I have read the reviews and it seems like a lot of people are whining over minor stuff. I am shocked that some people are complaining for things that were their own fault! Just stop!

I did purchase my 1st Kate Spade bag back in February of this year and a couple weeks ago, I noticed that the rubber-type edging on the handles started pulling apart. I contacted Customer Service immediately via email, sent them photos, proof of purchase and style number of my bag. Within 2 days, I got a response from someone named Erica and she was most helpful! I was able to get a replacement purse (not the same purse but same value). It is being shipped to me. But overall the company backed their warranty and the Customer Service was outstanding! I do love the quality of the purse! It is just the handle finishing edge, I don't think it's catastrophic! The material is durable and wipes clean with a wet cloth. The overall quality is outstanding! I highly recommend Kate Spade Purses!

They put a hold on my gift card balance after the website failed to process the order I placed. Called customer service and they told me it would take 3-5 days to reinstate the funds so I wasn't able to re-submit the order during the stated sales period. Customer service could care less and said nothing more they could do. Not a fan of Kate Spade products and just trying to spend the gift card I got but would not shop here again and definitely not recommend to anyone.

So I ordered the COBBLE HILL TARYN bag on sale for $87. I put in my shipping information and by accident entered in the wrong zip code, but kate spade still read the address correctly (even though the location does not exist on a map) and processed my order. I was waiting over 2 weeks for my order when I decided to call Kate Spade customer service. A rep named Lisa picked up the phone and started telling me how my order was RETURNED TO SENDER and I'm going to get a refund. I told her, I don't want the refund, I want the bag! She said "sorry maam, you have to repurchase the item because of the wrong information you entered." I FLIPPED OUT... If I entered wrong information, Kate Spade system should of never processed my order, they would not process it if I entered the wrong credit card information. They should of contacted me for the right address or never processed my order in the first place. I'M SOOO MAD BECAUSE I WAS WAITING FOR THIS BAG TO GO ON SALE. But THEIR POLICY dictates that they have to refund me the money and then I'd have to purchase it at full price. NEVER EVER SHOPPING WITH KATE SPADE AGAIN. Don't get me wrong, I like their bags, BUT THEIR CUSTOMER SERVICE POLICY IS RIDICULOUS!
I'D GIVE THEM NO STARS IF I COULD.

I received a purse for Christmas 2015, used it for about 8 months before the handles started to fall apart. I took it in to my local Kate Spade store and they said they could fix the handles for free since it was under the one year warranty. I received the bag back a few weeks later, the straps were repaired but they were still the original worn straps. Another 8 months later the straps are falling apart again. I'm unwilling to fix this since I know it will happen again.

I thought a $300 plus purse would last a few years with no problems, but this purse doesn't last as long as a purse that is cheaper than $50! I won't be buying anything from Kate Spade in the future due to the lack of quality.

Not as high quality as I thought. Being a 'high quality' brand I expected more from the phone case I ordered. The look overall is nice but the stitching is messed up on the bottom of it. I bought the case (which is expensive) and within 3 months the trim around the leather is ripping off in multiple locations. I am very gentle with the things I own and it didn't keep the product from becoming defective. The company is very unsympathetic of this and cheats you of your money. I would NOT recommend this product. If it tears shortly within buying the product they will not replace it. Apparently their warranty doesn't apply to phone cases? Because of what they claim normal wear and tear... however when you purchase a product for as much as they cost you expect it to last more than 3 months.

Costumer service was completely unsympathetic and the kate spade website Declines you from saying anything too negative about the product on their site. I will never purchase from them again. Not impressed.

Usually choose out of their old arrivals. Their style is so great as well as using their service. Feels like I'm walking on air because of their shop and discounts! Would buy it all!

I placed the order online for EVERPURSE X KATE SPADE NEW YORK ZANA. On not receiving the product on time I called them to find out the status. Then they tell me that there is something wrong with the shipping and then another person says that they are out of the stock. Didn't expect such POOR management service from such a reputed brand. Really disappointed!