Bought a few items for my sister's bd and it was sent to her address. Later found out they messed up on one of the items and could not honor it. Instead wanted my sister to send it back while they send the item they messed up on. The item is probably $29.99 which should be nothing to write off. I'm a manager in customer service and would've never allow the person to go through such a hassle after they made a mistake. I will never shop here again. I'm embarrassed to ask my sister to return something that she already received by their mistake..

I placed an order online with both a 10% off code and a gift card. The site failed and only took the 10% off and did not apply my gift card. I tried to contact customer service within a minute of this site error and there was nothing they could do. They advised me to return the item and use the gift card another time? They had no way to go into the system and apply the gift card. Seems fishy. I no longer will be a Kate Spade customer. Seems like they prefer customers to work harder than them and that is not a company I will support. I will be spreading the word about this.

Kate Spade has always been my favorite. I myself or my husband as gifts have bought; wedding shoes several purses wallets bracelets necklaces and watches. Never had a problem until recently I was gifted their Truly yours paver ring as a push present. I got the ring 6/4/20 but mid July several stones have fallen out. The ring wasn't too expensive but surely it should last more than 2 months. After reaching out to customer service they said there was nothing they could do. Disappointed that after all of the money spent on other products they couldn't even replace one little ring. They told me to go to a jewelry store and have the stones replaced( where I'm sure I'd pay more for repairs than the ring cost)

It was the WORST customer service experience I'VE EVER ENCOUNTERED IN MY LIFE. First of all, they didn't ship the item that I ordered on time. When I called in to ask, the representative said "I'm just a phone representative so I don't know what to do about it." Huh? Excuse me? It's your job as far as I know? I ordered the item IN ADVANCE because it was supposed to be a b-day gift for someone, yet they couldn't even inform me on a status of an order and didn't ship it on time. Then I saw that the item was shipped right on the deadline when I was supposed to get it delivered, so at this point I didn't need it anymore. Called in and talked to them on the phone again, and was told that I'd get the return label in the mail in 3-5 days. Waited for a week, didn't get anything, called in again. I asked to get a label via email but the customer service representative was rather rude and definitely not happy to assist. Mind you that when I call in to ask for assistance I act all the way polite and friendly, so I expect that in return especially since it's their job to communicate so. Lastly, after I wasted my time on numerous useless talks on the phone with them, a 1.5 months later, I got an email with the return label so I could finally get rid of the stupid order.

I am elderly and have bought many purses through the years. I cannot recall an of my purses having a defect. However, my $379 Kate Spade handbag, ordered on-line, arrived with a broken zipper. What a disappointment. I was surprised and delighted to learn that the coronavirus did not shut down their. Customer Service Department. It remained open 24/7. I talked to a number of employees, and they were all professional and polite. Within a week, I received a high quality, non-defective handbag. However, it took a couple of weeks to obtain a return label3 calls and 5 emails later. Kate Spade requires that returns are handled through UPS, which was a 40-mile round-trip drive for me. The USPS is only 3 miles away for me. Since all worked out in the end, I hesitated to write a negative review. I really like the second purse. It is well made; and as all Kate Spade products, it is simple, eloquent, and functional. However, I thought others would want to know that Kate Spade needs to improve their quality control department. I cannot figure out how a defect, as obvious as mine, ever made it out of the factory. For my trouble, the company did offer me a 15% off coupon for a future order. Should I use the coupon, It would cover the expense of the 40-mile drive to return it. However, I may not buy another Kate Spade product on online again. I want to be able to examine zippers/stitches/etc. Before I spend a lot of money.

I will never purchase Kate Spade. I had waited for a KS handbag. My daughter bought a leather wallet for Christmas and my husband thought he got the leather crossbody to go with it. I talked to customer service 3 times and drove over 2 hours two different times. I was told I could return for what I wanted at the KS outlet in Cincinnati. After tell me I can exchange they say " oh we can't exchange that
It wAs bought in the surprise sale". I have explained that each time. I am so upset, I waited forever and no I have a missed matched purse and wallet. I will go with a different line I am o we KS

Ordered two items on-line and they were immediately labeled as shipped. After a week I checked with the carrier and they had never received the items for shipping. I contacted Kate Spade and after numerous calls and getting a lot of run around, I was told the items are out of stock. I requested a refund. I was told it would take 48 hours to process and 3-5 business days for the credit. I called back 3 different times and got the same answer over a 3 week period. It has now been well over a month and still now refund. I have been forced to claim FRAUD and ask PayPal to force a refund of my money. This is the most dishonest process I have ever seen. Clearly no intention of returning my money on items I never received. Stay Away from this company.

I ordered a handbag as a Christmas Gift for my daughter on Dec. 2nd. It arrived 2 weeks later but was defective. I contacted the company and they said they would send out a replacement and guaranteed that it would arrive within 5 days. I shipped the other one back and when the new one didn't show up, after a week, I again contacted the company. After being placed one hold for over 1/2 hour I finally got through to an employee. I was first told that the item was now out of stock and they would give me a credit for the amount (I had purchased it on sale and was now not able to find another one at the same price and it was 2 shipping days before Christmas). No one had ever contacted me to let me know the order wasn't sent. While on the phone I checked their website which was showing the item available but it was no longer on sale. I told the person I was speaking with it was available on their website and she suddenly changed her story and said it was backordered (which was not true either as I later was told they could overnight it to me). Even with overnight shipping it wouldn't arrive in time for Christmas and they still wouldn't give me the entire discount I had originally received. So, despite having ordered the handbag at the beginning of Dec., I now have no gift for my daughter for Christmas.

Kate Spade is a horribly run business. Take orders on Black Friday and Cyber Monday and then can't ship items. Still continue to promote sales, take orders when they know they can't support the volumes. Placed and order on 12/2 they cancel the item on 12/11 only for me to go online and I can order the exact same thing. Customer Service is a joke, they can't do anything and tell me the bag is out of stock with I am looking at my computer and the item is in my 'bag' waiting for me to check out. They are totally full of sh*t. I will never purchase Kate Spade again. They have lost a long and valuable customer. If I could give 0 stars I would.

I order the Mulberry Street lise and a bangle. When I open my order both items were incorrect. I contact Customer Services and they only say sorry for the inconvenience. Then, they said that the item is out of stock. They can not help me, I have to return the item and they will refund my money. Which, I have to wait for more than 30 days because they messed up. On top of getting the wrong item, they are not even willing to send me a similar purse. If I want a similar purse, I will have to buy it. I really was not expecting this from Kate Spade. I love the products, but things like this makes me not buy from Kate Spade no more. They need to train their reps to help members and find solutions. I'm so disappointed with all this. It seems that they are in a rush to get out of the chat or call and do not appreciate our time and money we put into buying their products. It is so sad to experience this.