I purchase the Possessions Handbag and in under 3 months later two straps on it had broken (not the main shoulder strap, the decorative straps; one across the front and one side tassle). The straps are folded and have a pin through them; each strap popped off the pin and would not remain secured back on.
I emailed customer service and was told, verbatim, "Our inspections manager has advised that this isn't a fault but a care / wear issue."
This is ridiculous. Of course I use the bag, it's a BAG FOR USE. It cost me over 100 AUD to purchase this, it broke in under three months and they've told me it's MY fault. They're accessory straps, not anything I hold onto.
I'm so angry at their "customer care", I will literally never purchase any of their poorly produced items again nor recommend their company.
They told me I could pay to have it sent back for a replacement bag - um no. It's not MY fault YOU made a poor product and don't want to cover all costs involved.
0/10. Buy elsewhere.

I will never order from Killstar again. I made a mistake and ordered the wrong size of something, and literally messaged them 20 minutes after I confirmed the order. It took them a whole day to get back to me! By the time they got back to me, my order shipped and nothing could be done. I emailed them again about the inconvenience, no response. Don't you think a reputable company would have many dedicated team members for customer service? I paid the money for priority express shipping, and I expected them to hold up their end. We are customers. We pay you and keep your company in business. What is so hard about getting back to us in a timely manner? Oh, and you can't even review them or post to their wall on Facebook. Sketchy.

I got my zodiac shower curtain the other day and it is absolutely stunning! I also bought a purse, pants, shoes and shirts from Killstar. Only problem was a purse that one of the handles snapped a week after receiving it. The other items are amazing and beautiful! I wish the pant leg length was shorter because I have tiny legs. All in all I LOVE Killstar! They stop fast. The customer service is amazing and the products are unique and well done.

Purchased an $80 skirt. When I received it and tried it on, I saw there was a deep crease in the faux leather strap in the front center of the caging on the skirt & the strap was so disproportionate to the rest of the caging, it was much longer and hung in a manner that made it flip on its side,making it look ridiculous. The crease is so deep & will not come out, it occurred during shipping because of the way it was folded. Now they expect me to pay the return shipping cost, although the skirt was poorly manufactured and carelessly prepared for packaging. I sent a message about the condition of the skirt and all I received back was 'look up our return policy on our site'. They completely dismissed me and did not address my issue. I would recommend shopping elsewhere, such as Amazon or Dolls Kill. They carry Killstar items and don't make you pay for return shipping. Plus there are lots of Goth clothing sites with far superior customer service & online shipping policies. I attached a picture where you can see how ridiculously long the strap in the front center of the skirt is compared to the rest of the item, you can also see the creases which are deep. It is terrible that you would ignore a consumers concerns, especially when the error is on your end.

I bought the Offerings Parka Jacket. This company has great products but with this one I wasn't happy with. I live in Minnesota and expected a PARKA jacket. It'll do fine in Fall or Spring, but to call this a parka won't fly here where it's cold. Not to mention the button loops are god-awful.
I contacted the company the moment I was done examining the garment and to my surprise they responded quite quickly (for it being the holidays). They gave me a partial refund (the coat was on sale for $135, the refund is for $28 gift card) and I got to keep the jacket.
I'm not entirely happy that I didn't get more of a refund but nonetheless they were extremely polite and wanted to make sure that I was happy, and I am. Just think I'm going to find a new brand for my winter wear.

I have bought multiple items from Killstar, so far, things ranging between lifestyle products, to dresses, to bags, and accessories... And let me tell you this, they are all amazing. The quality of the items are always up to the highest standards, and if ever there is any sort of a mistake, the team is amazing, kind, and dedicated to solving your problem as soon, and as efficiently as possible.
I am very satisfied with my babies from Killstar and I can't wait to be able to get more goodies from them. #StudentBudget: P
A huge thank you to Killstar UK team for being so great! <3
-Merce.

Amazing company! Seriously, I wish I lived closer to them just so I could buy everything!
The products are incredible and the customer service is excellent. I had a few issues with my order (it took several months to arrive) and one of my items came damaged. They immediately gave me a gift card so I could replace the item. And that's not all: the gift card was also applied onto the shipping cost, something that many companies don't accept. I highly recommend it. Thanks the team for such a prompt and caring service <3

Ordered some items for the first and last time at Killstar. It took more than two months for me to get a partial refund for the goods that never arrived. They supposedly sent the parcel out and after several inquiries informed me that the parcel has been returned to them because I supposedly didn't pick it up at the post office. Local post always issues at least two delivery notices and then keeps the parcel for a month before sending it back even for cheap Ebay stuff. Never received a single notification. Contacted the post office and no parcel with the particular tracking number ever was registered in my country. Then they asked to pay for shipping to resend the goods. No thanks. At least I paid via Paypal and got money for the goods minus shipping. Customer service is terrible, not to mention the condescending tone in which some of the emails were written. Wasted a lot of time to get refunded. NEVER shopping there again!