained, it is easy for them to say sorry. If you have choice to choose an emergency room, do not go there.

I had this health insurance for thirty years and never really needed it. Once I needed it, they diagnosed me with something I don't have and every time I contacted them with a new symptom, it was due to my (incorrect) diagnosis. I really can't say anything good about KP in the mid-Atlantic region. I waited for open enrollment and switched my coverage now that I am not well. Maybe a real doctor can help me.

Subpar, poor quality service by physicians who treat you as an item in a production line. The physicians who are good and actually care for you, do not stay long. Instead of treating the problem, primary care physicians take a wait and see approach. So they pump you up with prescriptions for pain or discomfort and when you express the debilitating side effects they just write new prescriptions for stronger medicine and add a new one. I am not looking to be on medication, I am looking for treatment. Most of the medicine masks the issue or makes you sick. I am not against medication but you can do that in conjunction with other methods and treatments. Maybe some people trust solely in medicine but I am not used to that approach of being medicated as the go to for every issue. If you are looking for a holistic approach, you will not get it at Kaiser, especially not in Georgia. You have to try every medication they can possibly give you before they will refer you to a specialist or alternative effective treatment. You are technically a product on an assembly line and a Guinea pig. Any complaint/grievance you file has a generic, scripted follow up letter sent with no actual action taken. The physicians I have encountered all appear to just do the minimum and just going through the motions of "doctoring". If you ask questions or appear to have knowledge of your issue and engage in conversations about your treatment or ask about other options you are met with disdain and shut down. Is this really medical care or forced managed care? I mean God forbid you need a referral and know you need to see another doctor, they will go through great measures to delay, over medicate and by the time they give you one, you have been overwhelmed with prescriptions and worn out. Its not worth. Better off getting a real medical insurance plan through a PPO to get actual quality care. Where you don't need a referral for simple visits especially when you have an idea or know what is going on with your body.

I was looking for good health insurance for many many years switching from one to another (Aetna, BlueCrossBlueS etc). Once my company started proposing KP insurance, I switched to KP to try it out. Since then I have never regretted my decision. It is the BEST ONE! All doctors are very polite, and all processes and all procedures are very clear and straightforward. All doctors are highly professional and provided the best services.
I highly recommended Kaiser Permanente

Kaiser is the worst health care. If you have a choice in the matter don't come here. Lets just get started with my first pcp who said don't worry only white people get skin cancer. Any issues I have are always blown off. Sure they'll send you for labs but if the lab they ordered shows nothing they never follow up. I have had friends and family members who had surgeries gone wrong

Between the insane frustration with the website/ phone menu, let alone switching doctors every 6 months, due to doctors leaving KP regarding the administrators countermanding their decisions regarding micromanaging costs. The bottoming OVERIDES patients best interests. The delays in critical surgical procedures and the constant pill pushing buy the incompetent doctors that actually stay at KP.

I don't know what happened to Kaiser but I'm definitely going to change my health care to a different provider! I had to wait in my car in the heat sick as a dog for 3.5 hours. I am never able to get appointments so it's either urgent care or ER. My primary has to many patients to see always it's month out to be seen. URGENT Care in La Mesa is a joke. They pick who they want to see first and make you wait. Drs are not very knowledgeable or even do tests to diagnos someone. They will blame it on a virus or flu and send you back home it's not worth going. Better to go to ER. But of coarse you have to pay more!

Was a patient when they were Group Health (humorously referred to as "Group Death"). I stopped going because what should have been a very simple, laparoscopy procedure resulted in not one, but two infections. Fast forward 30 years, and nothing has changed except that it's called Kaiser. The doctors are all fresh out of residency, inexperienced and must abide by a lot of bureaucratic rules and red tape. It takes forever to get seen. And once you do get seen, you are shuttled in and out like a sheep. Unless you happen to have a textbook issue to treat, good luck. I also suspect that they retain their best providers for those who can afford their Cadillac plans, although I have no way to prove it. For those who opt for one of their more affordable Medicare Advantage plans, good luck. My advice: if you're close to Medicare age and like your current provider, stay with that provider into Medicare. It will be well worth your while.

If you are older with serious illness go someplace else! My friend had 'blood bleed' on her brain and three days her systolic was 150+ for 2 days and 170+ one day!

I have been to other emergency rooms with other health facilities and I know almost all (excluding Alexandria Hospital) have some kind of a wait issue, but absolutely nothing compared to what I am experiencing right now at the new Kaiser Caton Hill facility at Woodbridge. I was called to my son's school with a leg injury. We came to this facility at almost 10am, did x-rays and have been waiting since with my son in pain. It is almost 2pm and when you approach staff, they tell you we don't have a rooms. All those who came after us have been cared for and left. Customer service is non-existence. If I have a choice I will never ever be here wasting a whole day for an injured foot at the urgent care. I think it will serve Kaiser well to go learn from Alexandria Hospital how they take less than an hour on average to take in and out emergency patients. This is a huge disappointment and waste of time! As I am writing, we have not been called, still waiting!

My insurance was terminated. I go through covered ca, and I did not receive notice of cancellation. I found out my policy was cancelled by attempting to make an appointment for a physical.

--------0 stars. We are isolated disabled senior shut-ins with no transportation who rely on ADA Lift cabs to get to appointments. Our cab was 3 hours late for our appointment for covid booster & flu shots, but Safeway took us as walk-ins when we got there. We weren't informed online that Kaiser, for some ungodly reason, refuses to authorize any other entity to administer the $78 flu shots. Even worse, you can't get the flu shots at Kaiser as a walk-in anymore & are only available by appointment at 2 locations, each 30 mi away. So we will have to hazard taking yet another questionably clean cab with a maskless driver, not knowing whether Kaiser will be as accommodating as Safeway if the cab is their usual hours late. Kaiser was paying it's CEO a stunning $29-36M last year, depending on who was reporting it (the amount for this year is nowhere to be found) while we pay an extortionate $250ea/month for substandard services that seem to be reduced almost monthly.

Since Monday I have played phone tag with my primary Drs nurse. The advice nurse and now it's Friday. The weekend. Still no medication no appointment. In my opinion as an RN I should hv been referred to another dept like internal medicine or infection control. But instead was referred to ophthalmology AGAIN. Even though they did zilch for me. Now I hv to suffer through the weekend with no medical care. Maybe next week I'll be able to get some medical care Maybe.? I'm hoping Wish me luck

The worst. Received 4 bills and despite calling, emailing and chatting with customer service, I was still forced to pay. Prior to our appointments I called and was told they were all covered by the insurance. They will not let you listen to your customer service calls to prove it. Dealing with these people is less fun than banging my head against the wall. If you have any other options with regard to health care I highly recommend you explore them before you sign up with this "organization."

I have been with Kaiser formerly known as Group Health for over 40 years. For the first time ever I have misplaced my Multiple Sclerosis Medication. I called them and they said I needed to complete a police report for lost medication. I did that. They then informed me I would be responsible for the cost since Kaiser insurance does not cover lost or stolen medicine. They said they cost would be over $9K! I can't afford that. The caveat is if I go off the medicine for 14 days I then need to be monitored for six hours upon my first dose again. The pharmaceutical said they would send me an emergency dose out for free once I got the prescription from my pharmacy. Kaiser said they will not do that because then it voids my existing prescription. Mind you, I was diagnosed in 2002 and this is the first time I have EVER "lost" my medicine. I think I may have thrown it out on accident. With MS, it's easy to be "spacey" when tired. The bottle also was extremely light. I am livid. I know run the risk of having an MS exasterbation, not being able to care for kids and work. I have to wait over two weeks to refill. This has proven Kaiser does not care about their patients. I have always stood up for Kaiser but I will never recommend them to anyone after this.

Ever since the new CEO, Kaiser has gone down hill. The company (and all departments) act as if all they care about is money, rather than helping the patents. I'm especially upset with the mental health department. I've had therapy through Kaiser for roughly six and a half years. I haven't had good service from Kaiser in the mental health department since I first started. The workers need to be trained better, it seems like some of them don't entirely know what they're doing. It's sad and disappointing. I just want professional help, and Kaiser is failing to do so. Also here's some info on their past issues with mental health.

Lawsuit accuses Kaiser Permanente of overstating number of mental health providers available to patients. National Union of Healthcare Workers. (n. D.). Retrieved September 20,2022, from https://nuhw.org/lawsuit-accuses-kaiser-permanente-overstating-number-mental-health-providers-available-to-patients/

I am a retired senior who is currently on Medicare with a Blueshield HMO plan that manages my medicare. Due to delays in getting in to see specialists I decided to look into Kaiser Permanente. I discussed my issues at length with a sales representative that signs up new members. I was very clear about my concerns in terms of accessing care. Well, after I signed up I started looking for a Dr. near me. I was told by the rep that I could have all my Drs. Under one roof and that the nearest facility was only 3/4 mile away. Sounded great right? Well, guess what that facility has no Dr's available. In fact the closet Dr. s are nearly 10 miles away and there are only a handful, (8) accepting new patients. Most are not educated in the US. Only a few have board certification. I cannot drive easily as I have arthritis in my neck and it is causing very bad headaches. Turning my head to drive it difficult. So driving further than the 2 miles I currently drive to see my primary care is not what I was looking for at all. I tried to cancel the whole plan with no success. In less that two weeks Kaiser will take over my healthcare whether I like it or not. I have yet to get my card after almost three weeks, so I am told I cannot cancel nor can I sign up for a Dr. if one I like becomes available. I am very concerned with all my health issues I am going to be in trouble here with this provider. Their lack of providers in my area is very concerning. And the fact that so many of their Dr's lack board certification concerns me. I most frustrated that I was lied to by the sales representative that assured me there was no shortage of Drs? Only interested in getting a commission at the end of the day. When I called to find out if there was a list of upcoming Dr's I was told what you see is what you get. No help at all. So I will be without healthcare access on Oct. 1 as I will not have a Dr. and all my prescriptions will not be able to be filled. This is not healthcare, it is absolute confusion. Kaiser you need to do better if you want to attract new patients. Stay away, they do not have enough Dr. s and the ones they do have are not all board certified.