The Keyless Locks Store
business logo of The Keyless Locks Store

The Keyless Locks StoreReviews 382

3.1

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate The Keyless Locks Store?
grey star
grey star
grey star
grey star
grey star

The Keyless Locks Store Reviews Summary

The Keyless Locks Store has a rating of 3.1 stars from 382 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Keyless Locks Store most frequently mention customer service, fast delivery and great product. The Keyless Locks Store ranks 2nd among Home Security sites.

value
64
shipping
63
returns
2
quality
66
This company does not typically respond to reviews

Instant Feedback

859 reviews

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
Follow Pam Z.
Unfollow Pam Z.
Share Review
Report Review

Lockey 2900
January 18, 2020

Great lock, heavy duty. Would give 5 stars but instructions were terrible. Directions need to be changed or simplified. Reached out to customer service and they helped.

Date of experience: January 18, 2020
Hawaii
1 review
0 helpful votes
Follow Susan H.
Unfollow Susan H.
Share Review
Report Review

Excellent
January 11, 2020

Customer service is bar none. The person who helped me (Sarah) went above and beyond to help me and answer my questions, and gave me some very helpful tips as well. Also, the Lockey products are amongst the best.

Date of experience: January 11, 2020
South Carolina
1 review
0 helpful votes
Follow Stephen M.
Unfollow Stephen M.
Share Review
Report Review

Fantastic
January 10, 2020

I made a mistake and they caught it and rectified it!

Date of experience: January 10, 2020
California
2 reviews
0 helpful votes
Follow James R.
Unfollow James R.
Share Review
Report Review

Not received item yet
January 11, 2020

The email asked "had I received my item yet"? There was no option to answer no so I just click on this link, wasn't clear if I should have replied to the email

Date of experience: January 8, 2020
Georgia
1 review
0 helpful votes
Follow x E.
Unfollow x E.
Share Review
Report Review

Accurate Template Needed
January 15, 2020

Unable to print template to scale resulting in order being of no use and not able to return due to your corporate policy.

The Keyless Locks Store attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 16, 2019
California
1 review
0 helpful votes
Follow A Q.
Unfollow A Q.
Share Review
Report Review

Great knowledge and customer service
December 13, 2019

Wonderful products and customer service by Sandra on choice of locks for my situation on various doors at elderly parent's home.

Date of experience: December 13, 2019
New Jersey
1 review
0 helpful votes
Follow Jed Z.
Unfollow Jed Z.
Share Review
Report Review

Great service
November 27, 2019

Excellent service friendly sales very helpful recieved product in a timely manner. Thanks haven't installed lockset yet but looks great.

Date of experience: November 27, 2019
New Jersey
1 review
0 helpful votes
Follow Covenant A.
Unfollow Covenant A.
Share Review
Report Review

Perfect Fit
November 26, 2019

Inexpensive and good quality thin punch pad lock. Lock fit perfectly on our glass office door. Would highly recommend

Date of experience: November 26, 2019
New York
1 review
0 helpful votes
Follow Leonard H.
Unfollow Leonard H.
Share Review
Report Review

Great Customer Service
November 13, 2019

Best customer service I received even when the manufacture was being a jerk they came through

Date of experience: November 13, 2019
California
1 review
0 helpful votes
Follow David J.
Unfollow David J.
Share Review
Report Review

First time lock buyer
November 11, 2019

Lots of phone help from Sandra in terms of which type of lock I should order. Without her help I would have certainly mis-ordered.

Date of experience: November 11, 2019
Michigan
1 review
0 helpful votes
Follow Vaughn A.
Unfollow Vaughn A.
Share Review
Report Review

Excellent Value
October 15, 2019

Professional staff, very fast delivery, product as advertised. Don't require at least one hundred characters or you'll loose customers.

Date of experience: October 15, 2019
New Jersey
1 review
0 helpful votes
Follow Collier R.
Unfollow Collier R.
Share Review
Report Review

Ordered a Lock
October 14, 2019

Customer service was Very helpful and answered all my questions. Got the lock ordered and its on its way,

Date of experience: October 14, 2019
Colorado
1 review
0 helpful votes
Follow Robert P.
Unfollow Robert P.
Share Review
Report Review

Quality part, as advertised
October 10, 2019

Was looking to find a replacement for a broken latch mechanism on an existing keypad lock, and this part fit perfectly. Shipped quickly, but stalled by USPS for multiple days bouncing around from Post Office to Post Office before delivery, which is not the fault of the shipper.

Date of experience: October 10, 2019
Kansas
1 review
0 helpful votes
Follow Marianne S.
Unfollow Marianne S.
Share Review
Report Review

Very Professional
October 12, 2019

Spoke with Sandra. She was very personable and product knowledgable and and answered all of my questions. Her tip that the metal backing of the metal EZ plate on the M210DC could be spray painted to match the door finish was helpful. She explained the mailing process and contents of each email as they appeared on my screen. Appreciate the quick shipping time. My Alzheimer's husband has just started bolting from the house and required two neighborhood searches recently; Apple watch GPS (didn't work) and home security not enough. I would hire Sandra.

Date of experience: October 10, 2019
California
1 review
0 helpful votes
Follow Paul A.
Unfollow Paul A.
Share Review
Report Review

Best selection of keyless locks anywhere online! When I had a question, I picked up the phone and called. I got answers to my questions, which made it easy make my selection!

Date of experience: October 8, 2019
California
1 review
0 helpful votes
Follow Diana H.
Unfollow Diana H.
Share Review
Report Review

Great Service
October 8, 2019

Both Trevor from Technical Support and Sandra from Customer Service provided fast, informative and extensive support for my first time order of a Lockey Gate Lock!

Date of experience: October 7, 2019
Michigan
1 review
0 helpful votes
Follow Orchard J.
Unfollow Orchard J.
Share Review
Report Review

Helpful
October 6, 2019

Had questions about use and compatibility with system, and a few questions about installing after purchasing. All questions answered and everything works great.

Date of experience: October 6, 2019
Nebraska
1 review
0 helpful votes
Follow John M.
Unfollow John M.
Share Review
Report Review

My review
October 4, 2019

Prompt delivery. Too early to evaluate lock -- you should wait a couple months to ask customers for an evaluation.

Date of experience: October 4, 2019
Florida
1 review
0 helpful votes
Follow Neil J.
Unfollow Neil J.
Share Review
Report Review

Great Service
October 1, 2019

I was in need of a particular panic hardware trim and had very little success in finding it. I was very pleased with the help and getting someone that exhibited genuine interest in customer service. A real pleasre

Date of experience: October 1, 2019
New York
1 review
0 helpful votes
Follow Joseph C.
Unfollow Joseph C.
Share Review
Report Review

Very good
August 5, 2019

Came on time, great quality
The customer care lady was very nice helped us every step of the way thank you

Date of experience: August 5, 2019

From the business

Protect your assets with KeylessEntryLocks. For safe entry to your home or office, we carry high-quality keyless locks that can be unlocked with a keypad, card, or fingerprint. They can also secure vehicles, pools, storefronts, and more. View our selec...


keylessentrylocks.com
Founded in 1997
Countryside, IL, United States